Use Cases
Use Cases Article

Reduce cart abandonment rate (CAR) and reclaim sales

Sales AI

Description

Cart abandonment is one of the biggest revenue drains in e-commerce, with countless shoppers leaving their carts right before checkout. Yuma’s Sales AI tackles this challenge head-on through automated email campaigns that re-engage visitors who’ve shown intent but haven’t completed their purchase. The system monitors real-time user behavior—such as items viewed, added to cart, and abandoned—then instantly triggers a personalized email invitation to return, complete with tailored product highlights or a time-sensitive incentive. By acting in the moment and tailoring outreach to each shopper’s current interests, you transform lost opportunities into completed sales and drop your Cart Abandonment Rate (CAR). With Yuma’s Sales AI, recovering abandoned carts becomes practically effortless and can significantly boost your bottom line. Don’t let potential revenue slip away—win back customers with thoughtful, automated follow-ups that feel relevant and timely.

User Example

A New York-based online boutique specializes in contemporary fashion for young professionals. They noticed many shoppers compare items, select recommended accessories, and fill their carts, only to leave the site without checking out. As a result, the retailer watches potential orders vanish and struggles to maintain steady revenue.

Rather than letting those abandoned carts pile up, the retailer turns to Yuma’s Sales AI to send automated emails and reclaim their sales. Instead of relying on broad reminders, the system keeps track of each visitor’s real-time activity. If a shopper exits while a product is still in the cart, Sales AI immediately generates a personalized email showcasing the exact items left behind. Margin-friendly incentives, like free shipping or a short-term discount, can be added to encourage swift returns. The retailer soon sees a jump in recovered sales: more customers return to complete their purchases, and the store’s overall conversion rate steadily improves. By relying on Sales AI’s proactive, tailored outreach, abandoned carts quickly turn into finalized orders.

Associated FEATURES
CAR (Cart Abandonment Rate)
Reclaim Sales
upselling

Boost Your Customer Satisfaction & Revenue with Yuma AI

BOOK a Demo
Support AI
24/7 Support, Here for You
CHAT AI
Fast Checkout Guide
sales ai
Personalized Deals
SOCIAL AI
Instant Help Anytime

AI-powered solutions for every e-commerce challenge

From boosting average order value to handling order inquiries, Yuma’s AI Agents solve your toughest shopping challenges effortlessly.

Learn how Yuma drives revenue, satisfaction & savings for top brands

Omnie’s partnership with Yuma has boosted automation, cut response times, improved customer satisfaction, and enabled 24/7 multilingual support.
Omnie & Yuma AI
Transforming E-Commerce Support
150K
Tickets processed in Dec 2024 alone
Yuma's AI is configured to detect sensitive tickets and escalate them to human agents, ensuring empathy and nuanced responses when it matters most.
Slashed 87% in overall response time
More efficient and automated
79%
Automated of all customer support tickets (and growing)
70%
Automation of a massive volume of customer support tickets
87.5%
Slashed in
First Response Time (FRT)
Clove achieved 68% automation, cut first response time from a day to 3 minutes, and gained a 3x ROI in just three months with Yuma AI.
Clove achieved 3x ROI and 68% automation
They cut costs by 25% in 3 months

Why e-commerce leaders
love their Yuma experience

“We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.”

Amy Kemp
Director, Omnichannel Customer Experience

“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that’s great!”

Martin Thiebaut
Founder & CMO

“It’s refreshing to have a partner that’s just really trying to make our experience with the product as successful as possible.”

Gabe Walker
CX Manager