Use Cases
Use Cases Article

Add AI-powered instant support with just three lines of code

Chat AI

Description

Many e-commerce tools promise quick setup, but often demand complex code and endless configuration. Setting up Yuma’s Chat AI couldn’t be easier, letting you add instant, AI-powered support with just three lines of code. You simply copy-paste a lightweight script into your website’s HTML, connect the system to your existing data sources (like product feeds or FAQs), and your chat widget is live. No advanced developer skills needed, no lengthy integration cycles. Once embedded, Chat AI taps into your brand’s knowledge base to instantly resolve common questions like shipping details, product specs, and return policies without tying up your support team. If an inquiry requires deeper insight, it seamlessly escalates the chat to a human agent, ensuring continuity. In short, it’s the easiest way to offer real-time, AI-driven assistance to your shoppers, supercharging their experience without overloading your dev resources.

User Example

A Minnesota-based crafts retailer struggled to keep up with chat demands during holiday peaks. Shoppers bombarded them about shipping dates, gift wrap options, and personalized messages. Their small dev team hesitated to install a complex chatbot solution, fearing weeks of integration just when they were busiest.

Then they discovered Chat AI by Yuma and decided to leverage AI-powered instant support with just three lines of code. Within an afternoon, they pasted a short script into their site, linked up their FAQs, and launched a fully functional AI chat. Customers with common questions, like how to attach a gift note or track an order, received immediate answers. More involved queries, such as combining multiple items into one shipment, got escalated to an agent with the chat history intact. The result? Shoppers felt heard, holiday orders ran smoothly, and the dev team barely lifted a finger to implement the upgrade.

Associated FEATURES
chat
Conversations
AI Agents
support
Setup

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Omnie & Yuma AI
Transforming E-Commerce Support
150K
Tickets processed in Dec 2024 alone
Yuma's AI is configured to detect sensitive tickets and escalate them to human agents, ensuring empathy and nuanced responses when it matters most.
Slashed 87% in overall response time
More efficient and automated
79%
Automated of all customer support tickets (and growing)
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Automation of a massive volume of customer support tickets
87.5%
Slashed in
First Response Time (FRT)
Clove achieved 68% automation, cut first response time from a day to 3 minutes, and gained a 3x ROI in just three months with Yuma AI.
Clove achieved 3x ROI and 68% automation
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Why e-commerce leaders
love their Yuma experience

“We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.”

Amy Kemp
Director, Omnichannel Customer Experience

“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that’s great!”

Martin Thiebaut
Founder & CMO

“It’s refreshing to have a partner that’s just really trying to make our experience with the product as successful as possible.”

Gabe Walker
CX Manager