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Case Studies

Find out why the world's best e-commerce and D2C brands choose Yuma AI

Yuma powers customer service for high growth e-commerce companies across the world. Businesses find us to be the most true AI tech for customer service automation.

Backed by YCombinator

"Using Yuma in our Gorgias helpdesk enables us to provide faster 24/7 support. In 3 days, we automated 40% of our customer service, solving a thousand tickets effortlessly. The ROI is clear and our agents now focus on CLTV"
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Mehdi‍
‍FOUNDER & CEO AT MOOL

Case Study - Find out why the world's best e-commerce and D2C brands choose Yuma AI

"After trying various AI customer service tools without success, Yuma AI emerged as the standout solution that truly made a difference for us especially with their multichannel accuracy."
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Martin Thiebaut
‍CMO, MYVARIATIONS

After trying various AI customer service tools without success, Yuma AI emerged as the standout solution that truly made a difference for us specially with their multichannel accuracy. - Martin Thiebaut, CMO, MyVariations

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How CABAIA Achieved 74% Cost Reduction with Yuma AI

CABAIA enhances customer experience with Yuma AI, achieving significant cost reductions and boosting response efficiency. This strategic implementation allows 24/7 customer interaction with seamless integration, empowering their business growth.

Leather Bags & Accessories

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How Petlibro Achieved 49% Automation and Saves 20% Annually with Yuma AI

Petlibro leverages Yuma AI for 49% automation, reducing costs by 20% and speeding up resolutions by 30%. Enhanced support includes 24/7 coverage and seamless integration, empowering growth.

Read Their Story

How Clove Achieved 3x ROI, 40% AI Automation, and 25% Cost Savings in Just 3 Months with Yuma AI

Explore how Clove revolutionized customer support with AI, achieving 40% automation, slashing response times to 3 minutes, and realizing a 3x ROI, through their successful partnership with Yuma AI.

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How MFI Medical Cut First Response Time by 87% and Automated 45% of Customer Inquiries with Yuma AI

Yuma has enabled MFI Medical to save $30,000 annually, drastically reduce response times (FRT), and boost their Google rating from 3.5 to 4.4, reflecting improved customer satisfaction and operational efficiency.

Medical Equipments

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Omnie and Yuma AI: Reshaping E-Commerce Customer Service together

Omnie has automated 50% of customer support for several of its e-commerce clients after partnering with Yuma AI. They also succeeded in reducing the average FRT from 7 hours to 1 hour. Omnie is currently serving 12 clients with Yuma's AI (and growing).

Customer-Service Solutions

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The Koin Club Transforms Customer Support with Yuma AI: 40% Automation & SLA Boost to 57%

"The Koin Club Transforms Customer Support with Yuma AI: 40% Automation & SLA Boost by 50% all while reducing 83% of human effort for their customer support"

Collectibles and Memorabilia

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MyVariations Slashes Response Time by 70% and Automates 30% of Customer Support Tickets with Yuma AI

"Thanks to the Yuma team, we have automated more than 30% of our total tickets in just a few months while keeping our Trust Pilot score of 4.8/5"

Read Their Story