Bridging automation and human-like shopping
Yuma is transforming e-commerce through AI-enhanced experiences
Yuma’s Origin Story
In November 2022, just days before ChatGPT’s debut, our founder Guillaume launched the first AI support app on the Gorgias Store. The idea was simple: To use generative AI to handle e-commerce support with real accuracy.
Dozens of merchants reached out overnight to test the prototype. The feedback was incredible: merchants loved the product. Generative AI was going to change customer support. And so, Yuma was born.
A few months later, we joined Y Combinator, the world’s top startup accelerator, where we refined our vision and strategy. Backed by world-class investors, Yuma set out to transform e-commerce through intelligent, automated, supportive AI interactions.
What is Yuma?
Yuma is the most advanced AI platform built for e-commerce. Our agentic AI products help merchants automate customer interactions across every stage of the customer journey.
Whether it’s answering support tickets, recovering abandoned carts, or offering personalized product recommendations, Yuma’s AI Agents work 24/7 to deliver results:
Happier customers, higher revenue, and lower costs.
Why Yuma?
The e-commerce landscape is more competitive than ever, and customers expect instant, personalized, and seamless experiences. Yuma was built to help brands meet those expectations, not just today, but to future proof their support as the e-commerce landscape continues to evolve.
With Yuma, brands can unlock new revenue through intelligent, AI-powered engagement.
Yuma Launched due to high demand from merchants asking Guillaume to launch his experimental tool for real.
Yuma's founding team is formed.
Yuma is backed by Y Combinator, making it Guillaume’s third YC-backed company.
Yuma ships a set of innovative features, becoming the leading AI agent for e-commerce support.
Yuma signs dozens of brands across North America and Europe, and builds a strong international team.
Yuma reaches 100 clients and confirms its lead in automation rates for e-commerce merchants.
Selected by AI Grant, Yuma secures its place among the top AI innovators.
Yuma raises $5M from top investors to transform customer support for good.
Yuma hits 1 million resolved tickets and record-breaking automation during Black Friday and year-end sales.
Yuma launches the world’s first AI-native chat widget installed in just 5 minutes.
A16z, the world’s most prestigious investor, features Yuma in its AI x Online Shopping Market Map.
Building on its AI agent capabilities, Yuma launches Sales AI to help merchants drive revenue.
Join us in shaping the future of AI-powered e-commerce
We’re on a mission to redefine customer experience with cutting-edge AI, and we need trailblazers like you to make it happen. If you’re passionate about innovation, problem-solving, and pushing the boundaries of automation, Yuma is the place for you.
We may be small in size, but we are mighty! With our focus on product and engineering, we are able to deliver new features on a daily or weekly basis. The AI landscape is evolving rapidly, and we are sprinting to stay ahead.
Ops wizard. Thrives on chaos. Life is too short to remove USB safely.
Tech whisperer and puzzle solver. Turns complex setups into smooth landings.
Storyteller in sneakers. Growth thinker with a creative edge.
Empathic thinker bridging cultures and client needs like it’s a sport.
Frontend craftsman making pixels dance on command.
Go-to-market leader with a growth obsession and a knack for witty taglines.
Sales strategist driven to convince, convert, and construct.
Connector of dots and people. Driven by heart, curiosity, and client wins.
Product Designer with a keen desire for driving results with style.
Customer success pro turning satisfaction into serious revenue.
Engineer by title, problem-slayer by trade. Writes elegant code and puns.
Relentless builder. Visionary founder. Product-driven technologist.
Sales brain meets systems geek. Loves building teams as much as closing deals.
Believer turned persuader, only sells what he truly stands behind.
15-year product craftsman. Designs with empathy, iterates with obsession.
Senior dev by day, game-maker by night. Powered by TypeScript and espresso.
Yuma is backed by some of the most prestigious investors
Backed by Visionaries, Building the Future
Our team is spread all across the globe, with hubs in Boston and Barcelona
Join Us in Shaping the Future of AI-Powered E-Commerce
US Office
245 Main Street, 2nd floor
Cambridge, MA 02142
Barcelona Office
Rda. de Sant Pere, 52, 08010
Eixample, Barcelona, Spain
Yuma Updates: Insights, Innovations & Announcements
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Yuma.ai Integrates with Re:amaze to Empower Merchants with Enhanced AI-Driven Customer Support
Yuma, a leader in AI-powered customer support automation for e-commerce, today announced its newest integration with Re:amaze, a robust helpdesk platform trusted by merchants worldwide. This new integration brings Yuma’s AI-driven automation to Re:amaze’s unified inbox—covering email, chat, social, and SMS—so brands can enhance efficiency, reduce response times, and deliver consistently outstanding customer experiences.
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Why e-commerce leaders love their Yuma experience
“We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.”
“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that’s great!”
“It’s refreshing to have a partner that’s just really trying to make our experience with the product as successful as possible.”
As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time
Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.
Since we started working with Yuma, our approach to customer service has completely transformed. Yuma didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!
Yuma has transformed our customer support at Cabaïa. (...) Yuma’s AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Yuma to any brand looking to streamline their support.
The difference Yuma has made in our customer support is night and day. (...) Thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service.
Yuma.ai | Shaping the Future of AI-Driven Shopping Since 2022
BOSTON
BARCELONA
Fully automate tickets resolutions, boost CSAT, and save money
Boost revenue with personalized customer interactions
Fully automate tickets resolutions, boost CSAT, and save money
Fully automate tickets resolutions, boost CSAT, and save money
