Building the future of e-commerce: the Yuma AI dispatch

Strategic perspectives, product updates, and AI innovations for modern merchants.

Featured Insight

Top 5 AI Tools to Automate Customer Support If You Use Gorgias as Helpdesk (2026 Guide)

Complete guide to the best AI tools to automate CX for Gorgias helpdesk

Latest News

November 25, 2025 - Yuma AI releases Deep Search

Deep Search transforms the support inbox into an always-on Customer Voice engine. Instead of static dashboards, teams can now converse with their data and surface real customer insights in minutes.

September 25, 2025 - Yuma AI expands beyond CX with Sales AI, a new FAQ widget driving revenue growth for E-commerce brands

Yuma AI announces the launch of Sales AI today, an AI-powered Q&A widget for Shopify product pages that answers relevant questions in real time and increase conversions.

July 14, 2025 - Gladly + Yuma: Elevating Customer Service with AI-Powered Automation

Yuma AI is now officially integrated with Gladly

Fresh Perspectives

How to build a Shade-Matching AI Agent for your beauty brand

How to build a Shade-Matching AI Agent for your beauty brand

Yuma AI releases Deep Search: a new way to talk to your tickets and uncover your Customer Voice

Yuma AI releases Deep Search: a new way to talk to your tickets and uncover your Customer Voice

Yuma AI launches “Flows”: a visual workflow builder to automate e-commerce support tickets

Yuma AI launches “Flows”: a visual workflow builder to automate e-commerce support tickets

What shoppers ask before they buy: A research-backed guide to reducing sales friction with AI

What shoppers ask before they buy: A research-backed guide to reducing sales friction with AI

Yuma AI expands beyond CX with Sales AI, a new FAQ widget driving revenue growth for E-commerce brands

Yuma AI expands beyond CX with Sales AI, a new FAQ widget driving revenue growth for E-commerce brands

Top 11 AI Tools for Customer Support in 2026

Top 11 AI Tools for Customer Support in 2026

Gladly + Yuma: Elevating Customer Service with AI-Powered Automation

Gladly + Yuma: Elevating Customer Service with AI-Powered Automation

Yuma.ai now integrates with Front to deliver seamless, scalable support automation

Yuma.ai now integrates with Front to deliver seamless, scalable support automation

Yuma.ai Launches New Metrics Features to Supercharge Automation Insights for Merchants

Yuma.ai Launches New Metrics Features to Supercharge Automation Insights for Merchants

Yuma.ai Integrates with Re:amaze to Empower Merchants with Enhanced AI-Driven Customer Support

Yuma.ai Integrates with Re:amaze to Empower Merchants with Enhanced AI-Driven Customer Support

Yuma unveils brand new AI Chat feature: World first AI-Native Chat for Ecommerce Websites!

Yuma unveils brand new AI Chat feature: World first AI-Native Chat for Ecommerce Websites!

Yuma AI Launches ‘Guidelines’ to Improve Accuracy of Automated Customer Support

Yuma AI Launches ‘Guidelines’ to Improve Accuracy of Automated Customer Support

Yuma AI Expands E-Commerce Capabilities Through New Integration with BigCommerce

Yuma AI Expands E-Commerce Capabilities Through New Integration with BigCommerce

Yuma AI Raises $5 Million to Transform E-commerce Customer Support with Advanced AI Agents

Yuma AI Raises $5 Million to Transform E-commerce Customer Support with Advanced AI Agents

Why CSAT Fails in Evaluating AI-Powered Customer Support Performance

Why CSAT Fails in Evaluating AI-Powered Customer Support Performance

Yuma AI selected for prestigious AI Grant: What it means for AI customer care

Yuma AI selected for prestigious AI Grant: What it means for AI customer care

Why a solid framework is the key to success in AI customer service

Why a solid framework is the key to success in AI customer service

Generative AI vs Chatbots: Understanding the difference

Generative AI vs Chatbots: Understanding the difference

Why AI is the key to a better e-commerce CX

Why AI is the key to a better e-commerce CX

How to integrate AI into your existing CX infrastructure

How to integrate AI into your existing CX infrastructure

Top 5 benefits of AI according to customer support professionals

Top 5 benefits of AI according to customer support professionals

Measuring success: Key metrics for evaluating your CX AI

Measuring success: Key metrics for evaluating your CX AI

The Ultimate Guide to Delivering E-Commerce Customer Service with Generative AI

The Ultimate Guide to Delivering E-Commerce Customer Service with Generative AI

Top 4 things to expect when adopting a new AI CX tool

Top 4 things to expect when adopting a new AI CX tool

How to choose an AI tool for ecommerce customer service

How to choose an AI tool for ecommerce customer service

How to get the most out of AI for your customer support

How to get the most out of AI for your customer support

How accurate is AI in customer support?

How accurate is AI in customer support?

7 Bold AI Predictions for 2035

7 Bold AI Predictions for 2035

Ensuring security in your AI-powered ecommerce customer support

Ensuring security in your AI-powered ecommerce customer support

AI for customer care support: What do successful companies have in common?

AI for customer care support: What do successful companies have in common?

From Frustration to Hope: Why I Finally Believe in E-Commerce Chatbots

From Frustration to Hope: Why I Finally Believe in E-Commerce Chatbots

Elyn Shuts Its Doors: What It Means for E-Commerce Returns — Plus 6 Alternatives to Consider

Elyn Shuts Its Doors: What It Means for E-Commerce Returns — Plus 6 Alternatives to Consider

E-commerce CX: Why you need a specialized AI tool, not just a help desk

E-commerce CX: Why you need a specialized AI tool, not just a help desk

AI for E-commerce CX: This time it's different

AI for E-commerce CX: This time it's different

AI and Customer Service: 7 reasons why generative AI outperforms traditional Customer Support

AI and Customer Service: 7 reasons why generative AI outperforms traditional Customer Support

AI in Customer Service: How to Minimize Technical Debt

AI in Customer Service: How to Minimize Technical Debt

4 AI Predictions for E-commerce in 2025

4 AI Predictions for E-commerce in 2025

Top 5 AI Tools to Automate Customer Support If You Use Gorgias as Helpdesk (2026 Guide)

Top 5 AI Tools to Automate Customer Support If You Use Gorgias as Helpdesk (2026 Guide)

The WISMO Automation Blueprint for CX

The WISMO Automation Blueprint for CX

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Featured Case Studies

February 2026

How Javvy Coffee achieved 70% automation and slashed response time from 24 Hours to 12 Minutes, with Yuma AI

Learn how the global consumer subscription brand Javvy Coffee automated 7o% of their CX and cut FRT by 99% with Yuma AI

April 2025

How Petlibro Achieved 79% Automation and Saves 20% Annually with Yuma AI

Petlibro leverages Yuma AI for 79% automation, reducing costs by 20% and speeding up resolutions by 30%. Enhanced support includes 24/7 coverage and seamless integration, empowering growth.