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Best AI has to offer at the best price.

We're on a mission to automate 100% of CX and we only charge per fully automated resolutions.

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Dedicated Support

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Starter+

$299

/month

2,000 Billable Tickets / month

$16 / 100 tickets over quota

Quota of 15% tickets fully automated

$1.00 / per extra automated ticket

Get Started
7-day free trial

No Brainer

Pro

$549

/month

4,000 Billable Tickets / month

$15 / 100 tickets over quota

Quota of 15% tickets fully automated

$0.92 / per extra automated ticket

Get Started
7-day free trial

Starter+

$299

/month

/mth

Pro

$549

/month

/mth

Evolve

$799

/month

/mth

Enterprise

Custom

Quotas

Billable tickets included

What is this?

2,000 / month

4,000 / month

6,000 / month

10K+ / month

Overflow ticket cost per 100

$16 / 100 tickets

$15 / 100 tickets

$14 / 100 tickets

Custom

Autonomous Resolutions included

What is this?

15% of ticket volume

Custom

Overflow Autonomous Resolutions cost

$1.00 / resolution

$0.92 / resolution

$0.85 / resolution

Custom

Helpdesk & Shopify Native Integration

Supported Helpdesks

Gorgias & Zendesk

Custom

Supported Channels

Yuma supports all text-based channels.

Email, Chat, SMS, WhatsApp, Facebook, Instagram messages & Reviews

Multi-stores support

2 stores max

3 stores max

4 stores max

Custom

External Ecommerce Integrations

We support and integrate with the most popular e-commerce tools in the Shopify ecosystem. Subscription, fulfillment, return, review, etc…

Custom

Core AI Features

AI LLM model leveraged

We use OpenAI most expensive and best models.

Fined Tuned Models, OpenAI GPT-4, OpenAI ChatGPT

Supported Behaviors

Configure each intent independently to either draft, auto-reply (co-pilot), or start an autonomous conversation (auto-pilot).

Actions only, Drafting only, Auto-Reply or Full Autonomous conversations

E-commerce dedicated Intent Library

Configure each intent independently to create the behavior you want.

Auto-Pilot autonomous Agents

Build and configure your own autonomous agents that follow your custom process and perform the necessary actions.

Autonomous Actions

Take autonomous actions on tickets and external resources such as orders, subscriptions, etc.

Ticket Tagging/Triage & Notes

Ticket Auto-closing

Brand Voice

Configure your persona and writing style for each channel individually.

Multi-language support

Languages Supported

All languages supported by OpenAI ChatGPT, 50+

British, Australian & Canadian English support

For a truly localized support!

AI Autonomous External Actions

Subscription Management

Custom

Order Management

Custom

Return Management

Custom

Account Management

Custom

Ticket Actions

Tag, Triage, Close, Add internal note, escalate, etc...

Custom

Custom external endpoints

Let Yuma connect to your own internal services

Custom

Measure and improve your Automations

Live performance metrics

Custom

Ticket sentiment analysis

Custom

Automation metrics

Custom

Automation recommendations

Targeted recommendations to help you increase your automation rate.

Custom

Historical automation reviews

UI to review every single  automation or generated draft.

Custom

Productivity Widget integrated in your Helpdesk

Message Translation

Unlimited

Custom

Conversation Thread Summarization

Unlimited

Custom

Instruct to draft

Generate a draft through a short typed instruction

Unlimited

Custom

Ask ChatGPT

Generate a draft through a short typed instruction

Unlimited

Custom

Custom Knowledge Base

Maximum Entities

Entities indexed: Shopify Products & Content Pages, Help Centers, FAQs, Macros, Historical Conversations...

4,000

15,000

40,000

Custom

Recurring question suggestions

Receive weekly recommendations on recurring questions and automatically build your Q&A over time.

Helpdesk & Shopify Native Integration

Onboarding

Self-onboarding

Lite onboarding

Full onboarding

Support Channels

Email only

Email & Chat

Shared Slack Channel,  Email & Chat

Prioritized Shared Slack  Channel, Email & Chat

Dedicated Success Manager

500

Automated resolutions
per month

Unlimited tickets
‍Dedicated support
30-day free trial

$350

$350/month

$0.70 per resolution
($1.50 above quota)

Quota resets monthly

Start 30 Day Free Trial

No Brainer

1,000

Automated resolutions
per month

Unlimited tickets
‍Dedicated support
30-day free trial

$650

$650/month

$0.65 per resolution
($1.40 above quota)

Quota resets monthly

Start 30 Day Free Trial

1,500

Automated resolutions
per month

Unlimited tickets
‍Dedicated support
30-day free trial

$900

$900/month

$0.60 per resolution
($1.30 above quota)

Quota resets monthly

Start 30 Day Free Trial

Enterprise

From 15,000 automated resolutions per year

Unlimited tickets
‍Dedicated support
30-day free trial

Talk to us

Tailor made plans
starting at $0.55 per resolution.

Quota resets yearly or monthly

Start 30 Day Free Trial

Book Demo for 30 Days Free

Join 100s of other DTC brands leveraging the power of yuma's Intelligent Automation

FAQs

Everything you need to know about our pricing

What is a Billable ticket?

A Billable Ticket is one that is automatically fetched by Yuma from your helpdesk software and associated with one of your stores. Tickets that are immediately closed or deleted upon receipt, as well as those conveyed through channels not supported by Yuma (like phone or aircall), are automatically excluded from billing.

What is an Autonomous Resolution?

An Autonomous Resolution refers to a situation where Yuma autonomously provides at least one AI-generated answer to a customer, and the customer either confirms the answer as satisfactory or ends the conversation without requesting further assistance on the same ticket within 24 hours. Please note that a conversation that necessitates a human to send a message will not be considered an Autonomous Resolution.

Sky Rocket Productivity, Increase Efficiency and Maximize ROI with Yuma

87.5%

slashed in First Response Time (FRT)

"After testing various AI CX automation tools and spending over $20,000, Yuma has emerged as the superior choice for us. Its ability to accurately handle customer inquiries has allowed us to discontinue using several solutions from Gorgias Automate in favour of Yuma. Today, we're at 45% full automation (and growing)."

Augustus Wiesel

CEO at MFI Medical

49%

Automation reached in under 2 months

"We have been really impressed with how accurately Yuma’s AI performs! The number of negative-quality flags we get has drastically decreased since we transitioned to Yuma from our previous platform. We are also super delighted with Yuma’s support and fast response times — it really makes a difference!"

CX Manager

at Clove

100%

ROI guarantee for your brand

What are you waiting for? 😃 Book a demo or signup today!

You

CX Leader at your Brand

35%

Reduction in agent head count during peak periods

« Our peak periods are unpredictable. Yuma allows us to ramp up resources without notice and handle increased tickets, meaning we continue to deliver the high levels of service our customers are used to. »

Hayley

Operations Director at The Koin Club

32%

automation rate in just 2 months

« This year, our ticket volume increased from 4000 to over 10,000 tickets per month. By using Yuma, we were able to automate 32% of our tickets in just 2 months, resulting in a 51% decrease in first response time. Yuma is user-friendly and allows us to create new automation scenarios independently. I highly recommend it to anyone seeking to enhance customer service productivity. »

Martin

Founder & CMO at MyVariations

Yuma AI

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Affordable AI

True Automation

Immediate ROI

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