Get the most advanced
AI Agents for unmatched
Customer Service

Get the most advanced AI Agents for unmatched Customer Service

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Yuma delivers leading automation rates for E-commerce while improving
support accuracy, consistency, and cost-efficiency.

Yuma delivers leading automation rates for E-commerce while improving support accuracy, consistency, and cost-efficiency.

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Skio
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Shopify
Gorgias
Zendesk
Kustomer
Recharge
Klaviyo
Trustpilot
Loop
ShipBob
Okendo

Increase Agent Productivity

Automate the mundane,
empower your experts

Reduce
Operating Costs

By Autonomously replying to your customers and take automated actions

Dashboard showing success metrics and KPIs of Yuma automating customer service contacts

Improve Customer 
Satisfaction

Answer your customers quicker, 24/7

Scale Without 
Hiring

Scale up and Down at
the flick of a switch

Achieve

49

%

Ticket Automation
in Just 2 Months.

And...

5
x
Faster setup than other AI platforms
32
%
+
Increase in agent productivity
22
%
+
CSAT
improvements
12
x
ROI achieved
in year 1

(Metrics sampled across our clients)

Book Demo
Over 100 Satisfied Brands

Created for Business Like Yours

Yuma supports you throughout your entire customer journey - from pre-sales to order inquiries, to customer advocacy.

Order & Payment Management

Yuma is capable of handling customer order inquiries. Need to edit or cancel an order? Yuma can autonomously handle those requests as well.

Subscription Management

Yuma seamlessly integrates with subscription services, autonomously addressing subscription queries and editing subscriptions.

Feedback & Reviews

Protect your reputation with Yuma by autonomously addressing feedback on review platforms and escalating critical reviews to managers.

Post-Sales & Product Troubleshooting

Handle complex post-purchase technical inquiries with Yuma to boost satisfaction, efficiency, and repeat business.

Social Media Moderation

Handle the continuous stream of social media interactions with Yuma's automated replies and negative comment alerts, maintaining your social presence.

Refunds, Returns & Exchanges

Guide customers on returns/refund process and answer exchange queries with Yuma to streamline processes and boost customer loyalty.

Shipping & Deliveries

Let Yuma handle WISMO and tracking inquiries, freeing agents for meaningful customer interactions, enhancing overall customer experience.

Pre-Sales Questions

Leverage Yuma's pre-sales abilities and seal the deal by promptly addressing your customers' pre-sale inquiries during their buying journey.

Tagging & Escalations

Yuma auto-tags tickets by intent for smart sorting, deferring to human agents when a personalized human response is needed.

Spam & Automated replies filtering

Yuma assists you in automatically cleaning your support inbox, saving your agents time by filtering out unnecessary noise that distracts and slows down your support team.

Join 100s of other DTC brands leveraging the power of yuma's Intelligent Automation

ASRV
thekoinclub
My Variations
Mool
Evolve Skateboards
Clove
The Bradery
For Days
Numi
Cabaia
Avalon King
Jocko Fuel
Urth
Foxelli
Petlibro
MFI Medical
Dossier
Evry Jewels
900 Care
Footwear Unlimited
ASRV
thekoinclub
My Variations
Mool
Evolve Skateboards
Clove
The Bradery
For Days
Numi
Cabaia
Avalon King
Jocko Fuel
Urth
Foxelli
Petlibro
MFI Medical
Dossier
Evry Jewels
900 Care
Footwear Unlimited
ASRV
thekoinclub
My Variations
Mool
Evolve Skateboards
Clove
The Bradery
For Days
Numi
Cabaia
Avalon King
Jocko Fuel
Urth
Foxelli
Petlibro
MFI Medical
Dossier
Evry Jewels
900 Care
Footwear Unlimited
ASRV
thekoinclub
My Variations
Mool
Evolve Skateboards
Clove
The Bradery
For Days
Numi
Cabaia
Avalon King
Jocko Fuel
Urth
Foxelli
Petlibro
MFI Medical
Dossier
Evry Jewels
900 Care
Footwear Unlimited
ASRV
thekoinclub
My Variations
Mool
Evolve Skateboards
Clove
The Bradery
For Days
Numi
Cabaia
Avalon King
Jocko Fuel
Urth
Foxelli
Petlibro
MFI Medical
Dossier
Evry Jewels
900 Care
Footwear Unlimited
900 Care
ASRV
Avalon King
Cabaia
Clove
Dossier
Evolve Skateboards
Evry Jewels
Footwear Unlimited
For Days
Foxelli
Jocko Fuel
MFI Medical
Mool
My Variations
Numi
Petlibro
The Bradery
Urth
thekoinclub
900 Care
ASRV
Avalon King
Cabaia
Clove
Dossier
Evolve Skateboards
Evry Jewels
Footwear Unlimited
For Days
Foxelli
Jocko Fuel
MFI Medical
Mool
My Variations
Numi
Petlibro
The Bradery
Urth
thekoinclub
900 Care
ASRV
Avalon King
Cabaia
Clove
Dossier
Evolve Skateboards
Evry Jewels
Footwear Unlimited
For Days
Foxelli
Jocko Fuel
MFI Medical
Mool
My Variations
Numi
Petlibro
The Bradery
Urth
thekoinclub
900 Care
ASRV
Avalon King
Cabaia
Clove
Dossier
Evolve Skateboards
Evry Jewels
Footwear Unlimited
For Days
Foxelli
Jocko Fuel
MFI Medical
Mool
My Variations
Numi
Petlibro
The Bradery
Urth
thekoinclub

Intelligently Detect
Customer Needs

Pre-trained
ecommerce knowledge

Yuma's intent library, pre-trained on ecommerce business processes, swiftly and accurately identifies customer inquiries for precise,
timely responses.

Ecommerce customer chats with Yuma.ai for 'Billing', 'Returns', & 'Order Tracking'. Highlights streamlined support

Reply with On-Brand
Automated Messages

Business logic
executed through AI

Yuma employs generative AI to gather the necessary knowledge for addressing your customers' queries, applies your brand tone injecting your brand personality, resulting in replies that feel human-made.

Ecommerce customer uses Yuma.ai chat; AI mirrors brand tone, responsiveness & efficient service.

Automate Your Most 
Sophisticated Processes

Autonomous actions
and processes

Yuma’s Auto-Pilot mirrors agent actions, autonomously conversing with your customers and acting on customer requests, like editing orders and pausing subscriptions.

Customer uses Yuma.ai over human agent for tasks such as Order, Subscription and Refund management.
Ecommerce customer chats with Yuma.ai for 'Billing', 'Returns', & 'Order Tracking'. Highlights streamlined supportEcommerce customer uses Yuma.ai chat; AI mirrors brand tone, responsiveness & efficient service.Customer uses Yuma.ai over human agent for tasks such as Order, Subscription and Refund management.

Intelligently Detect
Customer Needs

Pre-trained
ecommerce knowledge

Yuma's intent library, pre-trained on ecommerce business processes, swiftly and accurately identifies customer inquiries for precise,
timely responses.

Ecommerce customer chats with Yuma.ai for 'Billing', 'Returns', & 'Order Tracking'. Highlights streamlined support

Reply with On-Brand
Automated Messages

Business logic
executed through AI

Yuma employs generative AI to gather the necessary knowledge for addressing your customers' queries, applies your brand tone injecting your brand personality, resulting in replies that feel human-made.

Ecommerce customer uses Yuma.ai chat; AI mirrors brand tone, responsiveness & efficient service.

Automate Your Most 
Sophisticated Processes

Autonomous actions
and processes

Yuma’s Auto-Pilot mirrors agent actions, autonomously conversing with your customers and acting on customer requests, like editing orders and pausing subscriptions.

Customer uses Yuma.ai over human agent for tasks such as Order, Subscription and Refund management.

Empower Your Experts

Productivity Tools for Agents

Not all customer interactions should be automated. Yuma's helpdesk widget enables agents to provide clear, grammatically correct, and empathetic responses quickly, reducing Average Handling Times and First Reply Times.

Talk your customer language,
24/7 across all channels

Deliver round-the-clock, personalized support in any language
with our always-on, omnichannel automated solution.

Email
Chat
Whatsapp
Facebook
Instagram
Reviews

Connect With Ease

Yuma is built for ecommerce!
We offer a seamless integration across your usual set of Shopify tools & plugins.

Helpdesk / Merchant
Helpdesk / Merchant
3pl & Returns
3pl & Returns
Subscriptions
Subscriptions
Loyalty & Reviews
Loyalty & Reviews

Sky Rocket Productivity, Increase Efficiency

and Maximize ROI with Yuma

MFI testimonial image
87.5%
slashed in First Response Time (FRT)
"After testing various AI CX automation tools and spending over $20,000, Yuma has emerged as the superior choice for us. Its ability to accurately handle customer inquiries has allowed us to discontinue using several solutions from Gorgias Automate in favour of Yuma. Today, we're at 45% full automation (and growing)."

Augustus Wiesel

CEO at MFI Medical

Clove testimonial image
49%
Automation reached in under 2 months
"We have been really impressed with how accurately Yuma’s AI performs! The number of negative-quality flags we get has drastically decreased since we transitioned to Yuma from our previous platform. We are also super delighted with Yuma’s support and fast response times — it really makes a difference!"

CX Manager

at Clove

Evolve Skateboards image for testimonial
52%
Decrease in first reply time & resolution time
« Thanks to Yuma, we've supercharged our agents' ability to respond swiftly and effectively to our customers. Yuma equips our team with the right info at the right time, boosting productivity and enhancing every interaction.»

Rowan

Ops manager at Evolve Skateboards

Koin testimonial image
35%
Reduction in agent head count during peak periods
« Our peak periods are unpredictable. Yuma allows us to ramp up resources without notice and handle increased tickets, meaning we continue to deliver the high levels of service our customers are used to. »

Hayley

Operations Director at The Koin Club

My Variations testimonial image
32%
automation rate in just 2 months
« This year, our ticket volume increased from 4000 to over 10,000 tickets per month. By using Yuma, we were able to automate 32% of our tickets in just 2 months, resulting in a 51% decrease in first response time. Yuma is user-friendly and allows us to create new automation scenarios independently. I highly recommend it to anyone seeking to enhance customer service productivity. »

Martin

Founder & CMO at MyVariations

Image of clothes for Mool testimonial image
40%
Automation in 3 days, renewing focus on CLTV
« Using Yuma in our Gorgias helpdesk enables us to provide faster 24/7 support. In 3 days, we automated 40% of our customer service, solving a thousand tickets effortlessly. The ROI is clear and our agents now focus on CLTV »

Medhi

Founder and CEO at Mool

Testimonial image for ASRV
Maintaining high levels of CS with Trustpilot score at
4.7
« Yuma understands our brand reputation is the cornerstone of our business. Before Yuma, responding to reviews & feedback was challenging but now Yuma enables us to respond to 100% of our reviews and action any feedback. »

Sabrina

Customer Experience Specialist at ASRV

Your Brand on Yuma!
100%
ROI guarantee for your brand
What are you waiting for? 😃 Book a demo or signup today!

You

CX Leader at your Brand

MFI testimonial image
87.5%
slashed in First Response Time (FRT)
"After testing various AI CX automation tools and spending over $20,000, Yuma has emerged as the superior choice for us. Its ability to accurately handle customer inquiries has allowed us to discontinue using several solutions from Gorgias Automate in favour of Yuma. Today, we're at 45% full automation (and growing)."

Augustus Wiesel

CEO at MFI Medical

Clove testimonial image
49%
Automation reached in under 2 months
"We have been really impressed with how accurately Yuma’s AI performs! The number of negative-quality flags we get has drastically decreased since we transitioned to Yuma from our previous platform. We are also super delighted with Yuma’s support and fast response times — it really makes a difference!"

CX Manager

at Clove

Evolve Skateboards image for testimonial
52%
Decrease in first reply time & resolution time
« Thanks to Yuma, we've supercharged our agents' ability to respond swiftly and effectively to our customers. Yuma equips our team with the right info at the right time, boosting productivity and enhancing every interaction.»

Rowan

Ops manager at Evolve Skateboards

Koin testimonial image
35%
Reduction in agent head count during peak periods
« Our peak periods are unpredictable. Yuma allows us to ramp up resources without notice and handle increased tickets, meaning we continue to deliver the high levels of service our customers are used to. »

Hayley

Operations Director at The Koin Club

My Variations testimonial image
32%
automation rate in just 2 months
« This year, our ticket volume increased from 4000 to over 10,000 tickets per month. By using Yuma, we were able to automate 32% of our tickets in just 2 months, resulting in a 51% decrease in first response time. Yuma is user-friendly and allows us to create new automation scenarios independently. I highly recommend it to anyone seeking to enhance customer service productivity. »

Martin

Founder & CMO at MyVariations

Image of clothes for Mool testimonial image
40%
Automation in 3 days, renewing focus on CLTV
« Using Yuma in our Gorgias helpdesk enables us to provide faster 24/7 support. In 3 days, we automated 40% of our customer service, solving a thousand tickets effortlessly. The ROI is clear and our agents now focus on CLTV »

Medhi

Founder and CEO at Mool

Testimonial image for ASRV
Maintaining high levels of CS with Trustpilot score at
4.7
« Yuma understands our brand reputation is the cornerstone of our business. Before Yuma, responding to reviews & feedback was challenging but now Yuma enables us to respond to 100% of our reviews and action any feedback. »

Sabrina

Customer Experience Specialist at ASRV

Your Brand on Yuma!
100%
ROI guarantee for your brand
What are you waiting for? 😃 Book a demo or signup today!

You

CX Leader at your Brand

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Yuma AI

Install Yuma for:

Affordable AI
True Automation
Immediate ROI