Why comment sections need protecting
Ads and Reels attract more than shoppers. Bots post fake giveaways and phishing links, trolls start arguments, and an angry customer's complaint sits in public where every scroller reads it. A small team cannot watch every page and ad around the clock, and basic moderation tools can hide a comment but cannot answer one.
- Phishing links under ads put your followers at risk
- Negative threads grow while nobody is watching
- One off-brand reply can travel further than the post
How Yuma protects your comment sections
Social AI reads every comment on your Instagram and Facebook pages, posts, Reels and ads. Spam, phishing links and bot comments get hidden automatically. Duplicate promos and spoilers can be hidden too and logged for review. Negative or misleading comments get flagged right away, and you decide what gets hidden, escalated or answered with an approved reply.
Every public reply follows your guidelines and do-not-say lists, passes quality checks and stays inside the Hard Limits you set. Comments from creators and high-follower accounts are routed with extra care, and you can start on one page or campaign before you roll out.
| Comment | What Yuma sees | What it does | Your team sees it when |
|---|---|---|---|
| Fake giveaway link | Phishing | Hides it | Only in the log |
| Duplicate promo | Thread clutter | Hides it and logs it | You review the log |
| Misleading product claim | Negative, inaccurate | Flags it right away | Always |
| Creator complaint | High-follower account | Routes it with extra care | Always |
Fake giveaways under a launch ad
A fishing gear brand launches a new rod with an Instagram ad. Soon after, bot accounts post fake giveaway links and a customer complains that his last rod snapped. Yuma hides the giveaway links before followers click them, flags the complaint to the team with the post and the customer's profile attached, and keeps answering real product questions underneath.
Benefits
01Speed
Spam hidden on arrival
Spam and phishing links are hidden as they arrive, before your followers click them.
02Control
You set the rules
Negative comments get an approved reply or go to your team, exactly as your rules say.
03Focus
Your team on what matters
Sensitive threads and creator comments reach your team, while spam and clutter get cleared.
04Consistency
On-brand on every page
Every public reply follows the same guidelines, do-not-say lists and Handbook, on Instagram and Facebook alike.
Yuma
Step by step
- 01
Connect your pages
Connect your Instagram and Facebook pages, including the comments on your ads. - 02
Set your rules
Choose what gets hidden, flagged, escalated or answered, and add your guidelines and Hard Limits. - 03
Screen every comment
Yuma checks each comment for spam, phishing, negativity and sensitive topics as it arrives. - 04
Hide, flag or reply
It hides spam, flags sensitive threads for your team and replies only within your rules. - 05
Review and expand
Check the log in the Engagement View, then roll out to more pages and campaigns.
