Privacy Policy
Last updated: April 3, 2023
Yuma AI Inc. (“Yuma”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you use our services or interact with our website.
1. Information We Collect
We may collect the following categories of information:
- Contact information (such as name, email address, company details)
- Customer data processed on behalf of our customers (e.g., support interactions, order data)
- Technical data (such as IP address, device information, and usage logs)
- Communications you provide when contacting us
2. How We Use Information
We use personal data to:
- Provide, operate, and improve our services
- Deliver AI-powered customer support automation
- Respond to inquiries and provide support
- Ensure security, monitor usage, and prevent fraud
- Comply with legal and regulatory obligations
Where we process customer data, we act as a data processor on behalf of our customers.
3. Data Sharing
We do not sell or share personal data for advertising purposes.
We may share data with:
- Service providers and subprocessors (e.g., hosting, infrastructure, analytics)
- Customers (when we process data on their behalf)
- Legal authorities, when required by law
4. Data Security
We implement industry-standard technical and organizational measures to protect personal data, including:
- Encryption of data in transit and at rest
- Access controls based on least privilege
- Monitoring, logging, and intrusion detection
- Regular security testing and vulnerability management
Our security program is aligned with industry standards and supported by independent audits (e.g., SOC 2).
5. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy or as required by law.
For customer data processed through our platform:
- Data is retained according to contractual agreements
- Data may be deleted upon request or after defined retention periods
6. Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct or update your data
- Request deletion
- Restrict or object to processing
- Request data portability
To exercise these rights, contact us at legal@yuma.ai.
7. International Data Transfers
We may process data in the United States and other jurisdictions.
Where required, we implement appropriate safeguards for international transfers.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Operate and improve our website
- Analyze usage and performance
You can control cookies through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
10. Contact
Yuma AI Inc.
245 Main Street, 2nd Floor
Cambridge, MA 02142
Email: legal@yuma.ai