Integrations
Yuma reads live data from your store, helpdesk, subscription, returns and shipping tools, then takes the action there: refunds, reships, skips, labels, tags. No new helpdesk and no engineering project.
How Yuma connects
Orders, subscriptions, returns, tracking and customer history, pulled live while the conversation is happening. No nightly syncs, no stale answers.
Refunds, reships, cancellations, address changes, subscription skips and return labels, done in the tool itself, within the limits you set.
Yuma works on top of Gorgias, Zendesk, Kustomer and the rest. Your macros, tags and routing keep working, and nothing needs migrating.
Search, or filter by what you run.
Any toolYour custom integrationConnect any API or MCP server with custom actions.
E-commerce platformsShopifyRefunds, cancels, reships and tags orders with live Shopify data.
HelpdesksGorgiasRefunds, reships and ticket actions inside the helpdesk your team already uses.
HelpdesksZendeskInstalls in minutes and resolves tickets with live order data inside Zendesk.
Subscriptions & paymentsRechargeLets subscribers pause, reschedule, change frequency or address, or cancel.
Marketing & retentionKlaviyoHandles marketing consent requests from support and keeps Klaviyo profiles current.
ReturnsLoop ReturnsCreates eligible returns and exchanges, with refund or store-credit options.
Shipping & trackingAfterShipAnswers tracking and return-status questions with current post-purchase context.
Marketing & retentionAttentiveSends useful customer attributes from support into your SMS and email profiles.
Reviews & loyaltyAvis VerifiesUses product ratings and customer reviews as context for support answers.
ReturnsBabackTakes shoppers from a return request to an authorized, clearly explained next step.
Reviews & loyaltyBazaarvoiceEnriches product support with customer reviews and UGC.
Shipping & trackingBigblueBrings 3PL order and shipment progress into every post-purchase reply.
E-commerce platformsBrightpearlBrings current order and shipment progress from retail operations into support.
Subscriptions & paymentsCheckout ChampResolves purchase and subscription requests, from schedule changes to discounts.
Knowledge & productivityClickUpBrings the work happening in ClickUp into every customer conversation.
Shipping & trackingColis PrivéGives French shoppers a clear view of last-mile delivery progress.
ReturnsColissimoTurns Colissimo return requests into fast, polished resolutions.
Shipping & trackingDHLTurns worldwide DHL shipment events into clear customer answers.
Social & voiceFacebookResponds to public questions across Pages, posts and ads around the clock.
HelpdesksFrontResolves shared-inbox conversations with email, social and commerce context in view.
Shipping & trackingFulfill EngineGives print-on-demand customers current order answers and eligible cancellations.
HelpdesksGladlyAutomates service around the customer and their full relationship history.
Knowledge & productivityGuruGrounds customer replies in the Guru cards and folders your team has approved.
ReturnsHappy ReturnsAnswers return questions with the shopper's current return and Return Bar context.
HelpdesksHubSpot Help DeskResolves email conversations inside the HubSpot inbox your team already runs.
ReturnsiF ReturnsFinds the shopper's return, picks the right return method and creates the label.
Social & voiceInstagramKeeps up with customer comments across Reels, posts and other social interactions.
HelpdesksKustomerResolves support with customer, conversation and order context on one timeline.
Subscriptions & paymentsLoop SubscriptionsLets subscribers pause, reschedule, update delivery details or cancel.
Shipping & trackingMasonHubTurns MasonHub return questions into fast resolutions.
Shipping & trackingMondial RelayHelps customers follow parcel progress toward home delivery or pickup.
Reviews & loyaltyOkendo ReviewsBrings product reviews, aggregate feedback and customer Q&A into support.
Shipping & trackingOneStockBrings real-time availability, order status and tracking into every conversation.
Shipping & trackingParcelLabCarries branded post-purchase tracking into the support conversation.
Shipping & trackingParcelWILLBrings multi-carrier package progress into customer conversations.
Subscriptions & paymentsPhoenixMakes subscription support feel instant, from skips to cancellations.
Marketing & retentionPostscriptEnriches SMS subscribers with approved customer attributes from support.
HelpdesksRe:amazeAutomates support across shared-inbox channels with order context and brand voice.
ReturnsRedo ReturnsBrings the matching return or exchange record into each support conversation.
ReturnsReturnGOTurns an order number into the relevant RMA details and status.
Reviews & loyaltyRivoAnswers loyalty questions with the customer's points history and VIP context.
HelpdesksSalesforce Service CloudDelivers on-brand replies while keeping Salesforce case progress current.
Subscriptions & paymentsSeal SubscriptionsLets customers pause, reactivate, cancel or get an eligible discount.
Shipping & trackingShipBobTurns current ShipBob fulfillment status into clear order answers.
Shipping & trackingShipMonkAnswers order questions with current ShipMonk 3PL context.
Shipping & trackingShippingboUnifies order, shipment, reshipment and return support in one place.
Shipping & trackingShipStationBrings ShipStation shipping progress into customer replies and holds orders.
Shipping & trackingShipupBrings multi-carrier delivery progress into support.
Subscriptions & paymentsSkioLets subscribers adjust timing, discounts and products, or pause and cancel.
Reviews & loyaltySmile.ioResolves rewards questions with points history, balance and VIP tier in view.
HelpdesksSprinklrAutomates service across enterprise channels with consistent brand standards.
Subscriptions & paymentsStay AIHelps subscribers move their next charge or cancel in a fast conversation.
Subscriptions & paymentsStripeResolves subscription cancellations, charge refunds and store credit in Stripe.
Subscriptions & paymentsSubscribfyLets customers check a subscription, skip a delivery or cancel through support.
Reviews & loyaltyTrustpilotTurns public reviews into support tickets with timely, on-brand replies.
Social & voiceTwilioPuts Yuma Voice on your phone line, as part of the same CX stack.
Shipping & trackingUSPSTurns USPS delivery questions into clear answers with order and shipment context.
E-commerce platformsWooCommerceBrings Yuma into the customer experience around your WooCommerce store.
E-commerce platformsWSHOPTurns WSHOP into an always-on customer service engine.
ReturnsyaylohAnswers “where is my refund?” with the real return status, item by item.
Reviews & loyaltyYotpoBrings loyalty points history and product-review context into support.
HelpdesksZoho DeskOn-brand replies, useful ticket updates and tagging inside Zoho Desk.Yuma connects to any tool with an API through custom actions and MCP, from in-house ERPs to niche 3PLs. Tell us what you run and we'll scope it on the call.
Request an integration“Yuma handles 89% of our tickets. We scaled to 150K+ tickets a month without adding headcount.”
“The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now we deliver fast, consistent, high-quality support, and the data insights help us fine-tune our processes.”
“Yuma has transformed our customer support at Cabaïa. Managing high volumes across multiple channels was a challenge, but the automation helps us respond faster and more consistently. We'd recommend Yuma to any brand looking to streamline support.”
“Since we started with Yuma six months ago, our approach to customer service has completely transformed. It's not just automation; it's quality, efficiency, and a premium, agile customer-service experience. A true performance booster.”
Free 30-day pilot. No engineering, no migration.
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