Listen for yourself. The demo is a real call, not a scripted sample. Yuma speaks naturally, handles interruptions, and confirms details before it acts on them.
Agentic voice support for e‑commerce
The same Yuma agent that handles your email and chat now answers your phone — and takes action in your backend while the customer is still on the line.
What it is
One AI agent. Now on the phone too.
Yuma Voice AI isn't a separate product with its own setup, its own rules, and its own thing to maintain. It's the same Yuma Agent, reading the same knowledge base, following the same processes, respecting the same guardrails you already configured.
Turn it on and your phone number becomes another way into the system you've already built.
Same brain
Your processes, policies, and brand voice carry over. Nothing to rebuild.
Same guardrails
Draft mode, gradual rollout, and escalation rules work exactly like they do on email.
Same reporting
Voice conversations land in the same metrics, the same ticket views, the same dashboards.
How it works
What actually happens on a call
Answered in 0.4sDaybreak CoffeeYuma is speakingStep 1Yuma answers
Your phone number, your greeting, your brand. No hold time, no queue, no “press 1 for orders.”
Step 2It finds the customer
Yuma identifies the caller and pulls their order and account history from the systems you already run.
Step 3It takes the action
Not a summary for someone else to action later. Yuma updates the address, removes the item, cancels the order, processes the refund, directly in your backend, while the customer waits on the line.
Step 4It confirms, then closes the loop
Yuma reads back what it changed, confirms with the customer, and logs the whole thing with a recording and a full transcript.
Behind a real phone number
A real number, not just a widget
Web calls are useful. A phone number is the point.
Yuma provisions US and UK numbers directly, or connects to the telephony account you already have. If you're in the EU, bring your own number and Yuma routes it, since local numbers require a local entity.
Already have a phone setup you like? Yuma plugs into it rather than replacing it.
Also on your website: add a call button to any page and customers talk to the same AI agent from the browser. No phone number, no app, just microphone access.
yuma.ai/voice-demo
No phone number needed
Talk to us, right now.
Start a live voice call from your browser — no dialing, no waiting.
EN
How can I help you today?
Handoffs & oversight
You decide when a human takes over
Full automation on a phone call is a bad goal. Some calls should reach a person, and the interesting question is what happens in that moment. Yuma gives you three paths, configurable per process:
Transfer the call
Route straight through to your team, with context. Use it for VIPs, high-value orders, or anything you'd rather a human own.
Collect an email, follow up
Yuma takes the address, tells the customer when to expect a reply, and opens a ticket with the recording and transcript attached.
Say so, cleanly
When Yuma genuinely can't help, it says exactly that and points the customer to the right channel. No pretending, no loops, no dead air.
Call recording · 1:42Ticket #4471 · attachedTranscript attached
Every call on the record
Every conversation is recorded and transcribed, with a player built into Yuma. Escalated calls arrive at your helpdesk with the audio and transcript attached, so whoever picks it up already knows what happened.
Roll out gradually. Start at 10% of calls, listen to what Yuma actually says, and turn it up when you're comfortable. Same controls you already use on email.
- Call recording and full transcript on every conversation
- Servers in the EU or US, your choice
- Gradual rollout and draft mode per process
Languages
Whatever language they call in
Yuma handles multiple languages out of the box, and it follows if a caller switches mid-sentence. One number, one agent, no separate setup per market.
- English
“Your refund's on the way — you'll get a confirmation email in a minute.”
- Español
“Tu reembolso está en camino: recibirás un correo de confirmación en un minuto.”
- Français
“Votre remboursement est en route — vous recevrez un e-mail de confirmation dans une minute.”
Integrations
Plugs into what you already run
Your helpdesk, your commerce platform, your subscription tool, your telephony provider. Yuma Voice uses the connections you've already set up, which means going live is a configuration, not an implementation project.
Browse all integrations →Twilio for Yuma Voice
Twilio for Yuma Voice integrationShopify
Shopify integrationGorgias
Gorgias integrationZendesk
Zendesk integrationKustomer
Kustomer integrationKlaviyo
Klaviyo integrationBigblue
Bigblue integrationLoop Returns
Loop Returns integrationRecharge
Recharge integrationSeal Subscriptions
Seal Subscriptions integrationSkio
Skio integrationShipStation
ShipStation integration
Twilio for Yuma Voice integrationShopifyShopify integrationGorgiasGorgias integrationZendeskZendesk integrationKustomerKustomer integrationKlaviyoKlaviyo integrationBigblueBigblue integrationLoop ReturnsLoop Returns integrationRechargeRecharge integrationSeal SubscriptionsSeal Subscriptions integrationSkioSkio integrationShipStationShipStation integrationBrowser voice demo
Call Emily at Daybreak Coffee.
Daybreak is a fictional specialty coffee subscription. Emily is its AI support agent, ready to answer product questions, check an order, or update a subscription in a natural English phone conversation.
Start the call
Allow microphone access when prompted. Emily currently speaks English. No phone number is needed.
