Compare Yuma
Yuma AI vs Zendesk AI

Yuma AI vs Zendesk AI

The ecommerce-ready Zendesk AI (Ultimate AI) alternative that automates up to 80% of CX

TL;DR — Why stores pick Yuma over Zendesk AI / Ultimate AI

  • Proven 89% full automation across live brands like EvryJewels.
  • Plug-in layer, zero migration: Yuma works with Zendesk, Gorgias, Kustomer, and more. Which means you don’t have to migrate help-desks for advanced AI capabilities.
  • Deeper actions, fewer macros: Refunds, edits, subscription pauses across Shopify, BigCommerce, Magento.
  • Impact in days, not weeks: Brands like Clove hit 70% automation within three months; most merchants see initial coverage in the first 72h.
  • Boosts ecommerce revenue: Yuma’s AI recommends products and upsells (missing from Zendesk’s suite) while resolving CX tickets.

Close tickets end-to-end without changing help-desks. Connect Yuma with Zendesk (or any inbox) and watch real order actions happen on autopilot.

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Quick-Glance Comparison

Metric Yuma AI Zendesk AI / Ultimate AI
Help-desk coverage Works inside Zendesk, Gorgias, Kustomer, etc. Zendesk only
Sustained automation 80–90 % “Up to 80 %” claim, real-world % undisclosed
Speed to first results Measurable results in < 1 week Takes a few weeks and longer setup
Autonomous actions Refunds, order edits, subscription ops via API Refunds & cancels via Agent Copilot; many flows rely on macros
Channels Serves all channels with one unified setup Requires separate setup for most channels
Language support Any language, auto-translate 40+ UI/locales
Pricing model Flat SaaS fee tied to ticket volume Pay-per-resolution plus Suite licence fee

1. Yuma is built for ecommerce AI

Yuma launched in 2023 to own the whole ticket lifecycle to understand intent, cite evidence, and trigger storefront actions. Zendesk was born in 2007 as a ticketing system; AI arrived later and still centers on routing and macros.

2. Keep Zendesk (or any inbox), no migration required

Yuma installs as a lightweight app inside Zendesk, so agents keep their familiar views, SLAs, and analytics. Switching to Zendesk’s AI suite means upgrading to higher-tier plans or migrating to Zendesk from another help-desk platform.

3. Automation depth that protects margin

Yuma’s Auto-Pilot Agents can issue refunds, create return labels, edit orders, and pause subscriptions across Shopify, BigCommerce, or custom carts — straight from the ticket. Zendesk AI can handle refunds and cancels but leans on macros or human follow-up for multi-step workflows.

4. Faster time to value

Clove hit 70% automation within three months; many merchants see a 20% automation in the first few days thanks to Yuma’s simple setup process. Zendesk documentation references “first few weeks” before intelligent triage drives noticeable gains.

5. Serve customers everywhere: all channels, all languages

Yuma unifies email, live chat, WhatsApp, Instagram, Facebook, and product-review threads with auto-translation. Zendesk handles more number of channels but requires separate bot & flow setup per channel.

6. Enterprise-grade security & compliance

Both vendors hold SOC 2 Type II, yet Yuma limits data scope to what’s already in your help-desk, shrinking infosec review time. Zendesk stores full customer records in its own cloud.

Proof that matters

Brand Result with Yuma
Clove 70% full automation of CX in 3 months
Glossier 87% slashed from response time
EvryJewels 89% full automation of CX, cut 63% cost per ticket
Petlibro 79% full automation of CX, cut 20% CX cost

G2 High Performer • SOC 2 Type II • Trusted by 100+ fast-growth merchants

FAQ

Does Yuma replace my help-desk?

No. It works with the one you already use: Gorgias, Zendesk, Kustomer, and more.

How fast can I test?

Install takes 5 minutes; you’ll see automation coverage within the first 24 hours.

What if we’re not on Shopify?

Yuma works wherever your help-desk exposes order data: BigCommerce, Magento, WooCommerce, custom back-ends.

How do agents override replies?

Agents can edit or send drafts straight from the help-desk; Yuma learns from corrections.

Ready to watch tickets close themselves?

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AI-powered solutions for every e-commerce challenge

From boosting average order value to handling order inquiries, Yuma’s AI Agents solve your toughest shopping challenges effortlessly.

Learn how Yuma drives revenue, satisfaction & savings for top brands

Omnie’s partnership with Yuma has boosted automation, cut response times, improved customer satisfaction, and enabled 24/7 multilingual support.
Omnie & Yuma AI
Transforming E-Commerce Support
150K
Tickets processed in Dec 2024 alone
Yuma's AI is configured to detect sensitive tickets and escalate them to human agents, ensuring empathy and nuanced responses when it matters most.
Slashed 87% in overall response time
More efficient and automated
79%
Automated of all customer support tickets (and growing)
70%
Automation of a massive volume of customer support tickets
87.5%
Slashed in
First Response Time (FRT)
Clove achieved 68% automation, cut first response time from a day to 3 minutes, and gained a 3x ROI in just three months with Yuma AI.
Clove achieved 3x ROI and 68% automation
They cut costs by 25% in 3 months

Why e-commerce leaders
love their Yuma experience

“We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.”

Amy Kemp
Director, Omnichannel Customer Experience

“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that’s great!”

Martin Thiebaut
Founder & CMO

“It’s refreshing to have a partner that’s just really trying to make our experience with the product as successful as possible.”

Gabe Walker
CX Manager