Scale Ecommerce Customer Service Without Scaling Headcount
AI agents that resolve tickets, boost revenue, and keep customers happy. Purpose-built for Shopify and your helpdesk.
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The AI platform built for e-commerce teams that need to do more more with less. Automate support, drive sales, and delight customers across every channel.
Turn every store visit into revenue. Yuma's AI delivers personalized product recommendations, smart offers, and checkout nudges, increasing AOV and reducing cart abandonment automatically.
Resolve up to 89% of support tickets automatically: WISMO, returns, exchanges, and billing. Instant, accurate responses that match your brand voice. Cut costs without cutting quality.
Give every shopper a personal AI assistant. Answer product questions instantly, recommend the right items, and guide purchases. All through your native chat, deployed in under 5 mins
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Automate up to 89% of support tickets: WISMO, returns, billing, and exchanges, while keeping CSAT above 4.8
Turn interactions into revenue with AI-powered product recommendations and smart upsells
Respond to every comment, mention, and review at scale. Protect your brand and convert followers into buyers
AI chat for your e-commerce store that answers questions, recommends products, and drives conversions from your website widget
Join top e-commerce brands automating customer service with Yuma AI
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Works with your existing stack: Shopify, Gorgias, Zendesk, Klaviyo, and 100s more
Yuma plugs into your helpdesk, e-commerce platform, and support tools in minutes. No engineering work required. One AI layer across your entire CX stack.
Learn how Yuma drives revenue, satisfaction & savings for top brands
Why e-commerce leaders love their Yuma experience
“We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.”
“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that’s great!”
“It’s refreshing to have a partner that’s just really trying to make our experience with the product as successful as possible.”
As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time
Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.
Since we started working with Yuma, our approach to customer service has completely transformed. Yuma didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!
Yuma has transformed our customer support at Cabaïa. (...) Yuma’s AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Yuma to any brand looking to streamline their support.
The difference Yuma has made in our customer support is night and day. (...) Thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service.
The Word Is Out:
What Industry Leaders Are Saying
“The first ChatGPT-inflected startup that caught our eye was Yuma, whose customer demographic is primarily — but not exclusively — Shopify merchants. Yuma’s platform provides ChatGPT-like AI systems that integrate with help desk software, suggesting drafts of replies to customer tickets that are both relevant and customized to the support agents“
“Yuma.ai, specializing in AI-driven customer support automation for e-commerce, raised $5 million to expand its advanced AI agents, aiming to boost operational efficiency for merchants and help them achieve automation rates above 60%.“
“Yuma AI’s top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.“
“Yuma AI’s top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.
AI early adopters in the e-commerce space benefited last holiday season, but the tech has become even more common this year, says Guillaume Luccisano, the founder and CEO of Yuma AI, a company that automates customer service for sellers that use Shopify. Some merchants that used Yuma AI during the Black Friday shopping craze automated more than 60% of their customer-support tickets, he says. While some people lament having to deal with a bot instead of a person, Luccisano says the tech is getting better, and people are mostly concerned about whether their problem is getting solved, not whether the email came from a real person or generative AI.“
Yuma Updates: Insights, Innovations & Announcements
Yuma AI releases Deep Search: a new way to talk to your tickets and uncover your Customer Voice
Deep Search transforms the support inbox into an always-on Customer Voice engine. Instead of static dashboards, teams can now converse with their data and surface real customer insights in minutes.
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Yuma.ai | Shaping the Future of AI-Driven Shopping Since 2022
