Live integration
Subscriptions & payments

Loop Subscriptions + Yuma AI integration

Connect Loop Subscriptions to Yuma AI so subscribers can pause, reactivate, reschedule, update delivery details, apply discounts, or cancel through one helpful conversation.

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Pause, reactivate, or cancel the matching Loop subscription.
Move charges, change frequency, and update delivery addresses.
Offer eligible discounts when they fit the customer’s needs.

G2 review
“The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now we deliver fast, consistent, high-quality support, and the data insights help us fine-tune our processes.”
Marcu M. · Data Reporting & AI Implementor
G2 review
“Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Within minutes we're always responded to, and within hours our very complex issues are resolved. It's unheard of.”
Sarah A. · Director of Customer Experience
G2 review
“Since we started with Yuma six months ago, our approach to customer service has completely transformed. It's not just automation; it's quality, efficiency, and a premium, agile customer-service experience. A true performance booster.”
Lucie B. · Customer Care Manager

Overview

Let subscribers reshape their Loop plan in conversation

Yuma finds the customer’s Loop Subscriptions record and helps complete the change they need. A subscriber can pause or reactivate service, change frequency, move the next charge, update an address, apply an eligible discount, or cancel. Each action stays connected to a clear explanation, so flexibility feels like service rather than account administration.

Features and benefits

Offer a better option at the right moment
Many cancellation requests begin with timing, budget, or delivery-fit concerns. Loop Subscriptions gives Yuma the available plan context, while your policies define which alternatives make sense. Presenting a pause, later charge, different cadence, or discount can help customers choose a path that works while respecting the option they requested.
Prevent small changes from becoming tickets
Address corrections and scheduling requests are easy to resolve but costly when handled manually at scale. Yuma can take care of these everyday Loop actions and confirm the new details in your brand voice. The CX team recovers time, and subscribers avoid the frustration of waiting for a straightforward account update.
Preserve context when a person should step in
Complex billing questions or unusual policy cases can move to an agent with the relevant subscription and customer intent already visible. The subscriber can continue from a clear summary of the request, and the agent can focus on the judgment call rather than gathering basics. This creates a consistent journey across autonomous and human support.
Build your rollout around subscriber intent
Start with a few frequent Loop Subscriptions requests and define the eligible actions, save options, and confirmation language for each. Compare outcomes with your retention goals and customer promises. Add more plan changes only after the team is confident that choices remain accurate, respectful, and easy to understand.
Make plan management part of great CX
Combine Loop Subscriptions, Yuma Support AI, and automated billing support to resolve subscriber requests with less friction.

How to get started

How to get started with Loop Subscriptions

Connect Loop Subscriptions
We build your Handbook from past tickets
Go live on a share of tickets

Choose the Loop Subscriptions intents with the clearest policies, such as pausing, moving a charge, or changing an address. Define retention options and direct-action rules separately, test customer confirmations, and expand once both accuracy and tone meet your standard.

Get integration

30-day free trial · No engineering needed

Frequently asked questions

Yuma AI is purpose-built for ecommerce CX teams that want to resolve more customer requests while preserving the care, context, and brand voice that make great support memorable.

Built around real ecommerce journeys

Yuma understands the everyday work behind order status, returns, refunds, exchanges, subscriptions, loyalty, and account questions. It connects customer conversations with the commerce context and workflows needed to move each request toward resolution.

Works inside your existing CX stack

Yuma connects with leading helpdesks and ecommerce platforms, helping teams add autonomous support without replacing the tools and operating rhythms they already trust.

Fast for customers, valuable for teams

Customers receive timely, relevant answers while agents spend less time on repetitive work. Complex conversations move to the team with useful context, so people can focus on judgment, empathy, and high-value customer relationships.

Consistent with your brand

Yuma follows your policies, knowledge, and brand voice across support channels. CX leaders can expand automation with confidence while keeping visibility into the customer experience and the outcomes that matter to the business.

Yuma AI resolves ecommerce customer requests across support channels by combining the conversation with live customer, order, product, delivery, return, subscription, and loyalty context.

Resolve requests from answer to action

Yuma moves beyond drafting a reply. It follows your policies and workflows to help customers with everyday journeys such as order status, returns, refunds, exchanges, subscriptions, and account updates.

Deliver on-brand support at scale

Every response reflects your approved knowledge and brand voice, giving customers fast, relevant help while your team focuses on the conversations where human judgment adds the most value.

Connect the tools your CX team already uses

Yuma works across leading helpdesks, commerce platforms, and post-purchase tools so customer context and the next support action come together in one connected experience.