Why shoppers leave without asking
Questions come up wherever shoppers are: on a product page, in a size guide, halfway through a blog post. If help only lives on the homepage or behind a contact form, they leave to find the answer elsewhere, or send a ticket and wait. Either way the sale slows down and your queue grows.
- Product questions come up far from the contact page
- A contact form feels slower than leaving the site
- Every unanswered question becomes a ticket later
How Yuma covers every page
You install the Chat AI widget once and it shows up across your store, styled with your colours, fonts, greeting and avatar so it feels native. Shoppers ask where they are, and Yuma answers from your Handbook, your product data and their order when they are signed in. Gradual Rollout lets you start on a set of pages or a share of traffic, then widen it. Anything that needs a person goes to your helpdesk with the full chat attached.
| Page | What shoppers ask | What Yuma uses | Hands off when |
|---|---|---|---|
| Product page | Materials, fit, compatibility | Product details and size charts | The answer is not in your data |
| Collection page | Which item suits their need | Product details across the range | They want a custom order |
| Policy pages | Return windows, shipping costs | Your Handbook policies | The case needs an exception |
| Account and order pages | Where is my order | The order and live tracking | The parcel is lost |
A question from a blog post
A shopper reading a clothing brand's style guide asks whether the linen shirt in the photo comes in tall sizes. Yuma answers on the spot from the product details, shares the size chart and points her to the product page. She never has to leave the post to find the answer or open a contact form.
Benefits
01Speed
Help on every page
Shoppers get an answer within seconds, on whatever page they happen to be reading.
02Coverage
Answers where they shop
Shoppers get the answer in place instead of hunting through other pages or leaving.
03Focus
Your team on real requests
Routine page questions stay with Yuma, and agents get the requests that need them.
04Consistency
Native look, same answers
The widget matches your site and follows the same Handbook as email, SMS and voice.
Yuma
Step by step
- 01
Install the widget once
Add the snippet to your store theme and the widget is available across your site. - 02
Match your theme
Set colours, fonts, position, greeting and avatar so the widget feels like part of your store. - 03
Choose where it runs
Start on a set of pages or a share of traffic with Gradual Rollout, then widen it. - 04
Answer in place
Yuma answers product, shipping and policy questions from your Handbook and store data. - 05
Hand off the rest
Chats that need a person go to your helpdesk with every message attached.
