Live integration
Subscriptions & payments

Recharge + Yuma AI integration

Connect Recharge to Yuma AI and let subscribers pause, reactivate, reschedule, change frequency or address, use a discount, cancel, or request an eligible charge refund in one conversation.

Get integration Book a demo

Pause, reactivate, reschedule, or cancel Recharge subscriptions.
Change delivery frequency and addresses when customers ask.
Apply eligible discounts and resolve supported charge refunds.

G2 review
“The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now we deliver fast, consistent, high-quality support, and the data insights help us fine-tune our processes.”
Marcu M. · Data Reporting & AI Implementor
G2 review
“Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Within minutes we're always responded to, and within hours our very complex issues are resolved. It's unheard of.”
Sarah A. · Director of Customer Experience
G2 review
“Since we started with Yuma six months ago, our approach to customer service has completely transformed. It's not just automation; it's quality, efficiency, and a premium, agile customer-service experience. A true performance booster.”
Lucie B. · Customer Care Manager

Overview

Put everyday Recharge changes within easy reach

Yuma brings the customer’s Recharge subscription into the support conversation and helps carry out the requested change. Subscribers can pause or reactivate service, adjust frequency, move the next charge, change their address, use an eligible discount, or cancel. Fast action paired with a clear confirmation makes account management feel effortless.

Features and benefits

Respond to the reason behind the request
A subscriber asking to cancel may really need more time, a different delivery rhythm, or help with a recent charge. Yuma uses the relevant Recharge context and your retention playbook to present useful choices without creating friction. Customers remain in control, and your brand has an opportunity to solve the underlying problem thoughtfully.
Resolve eligible charge issues without delay
When your policy allows a refund, Yuma can complete it against the relevant Recharge charge and explain the outcome immediately. That reduces a stressful wait for the customer and removes manual coordination for the team. More sensitive cases can still reach a specializt with the subscription and request already understood.
Keep policy, tone, and action aligned
Autonomous subscription support works best when the operational change and customer communication agree. Yuma follows your eligibility rules and brand voice while Recharge supplies current subscriber context. The customer receives one coherent answer, and CX leaders can maintain a consistent standard across plan changes, refunds, and cancellations.
Prioritize the Recharge journeys with retention impact
Analyze why subscribers contact support and select the intents where speed and flexibility matter most. Define which alternatives may be offered, which refunds are eligible, and which requests need an agent. Reviewing real outcomes helps the team tune the experience before adding more complex or higher-risk actions.
Turn subscription service into a loyalty lever
Use Recharge with Yuma Support AI and billing support automation to give subscribers prompt, flexible help when it matters.

How to get started

How to get started with Recharge

Connect Recharge
We build your Handbook from past tickets
Go live on a share of tickets

Segment recent Recharge contacts by pause, schedule, address, discount, cancellation, and refund intent. Document action eligibility and retention choices for each group, then validate confirmations and agent handoffs against real subscriber cases.

Get integration

30-day free trial · No engineering needed

Frequently asked questions

Yuma AI is purpose-built for ecommerce CX teams that want to resolve more customer requests while preserving the care, context, and brand voice that make great support memorable.

Built around real ecommerce journeys

Yuma understands the everyday work behind order status, returns, refunds, exchanges, subscriptions, loyalty, and account questions. It connects customer conversations with the commerce context and workflows needed to move each request toward resolution.

Works inside your existing CX stack

Yuma connects with leading helpdesks and ecommerce platforms, helping teams add autonomous support without replacing the tools and operating rhythms they already trust.

Fast for customers, valuable for teams

Customers receive timely, relevant answers while agents spend less time on repetitive work. Complex conversations move to the team with useful context, so people can focus on judgment, empathy, and high-value customer relationships.

Consistent with your brand

Yuma follows your policies, knowledge, and brand voice across support channels. CX leaders can expand automation with confidence while keeping visibility into the customer experience and the outcomes that matter to the business.

Yuma AI resolves ecommerce customer requests across support channels by combining the conversation with live customer, order, product, delivery, return, subscription, and loyalty context.

Resolve requests from answer to action

Yuma moves beyond drafting a reply. It follows your policies and workflows to help customers with everyday journeys such as order status, returns, refunds, exchanges, subscriptions, and account updates.

Deliver on-brand support at scale

Every response reflects your approved knowledge and brand voice, giving customers fast, relevant help while your team focuses on the conversations where human judgment adds the most value.

Connect the tools your CX team already uses

Yuma works across leading helpdesks, commerce platforms, and post-purchase tools so customer context and the next support action come together in one connected experience.