Yuma AI vs Decagon
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The ecommerce-ready Decagon alternative that automates up to 80% of CX
TL;DR — why growing merchants pick Yuma over Decagon
- Proven 89% full automation across live brands like EvryJewels.
- Yuma installs inside Gorgias, Zendesk, Kustomer, etc in minutes; Decagon roll-outs average two-to-four weeks and often involve professional services.
- Yuma was built with ecommerce in mind for order edits, refunds, subscriptions, review replies, etc; Decagon is a horizontal platform built around agent operating procedures (AOPS) for every industry.
- Yuma’s pricing is tied to ticket volume; Decagon charges per conversation or per resolution.
- Yuma’s Sales AI upsells, boosting revenue and AOV; Decagon focuses on service, not incremental revenue.
Turn routine order questions into instant resolutions without rebuilding your tech stack. Yuma plugs into the help-desk you already use and closes tickets on its own in days.
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Quick glance comparison
1. Built for ecommerce automation, not general AOPS
Yuma’s codebase is build with ecommerce in mind and hence serves merchants processes with superior ease and precision; setup is super fast. Decagon’s AOPS are flexible but need custom design per vertical, adding setup and lead-time.
2. Live in days, not weeks
Clove hit 70% automation within three months; many merchants see a 20% automation in the first few days thanks to Yuma’s simple setup process. Decagon usually takes longer to setup and see initial results due to it’s generalized AI.
3. Deeper ecommerce actions protect margin
Yuma auto-issues refunds, creates return labels, swaps sizes and even answers product-review threads. Decagon supports refunds and subscription cancels but broader commerce flows may need extra integration work.
4. Revenue boost for e-commerce growth
While decagon highlights CSAT and deflection, Yuma’s Sales AI widget turns product pages into smart FAQs that help shoppers answer critical pre-purchase questions with zero sales touch.
5. Serve shoppers anywhere: human chat, social, reviews
Yuma unifies email, live chat, Whatsapp, Instagram, Facebook and product-review threads in any language. decagon adds voice calls and sms via its Elevenlabs partnership — but review platforms stay outside its standard channel list.
Proof that matters
G2 high performer • SOC 2 type II • Trusted by 100-plus fast-growth merchants
FAQ
Does Yuma replace my help-desk?
No. It works with the one you already use: Gorgias, Zendesk, Kustomer, and more.
How fast can I test?
Install takes 5 minutes; you’ll see automation coverage within the first 24 hours.
What if we’re not on Shopify?
Yuma works wherever your help-desk exposes order data: BigCommerce, Magento, WooCommerce, custom back-ends.
How do agents override replies?
Agents can edit or send drafts straight from the help-desk; Yuma learns from corrections.
Ready to watch tickets close themselves?
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Why e-commerce leaders love their Yuma experience
“We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.”
“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that’s great!”
“It’s refreshing to have a partner that’s just really trying to make our experience with the product as successful as possible.”
Yuma.ai | Shaping the Future of AI-Driven Shopping Since 2022
