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We're on a mission to automate 100% of CX and we only charge per fully autonomous resolution.

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500

Automated resolutions
per month

Unlimited tickets
‍Dedicated support
30-day free trial

$350

$350/month

$0.70 per resolution
($1.50 above quota)

Quota resets monthly

Start 30 Day Free Trial

No Brainer

1,000

Automated resolutions
per month

Unlimited tickets
‍Dedicated support
30-day free trial

$650

$650/month

$0.65 per resolution
($1.40 above quota)

Quota resets monthly

Start 30 Day Free Trial

1,500

Automated resolutions
per month

Unlimited tickets
‍Dedicated support
30-day free trial

$900

$900/month

$0.60 per resolution
($1.30 above quota)

Quota resets monthly

Start 30 Day Free Trial

Enterprise

From 15,000 automated resolutions per year

Unlimited tickets
‍Dedicated support
30-day free trial

Talk to us

Tailor made plans
starting at $0.55 per resolution.

Quota resets yearly or monthly

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FAQs

Everything you need to know about our pricing

What is a Billable ticket?

A Billable Ticket is one that is automatically fetched by Yuma from your helpdesk software and associated with one of your stores. Tickets that are immediately closed or deleted upon receipt, as well as those conveyed through channels not supported by Yuma (like phone or aircall), are automatically excluded from billing.

What is an Autonomous Resolution?

An Autonomous Resolution refers to a situation where Yuma autonomously provides at least one AI-generated answer to a customer, and the customer either confirms the answer as satisfactory or ends the conversation without requesting further assistance on the same ticket within 24 hours. Please note that a conversation that necessitates a human to send a message will not be considered an Autonomous Resolution.

Sky Rocket Productivity, Increase Efficiency and Maximize ROI with Yuma

87.5%

slashed in First Response Time (FRT)

"After testing various AI CX automation tools and spending over $20,000, Yuma has emerged as the superior choice for us. Its ability to accurately handle customer inquiries has allowed us to discontinue using several solutions from Gorgias Automate in favour of Yuma. Today, we're at 45% full automation (and growing)."

Augustus Wiesel

CEO at MFI Medical

49%

Automation reached in under 2 months

"We have been really impressed with how accurately Yuma’s AI performs! The number of negative-quality flags we get has drastically decreased since we transitioned to Yuma from our previous platform. We are also super delighted with Yuma’s support and fast response times — it really makes a difference!"

CX Manager

at Clove

100%

ROI guarantee for your brand

What are you waiting for? 😃 Book a demo or signup today!

You

CX Leader at your Brand

35%

Reduction in agent head count during peak periods

« Our peak periods are unpredictable. Yuma allows us to ramp up resources without notice and handle increased tickets, meaning we continue to deliver the high levels of service our customers are used to. »

Hayley

Operations Director at The Koin Club

32%

automation rate in just 2 months

« This year, our ticket volume increased from 4000 to over 10,000 tickets per month. By using Yuma, we were able to automate 32% of our tickets in just 2 months, resulting in a 51% decrease in first response time. Yuma is user-friendly and allows us to create new automation scenarios independently. I highly recommend it to anyone seeking to enhance customer service productivity. »

Martin

Founder & CMO at MyVariations

Yuma AI

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