Revolutionizing Customer Service

Welcome to Yuma's Blog

Dive into the future of e-commerce with Yuma AI, your partner in revolutionizing customer service. Our blog is your go-to source for insights on leveraging AI to enhance customer experiences, boost productivity, and drive growth. Explore our journey, innovations, and the success stories that make us the trusted choice for e-commerce businesses worldwide.

Featured blog posts

Top 4 things to expect when adopting a new AI CX tool

As AI rapidly transforms customer service, CX leaders face the challenge of navigating this new territory. While it's tempting to believe AI can automate customer interactions effortlessly, the reality is more complex. Effective AI implementation requires a solid understanding of internal processes, preparedness for occasional errors, and a strategic approach to metrics.

Read The Article

AI for E-commerce CX: This time it's different

In this post, we delve into how generative AI is revolutionizing customer experience and service in e-commerce. Drawing from examples like JetBlue's significant time savings and Klarna's AI-driven conversations, we emphasize the shift towards true automation, where AI handles queries from start to finish. Our experience at Yuma AI has shown that starting with simpler tasks and integrating AI closely with e-commerce platforms like Shopify can lead to up to 50% true automation.

Read The Article

Latest blog posts

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Top 4 things to expect when adopting a new AI CX tool

As AI rapidly transforms customer service, CX leaders face the challenge of navigating this new territory. While it's tempting to believe AI can automate customer interactions effortlessly, the reality is more complex. Effective AI implementation requires a solid understanding of internal processes, preparedness for occasional errors, and a strategic approach to metrics.

Read The Article

AI for E-commerce CX: This time it's different

In this post, we delve into how generative AI is revolutionizing customer experience and service in e-commerce. Drawing from examples like JetBlue's significant time savings and Klarna's AI-driven conversations, we emphasize the shift towards true automation, where AI handles queries from start to finish. Our experience at Yuma AI has shown that starting with simpler tasks and integrating AI closely with e-commerce platforms like Shopify can lead to up to 50% true automation.

Read The Article