Instantly process returns and refunds with zero agent time

Description

Returns and refunds are a common aspect of e-commerce, but managing them manually can burden your support team. Yuma’s Support AI allows you to process returns and refunds instantly without using agent time, freeing your staff to focus on more critical tasks. When a shopper initiates a return request, whether due to sizing issues or receiving a damaged product, the AI steps in to verify order details, confirm eligibility, and generate the necessary return shipping labels or instructions. Since Yuma AI integrates with your existing policies and systems, it follows your specific guidelines on refunds, store credit, and exchanges. If an inquiry goes beyond standard policy checks, the AI seamlessly escalates it to a human agent. By automating these repetitive tasks, you save on labor costs and provide a faster, smoother return experience for your customers, helping to build trust and loyalty with every automated resolution.

User Example

An Oregon-based online retailer sells hand-crafted jewelry, including delicate bracelets, rings, and statement necklaces. Despite loving the unique pieces, some buyers occasionally need to return or exchange items due to fit, color discrepancies, or gift-giving mix-ups. Historically, each return request consumed precious agent hours as they walked customers through the steps, verified order details, and processed refunds.

To streamline this process, the retailer can count on Yuma’s Support AI to instantly process returns and refunds with zero agent time. Now, when a shopper decides to return a necklace that doesn’t match their expectations, the AI confirms the order number, checks the eligibility window, and issues a pre-paid shipping label in a single, automated flow. If all criteria are met, a refund or store credit is processed immediately—no human agent is required. By the time the store staff sees the return, it’s already in motion, saving them hours of manual back-and-forth. As a result, the retailer experiences higher customer satisfaction, faster turnaround times, and a more energized support team, ready to handle complex queries rather than routine returns.