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Chat AI

Add AI-powered instant support with just three lines of code

Paste one snippet into your store theme and Chat AI starts answering shoppers on every page, using the same Handbook as your support team.

Book a demoAll Chat AI use cases →

New chat on a product page

Shopper · Running shoes

Yuma is working

  1. Load widget from the snippet
  2. Answer from your Handbook
  3. Hand off with full context

Why chat projects stall before launch

Many chat tools promise a quick setup, then ask for custom code, a long integration and weeks of developer time. Small teams put it off, often right before a busy season when shoppers need answers most. Meanwhile the same questions about shipping, gift notes and returns keep landing in the inbox.

  • Developers are busy with the store itself
  • Heavy integrations take weeks to test
  • Peaks arrive before the project is done

How the install works

You paste one snippet into your store theme and the Chat AI widget loads on every page. Connect your store and your helpdesk, and Yuma answers from the same Handbook your support team already uses, so chat and email give the same answers. Match the widget to your colours and fonts, then turn it on for a share of traffic or a set of pages with Gradual Rollout. Most brands are live within a week.

Illustrative example

A crafts shop before the holiday rush

A small crafts retailer wants chat before the holidays but has no time for a big integration. The team pastes the snippet into its theme, and Yuma starts answering gift note and tracking questions from the Handbook, without a developer touching the store. When a shopper asks to combine items from separate orders into one parcel, the chat goes to an agent with the history attached.

Benefits

  • 01Speed

    Live without dev work

    Paste the snippet and the widget is on your site, with no integration project to run.

  • 02Deflection

    Answers from day one

    Common questions get a full answer from your Handbook as soon as the widget goes live.

  • 03Focus

    Your team on the exceptions

    Agents only see the chats that need a decision, with the conversation already there.

  • 04Consistency

    Same Handbook as support

    Chat follows the policies your team already uses on email, so nothing has to be written twice.

Step by step

  1. 01

    Paste the snippet

    Add the snippet to your store theme and the widget loads on every page.
  2. 02

    Connect store and helpdesk

    Link your store and helpdesk so Yuma can read orders and hand off chats.
  3. 03

    Match your theme

    Set colours, fonts, position, greeting and avatar so the widget looks native.
  4. 04

    Roll out gradually

    Turn chat on for a share of traffic or a set of pages, then raise it as results hold.
  5. 05

    Answer and hand off

    Yuma answers from your Handbook and sends the rest to your team with full context.

Want Yuma to automate this workflow for your team?

Talk with the team and see how the same playbook can be mapped to your support, sales, social, chat or voice stack.

Book a demo

30-day free trial · Live within a week

Three-line install FAQs

No. You paste the snippet into your store theme and the widget loads on every page. Recognising logged-in shoppers is an optional extra step for your backend.

Final step

Ready to automate your customer service?

Join 110+ ecommerce brands using Yuma AI to deliver faster, better support at a fraction of the cost.

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  • 30-day free trial
  • No engineering needed
  • Deploy across channels