Experience the full power of AI natively in your chat chat

Respond instantly, 24/7, with AI that handles chats like your best agent.

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Chat AI delivers real-time, precise answers directly on your website

Instantly reply to customer chats. No wait, no bounce

Offer 24/7 live chat support without growing your team

Track chat performance and uncover conversion blockers

Let AI assist human agents or handle chats end-to-end

Know exactly when to hand off to a human, with full context

Keep your tone personal and on-brand, in any language

AI-powered solutions for every e-commerce challenge

From boosting average order value to handling order inquiries, Yuma’s AI Agents solve your toughest shopping challenges effortlessly.

Intelligent chat features built for speed, accuracy, and scale

From instant replies to seamless hand-offs, Yuma enhances every chat interaction without sacrificing the human touch.

Real Time Assistant

One Click Install

Simplify your AI launch with a lightweight JavaScript snippet: no heavy configuration or technical fuss required. Yuma’s Chat AI goes live quickly and can be customized later with brand instructions or advanced settings, making it both plug-and-play and flexible.

AI First Chat

Conversational AI comes first. Powered by Yuma’s AI agents, Chat AI handles any question with human‑like flow, hands tricky issues to agents with full context, and never stalls on follow‑ups. Accuracy, empathy, and seamless teamwork combine to give users real answers, fast.

Round The Clock

Never miss a 'hello'. Chat AI stays online around the clock, fielding late‑night sizing checks or dawn‑break delivery questions without fatigue. While your team sleeps, customers still feel heard, which raises satisfaction and keeps sales momentum alive day and night.

Attachment Genie

Customers can drop screenshots, receipts, or PDFs directly into chat AI. It reads text, detects images, and extracts order numbers or product codes instantly, turning clunky email attachments into smooth, real‑time problem solving inside the same window.

Multilingual & Multicultural

Chat AI speaks your customers' language: regional dialects, formal variants, and right-to-left scripts included. By detecting locale and cultural nuances, Yuma maintains a natural and respectful tone, delivering consistent service regardless of where shoppers reside.

Chat >Ticket Converter

When an issue outgrows chat, Ticket  Converter escalates it into your helpdesk with a single click. All messages, attachments, and metadata follow automatically, so human agents hit the ground running and customers never have to repeat themselves.

Image Analysis

Users can snap damage photos or share order screenshots. Pic Insight analyzes images on the fly, recognizing broken parts, model numbers, or barcodes. It then delivers instant help or routes the case to a specialist, shortening diagnosis and resolution time.

Sales Engage

Integrated with Sales AI, the widget can spot upsell moments mid‑conversation. If a shopper asks about matching shoes, Sales Engage surfaces complementary items or bundle offers, guiding them from question to cart without feeling pushy or off‑brand.

Configuration

Theme Match

Match button colors, fonts, and corner radii to your site with Theme Match. Fine‑tune avatar shapes, gradients, and animations so Chat AI feels like a native part of your design, reinforcing brand trust while keeping load times razor‑thin.

Chat Avatars

Give your chat a friendly mascot or a polished concierge. Brand Persona layers tone guidelines, emoji use, and greeting style onto every reply, so whether you’re playful or professional, visitors always meet the voice that best represents your identity.

Gradual Rollout

Test safely before going big. Limit Chat AI to desktop, mobile, or a percentage of traffic; increase exposure only when metrics shine. Rollout Control lets you iterate quickly, gather insights, and scale confidently. No all‑or‑nothing leaps required.

Competitors Share of Voice

Competing tools on the same site? Chat Competitor lets you set how often Chat AI appears versus legacy widgets, then phases rivals out as performance proves superior. Maintain a clean interface, prevent overlap confusion, and keep the best experience forward.

Safety & Accuracy

Guidelines

Embed brand tone, legal phrases, and do‑not‑say lists directly into the AI’s reasoning. Guidelines ensure all responses stay on‑message and compliant, even as policies change, so your voice never slips, no matter how busy things get.

VIP Care

Enjoy dedicated, white-glove service from Yuma’s Success team through a private Slack channel or immediate call support. Whenever questions arise or you need custom solutions, our experts jump in, ensuring your Sales AI operations run smoothly and effectively.

Safety Guard

Each drafted reply passes multilayer checks for accuracy, policy, and safety. Anything suspicious is paused for human review, protecting you from hallucinations, data leaks, or compliance missteps while keeping automation running at full speed.

Hard Limits

Set non‑negotiable boundaries: refund caps, discount ceilings, or restricted topics. Hard Limits enforce these rules at the system level, ensuring Chat AI never oversteps operational, financial, or compliance safeguards you define.

Analytics

Chat Insights Advisor

Chat transcripts become actionable wisdom. Insight Guide highlights trending questions, sentiment shifts, and conversion blockers, turning raw dialogue into clear recommendations for product tweaks, FAQ updates, or new marketing angles.

Automation Health

Monitor automation rate, confidence scores, and error rates as automations roll out. Auto Health flags dips early, so you can retrain models, tweak triggers, or tighten limits before customers ever notice a wobble in quality.

Chat Metrics

Track satisfaction scores, sentiment balance, interaction volume, average handle time, and goal completion, all in one live dashboard. Chat Metrics visualizes growth, flags dips, and proves ROI, arming you with data to keep optimization focused and impactful.

Make every chat count with AI agents that are fast, smart, and always on.

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Why e-commerce leaders
love their Yuma experience

“We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.”

Amy Kemp
Director, Omnichannel Customer Experience

“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that’s great!”

Martin Thiebaut
Founder & CMO

“It’s refreshing to have a partner that’s just really trying to make our experience with the product as successful as possible.”

Gabe Walker
CX Manager

Learn how Yuma drives revenue, satisfaction & savings for top brands

Omnie’s partnership with Yuma has boosted automation, cut response times, improved customer satisfaction, and enabled 24/7 multilingual support.
Omnie & Yuma AI
Transforming E-Commerce Support
150K
Tickets processed in Dec 2024 alone
Yuma's AI is configured to detect sensitive tickets and escalate them to human agents, ensuring empathy and nuanced responses when it matters most.
Slashed 87% in overall response time
More efficient and automated
79%
Automated of all customer support tickets (and growing)
70%
Automation of a massive volume of customer support tickets
87.5%
Slashed in
First Response Time (FRT)
Clove achieved 68% automation, cut first response time from a day to 3 minutes, and gained a 3x ROI in just three months with Yuma AI.
Clove achieved 3x ROI and 68% automation
They cut costs by 25% in 3 months