The new era of beauty: competitive, connected, and AI-driven
The beauty and personal care industry is evolving fast. While traditional retail still holds sway, digital is surging ahead with 41% of US beauty sales now online. Platforms like Amazon and TikTok Shop are reshaping how customers discover and buy products. Growth remains strong: beauty e-commerce is expected to grow 9.8% this year in the US alone, outpacing the broader category (Source: EMARKETER).
But the landscape is fiercely competitive: every brand is fighting for attention. Shoppers expect personalized service, instant answers, and seamless experiences, whether they’re discovering a new serum on TikTok or tracking an order from their mobile app.
That’s where AI comes in.
Done right, AI Agents can help beauty brands scale support, boost satisfaction, and unlock new revenue streams, all while staying beautifully on-brand.
Welcome to the age of social-first commerce
Beauty is no longer just discovered in-store or through glossy ads. It’s happening in feeds, stories, and live streams. Today’s playbook is social-first commerce, with platforms like TikTok Shop and Instagram serving as discovery engines, storefronts, and even checkout counters.
Influencers, nano-creators, and user-generated content (UGC) now fuel trust and virality. In fact, UGC is 8.7x more powerful than influencer content and 6.6x more impactful than branded ads (Source: Stackla).
But as the volume of social interactions grows, it becomes impossible to keep up manually.
Even the best marketing teams, armed with talented social media managers, will find it challenging to scale in the face of an evolving market. That’s why e-commerce brands need intelligent solutions that put their social commerce on autopilot. Specifically, they need AI tools that can:
- Answer every DM, comment, and tag in real-time
- Turn engagement into conversions with contextual replies
- Keep your tone consistent across platforms
- Surface trends and sentiment to guide product and campaign strategy
With social as the new storefront, you need to be staffed 24/7 with AI agents that can engage intelligently with your customers at every social interaction.
“If we were going to use AI for this use-case, we needed an AI solution that wouldn’t just say ‘Your order is shipped.’ The AI would have to open tracking links, parse the details, and figure out what’s really going on, just like a human agent would.”Amy Kemp, Director of Omnichannel CX @ Glossier
Hyper-personalization Is the new standard in beauty e-commerce
Online shoppers crave experiential, hyper-personalized discovery. The best beauty brands don’t just sell—they recommend, guide, and inspire.
From skin quizzes to dynamic product bundles, personalization builds loyalty and boosts conversions. And with AI-driven micro-segmentation and predictive analysis, this no longer needs to be a manual effort.
Generic discounts and messages just don’t work. AI gives brands personalized automation that can:
- Recommend the right product at the right moment
- Understand shopper intent through browsing behavior
- Recover abandoned carts with smart follow-ups
- Guide purchases with real-time nudges and on-brand messaging
- Boost AOV with timely upsells and bundles
Whether your customer is looking for the perfect foundation match or debating a $120 serum, well-timed AI interactions can turn passive browsing into confident buying.
Make data-backed moves with every click, scroll, and ticket
In beauty e-commerce, data is your edge. From predicting demand to optimizing support workflows, the brands that succeed are those that know what’s happening and why.
Typical dashboards only go so far, with steep learning curves and untapped features that often leave teams with more data than they know what to do with.
But with the built-in intelligence of AI-powered analytics, you get more than just dashboards. You get actionable insights like:
- Behavior Insights: Know what shoppers are hovering over, reading, and hesitating on—and act at the perfect time.
- Insights Advisor: Weekly digests on emerging issues, top refund reasons, or content gaps—so you can fix before they escalate.
- Support Analytics: Spot trends across support tickets and improve product pages, shipping workflows, or CX training.
Every click, scroll, and ticket tells a story. With AI, you’re not just tracking data, you’re acting on it.
Proactive automated support that delivers ROI, not just replies
Most beauty brands treat support as a cost center. But with AI, your support becomes a revenue driver.
Shoppers expect instant, helpful answers—from product usage tips to order tracking. Delays or generic replies break trust and cost you repeat business.
Your chat shouldn’t be a one-size-fits-all, robotic formula, it should provide:
- 24/7 multilingual support that’s always on-brand
- Instant answers to order-related or product-specific questions
- Consistent replies across chat, email, and socials
- Upselling opportunities built into every support moment
- Freedom for human agents to focus on VIP or complex requests
The result? Higher CSAT, stronger loyalty, and more sales at a fraction of the cost of scaling your support and sales staff.
Yuma AI: More than automation, a strategic AI partner chosen by leading beauty brands
But not all AI delivers the same experience. When automation feels impersonal or off-brand, it can do more harm than good, frustrating customers instead of supporting them, and ultimately eroding trust.
That’s why innovative beauty brands like Glossier, Manucurist, Wowcombo, and Ela+Mila trust Yuma to power their AI-driven experiences.
“We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.” – Amy Kemp, Director of Omnichannel CX @ Glossier
Yuma was among the first platforms to build generative AI agents for e-commerce. Since 2023, we’ve helped hundreds of merchants automate millions of interactions—saving costs while improving customer satisfaction.
But we didn’t stop there. In 2024, building on the success of our Support AI product, we launched Sales AI, the industry’s most advanced real-time personalization engine for e-commerce. Combined with Chat AI and Social AI, our full agentic suite covers every customer touchpoint—from discovery to post-purchase.
Why Yuma?
- All-Around Coverage: Cutting-edge AI Agents that automate the full spectrum of e-commerce use cases—from pre-purchase advice to post-purchase care.
- Unrivaled Precision & Safety: Industry-leading accuracy, iron-clad safeguards, and perfect brand-voice fidelity in every interaction.
- Plug-and-Play Integrations: Connect effortlessly to Shopify, Gorgias, Zendesk, and the rest of your tech stack—no heavy lifting required.
- White-Glove Partnership: Trusted, 5-star support cherished by beauty and lifestyle icons such as Glossier, Manucurist, WOWCombo, and ella+mila.
A full suite of Intelligent Al Interactions for Your Beauty & Personal Care Store
Boost revenue with personalized customer interactions
Experience the Full Power of Al natively in Your Chat
Handle real-time interactions across all your social channels
Fully automate tickets resolutions, boost CSAT, and save money
Yuma is trusted by some of the most beloved personal care brands
Boost Your Customer Satisfaction & Revenue with Yuma AI
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Learn how Yuma drives revenue, satisfaction & savings for top brands
Why e-commerce leaders love their Yuma experience
“We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.”
“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that’s great!”
“It’s refreshing to have a partner that’s just really trying to make our experience with the product as successful as possible.”
As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time
Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.
Since we started working with Yuma, our approach to customer service has completely transformed. Yuma didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!
Yuma has transformed our customer support at Cabaïa. (...) Yuma’s AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Yuma to any brand looking to streamline their support.
The difference Yuma has made in our customer support is night and day. (...) Thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service.
As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time
Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.
Since we started working with Yuma, our approach to customer service has completely transformed. Yuma didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!
Yuma has transformed our customer support at Cabaïa. (...) Yuma’s AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Yuma to any brand looking to streamline their support.
The difference Yuma has made in our customer support is night and day. (...) Thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service.
As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time
Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.
Since we started working with Yuma, our approach to customer service has completely transformed. Yuma didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!
Yuma has transformed our customer support at Cabaïa. (...) Yuma’s AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Yuma to any brand looking to streamline their support.
The difference Yuma has made in our customer support is night and day. (...) Thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service.
As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time
Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.
Since we started working with Yuma, our approach to customer service has completely transformed. Yuma didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!
Yuma has transformed our customer support at Cabaïa. (...) Yuma’s AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Yuma to any brand looking to streamline their support.
The difference Yuma has made in our customer support is night and day. (...) Thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service.
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