Revolutionizing Customer Service

Welcome to Yuma's Blog

Dive into the future of e-commerce with Yuma AI, your partner in revolutionizing customer service. Our blog is your go-to source for insights on leveraging AI to enhance customer experiences, boost productivity, and drive growth. Explore our journey, innovations, and the success stories that make us the trusted choice for e-commerce businesses worldwide.

Featured blog posts

BPOs’ AI Pivot Playbook: Future‑Proof CX Profitability with AI

How CX BPOs win by pairing human service with generative AI.
Industry
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13 Mins
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Elyn Shuts Its Doors: What It Means for E-Commerce Returns — Plus 6 Alternatives to Consider

E-commerce businesses need robust returns solutions. In light of Elyn’s closure, here’s a look at how Elyn stood out—and four legitimate alternatives to consider.
Industry
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7 Mins
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Latest blog posts

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BPOs’ AI Pivot Playbook: Future‑Proof CX Profitability with AI

How CX BPOs win by pairing human service with generative AI.
Industry
•
13 Mins
Read The Article

Elyn Shuts Its Doors: What It Means for E-Commerce Returns — Plus 6 Alternatives to Consider

E-commerce businesses need robust returns solutions. In light of Elyn’s closure, here’s a look at how Elyn stood out—and four legitimate alternatives to consider.
Industry
•
7 Mins
Read The Article

AI in Customer Service: How to Minimize Technical Debt

Read on to learn how businesses accrue technical debt in customer service and ways to minimize technical debt using AI in customer service.
Industry
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11 Mins
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4 AI Predictions for E-commerce in 2025

Explore the expansive potential of AI in e-commerce and discover its transformative impact projected for 2025.
Industry
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10 Mins
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From Frustration to Hope: Why I Finally Believe in E-Commerce Chatbots

Learn about the universally shared pain of poor chatbots that flooded the internet for the last decade; and why there's still hope!
Industry
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7 Mins
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AI and Customer Service: 7 reasons why generative AI outperforms traditional Customer Support

Learn how AI and human agents make up customer support in 2024. Learn the differences and advantages of AI to stay ahead of anyone else!
Industry
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9 Mins
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Generative AI vs Chatbots: Understanding the difference

Learn the difference between generative AI tech vs website chatbots. As the world evolves fast in AI and Customer Support, understanding what does what is crucial.
Industry
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9 Mins
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The Ultimate Guide to Delivering E-Commerce Customer Service with Generative AI

Keeping up with customer service demands can be tough as your store grows. Let’s talk about how you can deliver exceptional ecommerce customer service.
Industry
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19 Mins
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Why a solid framework is the key to success in AI customer service

Yuma AI helps eCommerce businesses tackle customer support challenges with clean data and AI accuracy.
Industry
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11 Mins
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7 Bold AI Predictions for 2035

Explore bold predictions on AI's impact over the next decade, from home robots to personalized AI tutors, and how we can prepare our children for a rapidly changing future.
Industry
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13 Mins
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Yuma AI selected for prestigious AI Grant: What it means for AI customer care

Learn about AI Grant and how it's boosting Yuma AI in the journey for 100% AI automation in customer support.
Industry
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7 Mins
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AI for customer care support: What do successful companies have in common?

Read real stories of AI transforming e-commerce customer support.
Industry
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9 Mins
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How to choose an AI tool for ecommerce customer service

Scaling ecommerce customer service can be hard. In this guide, we explain how to choose an AI tool for ecommerce customer service.
Industry
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8 Mins
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Top 5 benefits of AI according to customer support professionals

Discover the top 5 benefits of AI in customer support, enhancing 24/7 availability, time savings, and response efficiency.
Industry
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8 Mins
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Ensuring security in your AI-powered ecommerce customer support

Learn what security means in AI powered Customer Support.
Industry
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9 Mins
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How accurate is AI in customer support?

Discover how accurate AI tools really are for Customer support. Learn key factors to consider when choosing the right AI solution for enhanced customer support.
Industry
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11 Mins
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How to get the most out of AI for your customer support

Learn key strategies to maximize AI in customer support and see how partnering with Yuma AI can transform your CX.
Industry
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9 Mins
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E-commerce CX: Why you need a specialized AI tool, not just a help desk

Discover how specialized AI tools like Yuma AI elevate e-commerce CX by fully automating complex customer interactions, unlike traditional helpdesks.
Industry
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8 Mins
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Measuring success: Key metrics for evaluating your CX AI

Discover how to measure your e-commerce success with Yuma AI by analyzing key CX metrics like automation rate, response times, and customer satisfaction.
Industry
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8 Mins
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How to integrate AI into your existing CX infrastructure

Are you considering adopting AI to automate your CX? Learn how to integrate AI smoothly and effectively. This blog post outlines the process of incorporating AI into your CX stack, drawing on Yuma's experience with over a hundred e-commerce brands.
Industry
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9 Mins
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Why AI is the key to a better e-commerce CX

Discover how AI transforms e-commerce customer experience by automating service, cutting wait times, and personalizing interactions. Learn why AI is essential today for staying competitive.
Industry
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10 Mins
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Why CSAT Fails in Evaluating AI-Powered Customer Support Performance

CSAT can be misleading when used to evaluate AI in customer support because it often leaves human agents with the tougher cases, skewing the scores. A new scoring system tailored for AI might offer a fairer assessment of both AI and human contributions.
Industry
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5 Mins
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Top 4 things to expect when adopting a new AI CX tool

As AI rapidly transforms customer service, CX leaders face the challenge of navigating this new territory. While it's tempting to believe AI can automate customer interactions effortlessly, the reality is more complex.
Industry
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4 mins
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AI for E-commerce CX: This time it's different

Discover how AI is transforming e-commerce customer service, featuring examples from JetBlue and Klarna. Learn how to automate 50% of your customer Service.
Industry
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5 mins
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