What counts as a qualified demo?

The brand is an e-commerce merchant with an online store and a helpdesk, handles at least 20,000 tickets per year, actually shows up to the demo, and isn't already in our pipeline when you submit.

When and how do I get paid?

The $150 gift card goes out once the demo is held. The 5% reward is triggered by the referred brand's first payment (not just a signed contract) and paid by bank transfer within 30 days of that payment.

How long is my referral valid?

Four months from your intro. If the brand signs after that window, the reward expires.

What if someone else refers the same brand?

First come, first served. The first submission we receive wins.

Your call. Cash works for everyone. Credits (at 1.5x the value) are available if your company is a Yuma customer, applied as free automated tickets on your account.

Anything tax-related I should know?

US-based referrers: we collect a W-9 before any payment and issue a 1099-MISC if your rewards reach $2,000 or more in a year. And wherever you are, make sure your employer allows personal referral rewards.

Referral program

Refer a brand to Yuma. Earn up to $10,000

You intro us to an e-commerce brand. If they take a demo, you get $150. If they become a Yuma customer, you earn 5% of their first-year contract, up to $10,000.

Refer a brand How it works

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By submitting, you agree to the Referral Program Terms.

How it works

Step 1
You intro us
Fill in the form with your contact's details. Two minutes, tops.
Step 2
They take a demo, you earn $150
If your intro leads to a qualified demo, we send you a $150 (or €150) Amazon gift card. We'll get back to you within 7 days of your submission.
Step 3
They become a customer, you earn up to $10,000
When the brand you referred becomes a Yuma customer, you earn 5% of their first-year contract value. Minimum $500, up to $10,000. Yuma customers can take 1.5x that in Yuma credits instead.

Pick how you get paid

Cash, when they become a customer: 5%of their first-year contract. Minimum $500, up to $10,000, paid by bank transfer within 30 days of their first payment.
Qualified demo: $150Amazon gift card (or €150), sent once the demo is held
Yuma credits, for customers: 1.5xthe cash value as free automated tickets, up to $15,000. Credits are capped at 25% of your own plan.
For the brand you refer: 2,500free automated tickets to start with. Everybody wins.

Refer a brand

Who qualifies

We keep it simple. Your intro counts if:

Think brands running a store with a helpdesk like Gorgias or Zendesk, the kind of merchants featured in our case studies.

They're an e-commerce merchant with an online store and a helpdesk
They handle at least 20,000 support tickets per year
They're not already talking to us (we check our pipeline when you submit)

Personal rewards are available where permitted by your employer.

Yuma drives revenue, satisfaction & savings for top brands

“Yuma handles 89% of our tickets. We scaled to 150K+ tickets a month without adding headcount.”

63%Cost savings

89%Automation

Alejandro ReyesCustomer Service Director

“The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now we deliver fast, consistent, high-quality support, and the data insights help us fine-tune our processes.”

Marcu M.Data Reporting & AI Implementor · Small-Business

“Yuma has transformed our customer support at Cabaïa. Managing high volumes across multiple channels was a challenge, but the automation helps us respond faster and more consistently. We'd recommend Yuma to any brand looking to streamline support.”

Care Ops, CabaïaCare Ops · Mid-Market

“Since we started with Yuma six months ago, our approach to customer service has completely transformed. It's not just automation; it's quality, efficiency, and a premium, agile customer-service experience. A true performance booster.”

Lucie B.Customer Care Manager · Mid-Market

“Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Within minutes we're always responded to, and within hours our very complex issues are resolved. It's unheard of.”

Sarah A.Director of Customer Experience · Small-Business

“Yuma does a great job. You need to spend time on setup and prompts, but the possibilities are endless. We already automate a quarter of our customer service while staying very careful to maintain the best service.”

Nicolas S.Co-Founder · Small-Business

“Yuma enables a quick response to every query and answers in 15 languages, handling complex questions well. It routes each case to the right expertise for fast, effective resolution and high customer satisfaction.”

Akshay U.Residential Projects · Mid-Market

“After testing multiple AI support tools, it's clear that Yuma is best in class. We've been able to automate the majority of our inbound volume, and we're consistently impressed by the range of topics it handles and its carefulness in staying within bounds.”

Gabe W.CX Manager · Small-Business

“Within just six months we've achieved nearly 40% full automation, with the AI responding to roughly 75% of our tickets. What sets Yuma apart is its exceptional ease of use and seamless integration.”

Verified UserLuxury Goods & Jewelry · Small-Business

“We've automated more than 50% of our customer requests and cut our average response time by 50%, replying in about 5 minutes with our own tone of voice. I'd say the ROI of Yuma is about 4x to 6x.”

Martin T.Co-Founder & CMO · Small-Business

The fine print, minus the pain

Almost anyone — you don't need to be a Yuma customer. Ex-colleagues, friends of founders, former teammates: if you know a brand we can help, we want the intro. CX agencies, consultancies, and resellers are rewarded through the Yuma Partner Program instead, and Yuma employees and the referred brand itself can't participate.