Kustomer | Integration with Yuma AI

Kustomer is an omnichannel CRM platform designed to manage and streamline customer interactions across various touch-points. Trusted by top brands such as Ring and Glovo, Kustomer offers a unified solution that enhances customer support through data-driven insights and comprehensive tools.
‍
Use Yuma AI with Kustomer to enable true AI automation for your customer service. The Integration enables Yuma to perform autonomous actions like searching for data, updating records, and more inside Kustomer to solve L2 and L3 tickets. While Kustomer provides the foundational CRM capabilities, let Yuma’s autonomous AI resolve your support tickets.

‍You can get started with Yuma AI anytime with our 30-day free trial. Cancel anytime without being charged.

‍

Key Features of Kustomer

Unified Customer View‍

Kustomer provides agents with a comprehensive view of each customer. This unified view includes conversations, tickets, orders, and customer information. With everything natively stored within Kustomer, agents can deliver faster and more personalized service.

Proactive Support‍

Kustomer uses data analytics to anticipate customer needs before they reach out. By delivering proactive assistance, businesses can reduce inbound support volume and improve customer satisfaction.

Timeline and CRM Integration‍

Kustomer combines CRM capabilities with a timeline view. Agents can access historical interactions, preferences, and order history, allowing for personalized service.

Omnichannel Messaging‍

Kustomer enables seamless communication across email, chat, social media, and SMS. Agents can respond to customers wherever they are, ensuring consistent experiences.

Data-Driven Insights‍

Kustomer’s analytics provide actionable insights into customer behavior and performance metrics. Businesses can make informed decisions based on real-time data.

‍

Why Kustomer?

Customer-Centric Approach

Kustomer focuses on the customer first. Instead of merely reacting to inquiries, they capture crucial data upfront. This proactive service addresses needs before they escalate into problems, resulting in happier customers and more efficient support.

Unified Platform

Growing businesses face overwhelming customer requests, staff shortages, and rising expectations. Many turn to a mix of tech solutions which increased overhead. Kustomer offer a comprehensive solution for customer service.

Starting at the Right Place

Traditional tools and help desks often start by asking for basic information, but Kustomer collects data at the time of order placement to expedite the process.

‍

Why use Yuma AI with Kustomer?

Yuma offers true AI automation for CX beyond basic AI chatbots. We're redefining what's possible with AI in customer support by focusing on task-oriented automation that's specifically designed for e-commerce businesses. Our technology is built to handle the complexities of your daily operations, offering a seamless one-click integration with Kustomer, Shopify and the entire ecosystem.

Achieve True Automation with External Actions

Yuma goes beyond basic AI bots and automated Q&A. We understand that many tickets require actual actions that are mostly performed by human agents, which is why we’ve built Yuma to be able to autonomously take action. Our Auto-Pilot Agent feature is capable of following your custom processes and performing tasks 100% autonomously such as: Managing orders, Managing subscriptions, Managing customer accounts, Troubleshooting, and a lot more.

Yuma AI is made for E-commerce

Yuma is built for e-commerce businesses and is trusted by a growing number of merchants worldwide, delivering significant ROI through reduced response times, increased customer satisfaction, and higher sales.

GPT-4o Power with Full Control

Yuma AI leverages the latest advancements in AI and machine learning to deliver a solution that's both personalized and scalable. By integrating with Kustomer, Yuma enables e-commerce businesses to automate a significant portion of all support tickets (up to 60% for top customers), from handling routine requests to executing complex tasks autonomously. This improves efficiency and allows your team to focus on high-value activities.

Detailed Automation Dashboard

Monitor your automation rate and identify optimization opportunities with an intuitive dashboard. Our customers often use the dashboard to share the impact with the whole company.

Unparalleled Support and Partner for Success

With Yuma, you have the flexibility to begin at your own pace by automating the most common requests first. Afterwards, you can monitor your progress and continue improving. We offer dedicated support throughout the implementation process and onwards. We understand that AI is new and we are ready to walk with you through out the whole journey.

‍

Native Features of Yuma

• Auto-Pilot Agents: Auto-Pilot agent or AP is the most advanced feature of Yuma. They can perform many tasks and close a ticket autonomously with 0% human intervention. APs have the capability to take auctions across platforms (Kustomer, Gorgias, Shopify, Zendesk, Recharge, Yotpo, Ship station, Shipbob, etc.) and services to execute tickets.
• Data Flow: Yuma AI comes with the ability to live-fetch product info, inventory, customer, order etc. data.
• Integrations: Designed with e-commerce in mind, Yuma integrates smoothly with services like Recharge, Loop Returns, Ship Station, and many more.
• Brand Voice: Each generated draft is written with your own style. Yuma allows you to tune in to your brand voice, offering on-brand responses that resonate with your customers, building loyalty and trust.
• Yuma Learns Fast: Yuma improves over time by learning from your answers while our US-based engineering team releases new improvements and features weekly for you to stay ahead.
• AI Summarization: Summarize a long ticket conversation with one click. This enables interruption free CX for customers even with several human agents rotating one ticket.

‍

Advanced Enterprise Features of Yuma

• Live Support from Yuma AI: Use a dedicated Slack channel where you’ll get live support from our team. Our strong support team is dedicated to getting you to success.
• Multilingual AI: Auto-translate messages and generate drafts in any required language, enabling your human agents to break the language barrier.
• Multiple Brands & Stores Support: Yuma natively handles multiple brands and stores within one platform to manage them all.
• Custom workflows: Do you have a huge ticket volume? We help with creating workflows that help automate your CX stack. Automate by leveraging AI-powered rules and smart templates.‍
• Custom Intents: Custom intents help you capture the uniqueness and edge cases of your business. Write custom intents in plain English to automate complex actions, tagging, and triage.

‍

Getting started is easy in a few steps

You can install Yuma AI with just one click and start using Yuma with a free trial. Don’t let customer service be a bottleneck for your growth. With Yuma AI, transform it into your competitive advantage. Install it today and take the first step towards a smarter, more responsive customer service experience.

1. Yuma is a one-click install app. Simply install the app to start automating
2. Once installed, Yuma will begin building your custom knowledge base in the background.
3. Depending on the size of your store and data, it should be synchronized in less than an hour. Then, you can start using Yuma.
4. If necessary, you can adjust your settings in your Yuma dashboard (accessible after installation).

Enjoy your free trial, and reach out to us for any assistance!

‍