Description
Visitors often roam across multiple pages comparing products, reading FAQs, or checking your about section. If they can’t find what they need fast, they may abandon your site. Yuma’s Chat AI lets you add instant AI assistance to every page of your website, ensuring help is never more than a click away. By embedding a lightweight chat widget on each page, the AI can answer common questions like product details, return policies, or shipping times on the spot, without slowing your site down. It draws from your real-time data and knowledge base, so responses stay accurate and brand-aligned. If a query goes beyond the AI’s scope, it loops in a live agent without interrupting the conversation. This means users get immediate, context-aware support wherever they land on your site, boosting engagement, reducing bounce rates, and freeing your support team from repetitive queries.
User Example
A California-based clothing brand offers style coaching for shoppers looking to refresh their image. Although their site is well-organized, buyers still bounce between product pages, shipping info, and sizing guides. The brand’s standard chatbot only appeared on the homepage, leaving visitors elsewhere feeling lost if they had questions, and leading to extra support tickets and higher bounce rates.
Determined to keep visitors engaged, the brand implemented Yuma’s Chat AI, adding an instant assistant to every page of its website. Now, no matter which page a shopper visits, from product detail pages or a lifestyle blog post, the chat widget is readily available. The AI taps into up-to-date data to answer immediate questions on measurements, style suggestions, and shipping timelines. If a query requires deeper knowledge, the AI seamlessly hands off to a human rep with full context of the user’s journey. The result? Shoppers stay in the loop without having to navigate away for answers, and the brand sees more page-to-cart conversions with fewer frustrated exits.
Boost Your Customer Satisfaction & Revenue with Yuma AI
BOOK a Demo.webp)
Learn how Yuma drives revenue, satisfaction & savings for top brands
Why e-commerce leaders love their Yuma experience
“We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.”
“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that’s great!”
“It’s refreshing to have a partner that’s just really trying to make our experience with the product as successful as possible.”
Yuma.ai | Shaping the Future of AI-Driven Shopping Since 2022
