Gladly + Yuma: Elevating Customer Service with AI-Powered Automation

July 14, 2025 – Boston

When two customer-first platforms join forces, great things happen. Yuma AI is now officially integrated with Gladly, the modern customer service platform built around people, not tickets. This new integration brings Yuma’s industry-leading AI automation directly into Gladly’s signature lifelong conversation view, so merchants can scale support without sacrificing the warmth and continuity their customers love.

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One Unified Timeline, Now With AI Inside

Gladly reimagined how customer service should work: no more fragmented tickets, just a single conversation history that follows the customer for life. By adding Yuma’s automation capabilities into the mix, brands can now handle high volumes of support requests (like order updates, returns, and product questions) with unprecedented speed and precision.

The best part? The customer never knows they’re talking to an AI. Every automated interaction stays true to the brand’s voice and context, thanks to Yuma’s deep understanding of conversational nuance and intent.

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From Reactive to Proactive

With Yuma in place, Gladly users unlock more than just faster resolutions. They gain a support system that thinks ahead, proactively sending shipping updates, recommending products based on purchase history, and helping customers self-serve without friction.

For teams, it’s a game-changer:

• Less time spent on repetitive questions
• Fewer escalations
• More space to focus on high-touch, relationship-building moments

Yuma’s AI agents act like teammates, not tools, always learning, improving, and adapting to each brand’s unique support environment.

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Built for Brands Who Care Deeply About Their Customers

This integration was designed with modern DTC and B2C teams in mind. Those who care as much about how they serve customers as how fast they do it. With full support across channels like email, chat, SMS, and even voice, Yuma empowers Gladly users to scale with elegance.

Whether you’re handling hundreds or thousands of inquiries a day, Yuma ensures your customer service stays fast, personal, and cost-efficient.

About Yuma AI

Yuma AI helps e-commerce brands automate over 50% of customer support tickets through cutting-edge Agentic AI technology. Purpose-built for merchants and fully integrated with platforms like Shopify, Zendesk, Gorgias, Re:amaze, Front, and now Gladly, Yuma delivers AI agents that respond instantly, learn continuously, and speak in your brand’s tone. With transparent pricing and white-glove onboarding, Yuma makes support automation not just powerful, but effortless.

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