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Yuma AI
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Yuma AI vs Gorgias AI

The Best Gorgias AI Alternative

Keep Gorgias as your helpdesk and let Yuma resolve the tickets. Real actions in Shopify, Recharge and Loop, billed only when a ticket is fully resolved.

Book a demoCalculate your savings
  • Pay only for resolved tickets
  • Works inside your helpdesk
  • 30-day free trial

Brands that run Yuma with Gorgias

At a glance

Yuma AI vs Gorgias AI at a glance

The differences that decide most evaluations.

See full details
MetricYuma AIGorgias AI
Works with your helpdeskYuma AIGorgias, Zendesk, Kustomer and moreGorgias AIOnly inside Gorgias helpdesk1
Billing unitYuma AIFully resolved ticket, $0.74 medianGorgias AIPer automated interaction, plus helpdesk plan1
Automation rateYuma AIUp to 89% (EvryJewels)Gorgias AIUp to 60% (vendor claim)2
Ecommerce platformsYuma AIShopify, WooCommerce, MagentoGorgias AIAI Agent supports Shopify only5
Time to go liveYuma AILive within a weekGorgias AINot public
VoiceYuma AIVoice AI agentGorgias AIVoice helpdesk; AI Agent on calls not listed2

Competitor details come from Gorgias AI's public materials as of October 2026. Sources are listed at the bottom of the page.

Why teams switch

Why ecommerce brands choose Yuma over Gorgias AI

What changes when the AI resolves the ticket, not just the first reply.

  1. 01AUTOMATION

    Real automation, published by named customers

    Gorgias says its AI Agent resolves up to 60% of conversations. Yuma's results are public and named: EvryJewels automates 89% of tickets across 150k+, Petlibro 79% and MFI Medical 64%, each in a published case study.

    • EvryJewels: 89%
    • Petlibro: 79%
    • MFI Medical: 64%
  2. 02FREEDOM

    Any helpdesk, no forced migration

    Gorgias AI Agent is sold on Gorgias helpdesk plans and runs inside Gorgias. Yuma installs inside the helpdesk you already use, Gorgias included, so your macros, views and routing rules stay exactly as they are.

    • Works inside Gorgias, Zendesk, Kustomer, Re:amaze and more
    • No ticket history to migrate
    • Your team keeps its workflow
    • Switch helpdesks later without losing Yuma
  3. 03ROI

    Results in your first week, guaranteed

    Yuma charges only for fully resolved tickets. The price per resolution depends on your volume, and the median across customers is $0.74, with no platform fee and no per-agent cost. A 100% ROI guarantee means you pay nothing if the savings don't outweigh the fee.

    • Time to go live: Within a week
    • ROI guarantee: 100%
    • Clove ROI in 3 months: 3x
  4. 04CHANNELS

    Every channel, every language, 24/7

    Yuma handles email, live chat, WhatsApp, Instagram, Facebook and product reviews from one agent, in the customer's own language. The Voice AI agent answers the phone line with the same guardrails, and Sales AI turns pre-purchase questions into orders.

    • Email, live chat and SMS
    • WhatsApp, Instagram and Facebook
    • Voice AI agent on your support line
    • Replies in any language
  5. 05SECURITY

    Enterprise-grade security, minimal data footprint

    Yuma is SOC 2 Type II certified, with a public Trust Center monitored in real time by Vanta. The agent works through your helpdesk's existing API, with no separate copies of your order, payment or product tables.

    • SOC 2 Type II certified
    • Public Trust Center
    • Minimal data scope

Proof

Results on real tickets, not industry averages

See all customer stories

ROI calculator

See exactly how much you save switching from Gorgias AI

Enter your Gorgias AI setup and ticket volume. See what you pay today, and what you'd pay with Yuma.

Estimated monthly savings

$861

$10,330 a year

Cost per resolution: Gorgias AI vs Yuma

Gorgias AI$0.90
Yuma (median)$0.74
Calculate your savings

Price per resolution depends on monthly volume. Yuma's figure is the median across customers. Yuma's side assumes 79% automation, based on named customer results. Human cost per ticket defaults to $2.50 (industry average $2.00 to $3.00).

Full comparison

Yuma AI vs Gorgias AI: full comparison

AI automation & performance

FeatureYuma AIGorgias AI
Verified automation rateYuma AIUp to 89% (EvryJewels)Gorgias AIUp to 60% (vendor claim)2
End-to-end ticket resolutionYuma AITakes the action and closes the ticketGorgias AIYes, billed per automated interaction1
WISMO end to endYuma AIReads tracking and resolvesGorgias AIOrder tracking from Shopify data2
Returns and exchangesYuma AIProcessed end to endGorgias AIReturn status and portal link (Loop)11
Subscription managementYuma AIRecharge, Skio and moreGorgias AIRecharge actions, single-subscription limits6
Safety Guard / hallucination preventionYuma AIChecks on every replyGorgias AIHandover when not confident3
Sandbox testing before go-liveYuma AITest on real tickets firstGorgias AIPlayground test conversations4

Helpdesk & platform flexibility

FeatureYuma AIGorgias AI
Works inside your existing helpdeskYuma AIYes, no switch neededGorgias AIOnly inside Gorgias helpdesk1
Requires migrationYuma AINeverGorgias AIYes, unless already on Gorgias1
Helpdesks supportedYuma AIGorgias, Zendesk, Kustomer, Salesforce, Re:amaze, GladlyGorgias AIGorgias only1
Non-Shopify platformsYuma AIWooCommerce, Magento and moreGorgias AIAI Agent supports Shopify only5

Pricing & ROI

FeatureYuma AIGorgias AI
Pay only for fully resolved ticketsYuma AI$0.74 median per resolved ticket*Gorgias AIPer automated interaction, plus helpdesk plan1
100% ROI guaranteeYuma AIIncludedGorgias AINot public
Published pricingYuma AIPer resolution, no platform feeGorgias AI$0.90 per automated interaction (annual)1
Free trial on real ticketsYuma AI30-day free pilotGorgias AI7-day free trial1
Time to go liveYuma AIWithin a weekGorgias AINot public

* Price per resolution depends on monthly volume.

Channels & coverage

FeatureYuma AIGorgias AI
EmailYuma AIYesGorgias AIYes4
Live chatYuma AIChat AIGorgias AIYes (chat in beta)4
Instagram and FacebookYuma AISocial AIGorgias AIInstagram DMs, Facebook Messenger4
WhatsAppYuma AIYesGorgias AIYes4
SMSYuma AIYesGorgias AIYes, with SMS add-on4
VoiceYuma AIVoice AI agentGorgias AIVoice helpdesk; AI Agent on calls not listed2
MultilingualYuma AIAny languageGorgias AI80+ languages3
AI sales conversionYuma AISales AIGorgias AIShopping Assistant, product recommendations7

Security & compliance

FeatureYuma AIGorgias AI
SOC 2 Type IIYuma AICertifiedGorgias AIYes, report on request8
Public Trust CenterYuma AILiveGorgias AIYes9

Sources

  1. Gorgias pricing page, checked 2026-10-12
  2. Gorgias official information page (llm-info), checked 2026-10-12
  3. Gorgias Help Center: AI Agent explained, checked 2026-10-12
  4. Gorgias Help Center: Set up and go live with AI Agent, checked 2026-10-12
  5. Gorgias Help Center: Compatibility of automation features with ecommerce store providers, checked 2026-10-12
  6. Gorgias Help Center: AI Agent Actions, manage Recharge subscriptions, checked 2026-10-12
  7. Gorgias AI Agent product page, checked 2026-10-12
  8. Gorgias security page, checked 2026-10-12
  9. Gorgias Trust Center, checked 2026-10-12
  10. Gorgias product update: Shopify Actions for AI Agent (Jul 2024), checked 2026-10-12
  11. Gorgias product update: AI Agent Actions for Recharge and Loop Returns (Jul 2024), checked 2026-10-12

Customers

Why ecommerce leaders switched to Yuma

  • Before Yuma, we were drowning in a sea of over 10,000 tickets, and our first response time was a staggering 1 week. Other AI solutions we tried were unreliable, hallucinating, and didn't align with our guidelines.
    Alejandro ReyesAlejandro ReyesCustomer Service Director, EvryJewels
    • 89%Automation
    • 63%Lower cost
    Read case study
  • We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.
    Amy KempAmy KempDirector of Omnichannel Customer Experience, Glossier
    • 87%Faster response
    • 16hSaved per ticket
    Read case study
  • We were blown away by Yuma’s product in contrast to our previous provider and we were promised a 1 or 2 days turn around for support. I was so amazed by the product and the team’s support that all my worries disappeared.
    Gabe WalkerGabe WalkerCustomer Service Manager, Clove
    • 70%Automation
    • 3xROI in 3 months
    Read case study

Demo

See how brands go from setup to automation

A return request, from the customer's email to the label in their inbox, inside your helpdesk.

Products

One agent platform, every channel

  • Support AI

    AI customer service agents that resolve WISMO, returns, exchanges, refunds and order changes end to end. Only the conversations that need human judgment are escalated, with full context.

    Learn more

  • Sales AI

    An AI shopping assistant for Shopify storefronts that answers product questions, recommends items and recovers abandoned carts.

    Learn more

  • Social AI

    Automated replies to comments, DMs and mentions across Instagram, Facebook, TikTok and more, 24/7.

    Learn more

  • Chat AI

    An AI-native live chat widget that installs in minutes on any storefront and resolves product, shipping and policy questions instantly.

    Learn more

  • Voice AI

    An AI voice agent that answers the support line 24/7 and takes real backend actions mid-call, with the same agent and guardrails as email and chat.

    Learn more

FAQ

Frequently asked questions

Why do ecommerce brands switch from Gorgias AI to Yuma AI?

Brands usually give four reasons. Yuma works inside Gorgias, Zendesk, Kustomer and other helpdesks, so there is no lock-in and you keep your stack. Every contract includes a dedicated account manager and support in a private Slack channel. Yuma handles complex workflows across your whole ecommerce stack. And you pay only for tickets that are fully resolved.

Is Yuma a replacement for my helpdesk?

No. Yuma is an add-on, not a helpdesk replacement. It installs as a lightweight app inside Gorgias (and Zendesk, Kustomer, Re:amaze and more), so your queues, macros, views and routing rules stay untouched. You keep Gorgias as your helpdesk and add Yuma's AI automation on top.

How does Gorgias AI pricing compare to Yuma?

Gorgias charges $0.90 per automated interaction on annual contracts ($1.00 monthly), on top of a Gorgias helpdesk plan. Yuma charges only for fully resolved tickets. The price per resolution depends on your volume, and the median across customers is $0.74. There's no platform fee and no per-agent cost, and a 100% ROI guarantee applies.

How long does it take to go live with Yuma?

Within a week. Yuma connects to your Gorgias instance, reuses your existing macros and knowledge base, and starts on a share of live tickets so you can check quality before scaling.

Will I lose my Gorgias conversation history?

No. Yuma operates inside your existing Gorgias instance. Conversation history, customer data and ticket records stay exactly where they are. Yuma reads and writes through the Gorgias API, so nothing is moved or duplicated.

What is Yuma's Safety Guard, and does Gorgias AI have an equivalent?

Safety Guard is Yuma's built-in hallucination prevention. It checks every AI response for accuracy, policy compliance and confidence. If confidence drops or a policy conflict is detected, the ticket goes to a human agent with full context. Gorgias AI Agent also hands a conversation over to a human when it isn't confident.

Can I switch from Gorgias AI to Yuma without changing my helpdesk?

Yes. Yuma runs inside Gorgias, so you can turn off Gorgias AI Agent and switch to Yuma without moving your tickets, macros or team workflows.

More comparisons

More comparisons

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Final step

Ready to automate your customer service?

Join hundreds of e-commerce brands using Yuma AI to deliver faster, better support at a fraction of the cost.

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