What counts as a qualified demo?

The brand is an e-commerce merchant with an online store and a helpdesk, handles at least 20,000 tickets per year, actually shows up to the demo, and isn't already in our pipeline when you submit.

When and how do I get paid?

The $150 gift card goes out once the demo is held. The 5% reward is triggered by the referred brand's first payment (not just a signed contract) and paid by bank transfer within 30 days of that payment.

How long is my referral valid?

Four months from your intro. If the brand signs after that window, the reward expires.

What if someone else refers the same brand?

First come, first served. The first submission we receive wins.

Your call. Cash works for everyone. Credits (at 1.5x the value) are available if your company is a Yuma customer, applied as free automated tickets on your account.

Anything tax-related I should know?

US-based referrers: we collect a W-9 before any payment and issue a 1099-MISC if your rewards reach $2,000 or more in a year. And wherever you are, make sure your employer allows personal referral rewards.

Refer a brand to Yuma. Earn up to $10,000.

Q: Who can refer?

Almost anyone — you don't need to be a Yuma customer. Ex-colleagues, friends of founders, former teammates: if you know a brand we can help, we want the intro. CX agencies, consultancies, and resellers are rewarded through the Yuma Partner Program instead, and Yuma employees and the referred brand itself can't participate.

You intro us to an e-commerce brand. If they take a demo, you get $150. If they become a Yuma customer, you earn 5% of their first-year contract, up to $10,000.

Refer a brand

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By submitting, you agree to the Referral Program Terms.

How it works

Step 1
You intro us
Fill in the form below with your contact's details. Two minutes, tops.
Step 2
They take a demo, you earn $150
If your intro leads to a qualified demo, we send you a $150 (or €150) Amazon gift card. We'll get back to you within 7 days of your submission.
Step 3
They become a customer, you earn up to $10,000
When the brand you referred becomes a Yuma customer, you earn 5% of their first-year contract value. Minimum $500, up to $10,000. Yuma customers can take 1.5x that in Yuma credits instead.

Pick how you get paid

Cashup to $10,000

5% of the referred brand's first-year contract. Minimum $500, up to $10,000. Paid by bank transfer within 30 days of their first payment.

Yuma credits · for Yuma customersup to $15,000

Prefer credits? Take 1.5x the cash value as free automated tickets for your own account. That's 7.5% of the first-year contract, minimum $750, up to $15,000 in value.

Credits are capped at 25% of your own plan.

And the brand you refer? They start with 2,500 free automated tickets. Everybody wins.

Refer a brand

Who qualifies

We keep it simple. Your intro counts if:

They're an e-commerce merchant with an online store and a helpdesk
They handle at least 20,000 support tickets per year
They're not already talking to us (we check our pipeline when you submit)

Personal rewards are available where permitted by your employer.

Think brands running a store with a helpdesk like Gorgias or Zendesk — the kind of merchants featured in our case studies.

Yuma drives revenue, satisfaction & savings for top brands

Model wearing Evry Jewels layered gold hand chain and bracelets

Post-Purchase Support AI

"Yuma handles 89% of our tickets. We scaled to 150K+ tickets a month without adding headcount."

63%Cost savings

89%Automation

“After testing multiple AI support tools, it's clear that Yuma is best in class. We've been able to automate the majority of our inbound volume, and we're consistently impressed by the range of topics it handles and its carefulness in staying within bounds.”

Gabe W.

CX Manager · Small-Business

“Within just six months we've achieved nearly 40% full automation, with the AI responding to roughly 75% of our tickets. What sets Yuma apart is its exceptional ease of use and seamless integration.”

Verified User

Luxury Goods & Jewelry · Small-Business

“We've automated more than 50% of our customer requests and cut our average response time by 50%, replying in about 5 minutes with our own tone of voice. I'd say the ROI of Yuma is about 4x to 6x.”

Martin T.

Co-Founder & CMO · Small-Business

Support AI

"Clove went from day-long response times to under 3 minutes, automated 70% of tickets, and hit 3x ROI, all within their first 90 days on Yuma."

70%Automation

3xROI in 90 days

“The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now we deliver fast, consistent, high-quality support, and the data insights help us fine-tune our processes.”

Marcu M.

Data Reporting & AI Implementor · Small-Business

“Yuma has transformed our customer support at Cabaïa. Managing high volumes across multiple channels was a challenge, but the automation helps us respond faster and more consistently. We'd recommend Yuma to any brand looking to streamline support.”

Care Ops, Cabaïa

Care Ops · Mid-Market

“Since we started with Yuma six months ago, our approach to customer service has completely transformed. It's not just automation; it's quality, efficiency, and a premium, agile customer-service experience. A true performance booster.”

Lucie B.

Customer Care Manager · Mid-Market

Support AI

"The first answer from a human used to take 72 hours. Now, for a large portion of tickets, it's within an hour."

64%Automation

<1hResponse time

“Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Within minutes we're always responded to, and within hours our very complex issues are resolved. It's unheard of.”

Sarah A.

Director of Customer Experience · Small-Business

“Yuma does a great job. You need to spend time on setup and prompts, but the possibilities are endless. We already automate a quarter of our customer service while staying very careful to maintain the best service.”

Nicolas S.

Co-Founder · Small-Business

“Yuma enables a quick response to every query and answers in 15 languages, handling complex questions well. It routes each case to the right expertise for fast, effective resolution and high customer satisfaction.”

Akshay U.

Residential Projects · Mid-Market

Support AI

"Yuma not just converses but automates external actions in 3rd party services. Which is a game changer."

79%Automation

20%Annual savings

Martin Thiebaut, Co-Founder and CMO of My Variations

Support AI

"We've automated more than 62% of our total tickets in just a few months while keeping our Trustpilot score of 4.8/5."

62%Automation

70%Faster FRT

Support AI

"Yuma helped us cut first response time by 87.5% and save $30,000 a year, while boosting our Google rating from 3.5 to 4.4."

87.5%Faster FRT

64%Automation

Support AI · BPO partner

"Our clients' satisfaction scores improved with Yuma. The responses are indistinguishable from human agents, instant and consistent."

50%Automation

12Clients served

The fine print, minus the pain

Almost anyone — you don't need to be a Yuma customer. Ex-colleagues, friends of founders, former teammates: if you know a brand we can help, we want the intro. CX agencies, consultancies, and resellers are rewarded through the Yuma Partner Program instead, and Yuma employees and the referred brand itself can't participate.

The full legal details live in the Referral Program Terms.

Refer a brand to Yuma. Earn up to $10,000.

You intro us to an e-commerce brand. If they take a demo, you get $150. If they become a Yuma customer, you earn 5% of their first-year contract, up to $10,000.

Loading the referral form…

How it works

You intro us

They take a demo, you earn $150

They become a customer, you earn up to $10,000

Pick how you get paid

We keep it simple. Your intro counts if:

Yuma drives revenue, satisfaction & savings for top brands

The fine print, minus the pain