Real stores, real numbers, live in production

“Yuma has demonstrated that AI can successfully maintain speed, accuracy, and consistently high-quality customer experience.”

90%Answered by Yuma

50%Fully automated

Luna VincentCustomer Care Manager

“Yuma handles 89% of our tickets. We scaled to 150K+ tickets a month without adding headcount.”

63%Cost savings

89%Automation

Alejandro ReyesCustomer Service Director

“One of the biggest challenges with managing a CX team is scaling up and down based on volume spikes and seasonality. Being able to use Yuma whenever we need the flexibility is a huge benefit for us.”

70%Automation

3xROI in 90 days

Gabe WalkerCustomer Service Manager

“The first answer from a human used to take 72 hours. Now, for a large portion of tickets, it's within an hour.”

64%AI coverage

<1hResponse time

Océane TurpinCustomer Care Director

“Yuma not just converses but automates external actions in 3rd party services. Which is a game changer.”

79%Automation

20%Annual savings

April TangCustomer Success Manager

“We've automated more than 62% of our total tickets in just a few months while keeping our Trustpilot score of 4.8/5.”

62%Automation

70%Faster FRT

Martin ThiebautCMO & Co-Founder

“Yuma helped us cut first response time by 87.5% and save $30,000 a year, while boosting our Google rating from 3.5 to 4.4.”

87.5%Faster FRT

64%Automation

Augustus WieselCEO

“Yuma has demonstrated that AI can successfully maintain speed, accuracy, and consistently high-quality customer experience.”

90%Answered by Yuma

50%Fully automated

Luna VincentCustomer Care Manager