Description
Customers crave transparency when it comes to their orders, especially knowing exactly where a package is and when it will arrive. With Yuma’s Support AI, you can automate order status updates with tracking links included, saving time and reducing repetitive “Where’s my order?” inquiries. As soon as a purchase is processed, the AI scans your shipping information to generate a personalized update. It then sends a message via email or chat containing a direct link for real-time tracking. Because Support AI integrates seamlessly with your existing helpdesk and carrier data, the updates always reflect the latest shipping details. And if a delivery faces delays, the system can proactively alert the customer, reducing frustration and inbound queries. By putting critical order status info at shoppers’ fingertips, you increase satisfaction while freeing your support team to focus on more complex needs.
User Example
A Florida-based online retailer specializes in eco-friendly household goods. They frequently get emails from excited customers wondering when their newest kitchen gadget will arrive. Responding manually to each “Where’s my order?” message eats up hours of the support team’s day and leaves customers waiting for updates.
Determined to fix this, the retailer activates Yuma’s Support AI to automate their order status updates with tracking links included. Now, whenever a purchase is completed and ready to ship, the AI immediately retrieves the customer’s tracking info from the shipping carrier. It then sends out a personalized email or chat notification, providing a direct link for real-time tracking. If there’s any shipping delay, Support AI proactively issues an alert to manage expectations. Within weeks, the boutique sees fewer repetitive “Where’s my order?” tickets, and customers report feeling more at ease knowing their package’s exact journey. The result? More transparency, higher satisfaction, and a support team that can finally focus on more pressing matters.
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Why e-commerce leaders love their Yuma experience
“We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.”
“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that’s great!”
“It’s refreshing to have a partner that’s just really trying to make our experience with the product as successful as possible.”
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