Practical Use Cases from the frontlines of e-commerce

From WISMO to returns to subscription management — see how Yuma AI handles your most common customer workflows.

Learn how Yuma drives revenue, satisfaction & savings for top brands

Omnie's partnership with Yuma has boosted automation, cut response times, improved customer satisfaction, and enabled 24/7 multilingual support.

Omnie & Yuma AI

Transforming E-Commerce Support

Customer story

Omnie & Yuma AI

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Tickets processed (and growing)

Case study

Customer story

Tickets processed (and growing)

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A few months ago, the first answer from a human would take 72 hours. Now, for a large portion of tickets, the answer is within an hour.

Tediber cut response times from 72 hours to under 1 hour

64% of customer queries automated

Tediber Achieves 64% AI Automation case study preview

Customer story

Tediber cut response times from 72 hours to under 1 hour

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79%

Of support tickets fully automated across top ecommerce brands

Case study

Customer story

Of support tickets fully automated across top ecommerce brands

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70%

Automation of a massive volume of customer support tickets

Case study

Customer story

Automation of a massive volume of customer support tickets

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87.5%

Slashed in First Response Time (FRT)

Case study

Customer story

Slashed in First Response Time (FRT)

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Clove went from day-long response times to under 3 minutes, automated 70% of tickets, and hit 3x ROI. All within their first 90 days on Yuma.

Clove: 3x ROI, 70% Automation, FRT Under 3 Minutes

They cut costs by 25% in 3 months

Clove Achieves 70% CX Automation case study preview

Customer story

Clove: 3x ROI, 70% Automation, FRT Under 3 Minutes

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Why e-commerce leaders love their Yuma experience

“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that's great!”

Final step

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