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Track automation health with real-time status updates

See which tickets Yuma resolves, which it hands to your team and how fast replies go out, as it happens, so you can fix a workflow before it spreads.

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Escalations up on returns

Status · Returns playbook

Yuma is working

  1. Spot rising escalations
  2. Open the affected tickets
  3. Fix the playbook

Why you need live visibility

Automation only helps if you know it's working. When you wait for a monthly report or a manual audit, a small mistake, like a misread policy, can touch many conversations before anyone notices. You need to see the change the day it starts, not weeks later.

  • Monthly reports arrive too late
  • Manual audits only sample a few tickets
  • A drop in one topic hides inside the overall rate

How Yuma shows automation health

Yuma shows how automation is performing as it happens: which tickets it resolves, which it hands to your team and how quickly replies go out. When escalations climb or a workflow stops resolving, it flags it so you can look before the problem spreads.

From there, open the conversations behind the change, find out why a ticket was handled wrong and fix the playbook in your Handbook. Every playbook has its own rollout setting, as introduced in Yuma 2.0, so you can lower it or pause it while you fix it.

Illustrative example

A new returns playbook that needed a tweak

A fitness equipment brand rolls out a new returns playbook. The next morning, the live view shows more returns tickets going to the team than usual. The support lead opens a few, sees the warranty wording in the playbook is unclear, fixes it in the Handbook and watches escalations settle the same day.

Benefits

  • 01Speed

    Catch issues early

    You see a change the moment it starts, not in next month's report.

  • 02Clarity

    Answers, not exports

    Ask Yuma why a number moved and get the reason, without building a report.

  • 03Focus

    Review what matters

    Your team reviews the workflows that slipped, not a random sample of tickets.

  • 04Visibility

    Every channel in one view

    Email, chat, social DMs and phone show up side by side, all measured the same way.

Step by step

  1. 01

    Watch live status

    See resolutions, handoffs and reply times as conversations happen.
  2. 02

    Spot the change

    Yuma flags a workflow when escalations climb or resolutions drop.
  3. 03

    Open the tickets

    Read the conversations behind the change and see what went wrong.
  4. 04

    Fix the playbook

    Update the rule in your Handbook, and the next conversations follow it.
  5. 05

    Roll it back out

    Raise the playbook's rollout again once the numbers settle.

Want Yuma to automate this workflow for your team?

Talk with the team and see how the same playbook can be mapped to your support, sales, social, chat or voice stack.

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Automation health FAQs

Which tickets Yuma resolves on its own, which it hands to your team, and how quickly replies go out, updated as conversations happen.

Final step

Ready to automate your customer service?

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