Turn
into conversions, automatically
Respond instantly to comments, DMs, and tags across every channel, so you never miss another lead
Social AI Put your Social Media Interactions on Autopilot with AI Agents that Understand Context and Intent.
Never miss a comment, tag, or DM again
Turn FAQs into sales by answering instantly on social
Understand context, not just keywords, so every reply makes sense
Keep your brand voice consistent across every channel
Free your team from repetitive replies and busywork
Uncover trends and sentiment to guide your strategy
Start engaging, selling, and scaling on social
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Why e-commerce leaders love their Yuma experience
“We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.”
“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that’s great!”
“It’s refreshing to have a partner that’s just really trying to make our experience with the product as successful as possible.”
Learn how Yuma drives revenue, satisfaction & savings for top brands
Yuma.ai | Shaping the Future of AI-Driven Shopping Since 2022
Intelligent features to supercharge your social presence
From auto-replies to real-time insights, Yuma equips your team to manage socials at scale.
Comment Buddy
Never leave a follower hanging. Comment Buddy scans every public mention on your socials and fires back an instant, on-brand reply that answers questions, sparks conversation, or guides users to the next step, so appreciation and support land in seconds, not hours, wherever fans speak up.
Spam Shield
Crypto promos, phishing links, and bot chatter disappear before they spoil the vibe. Spam Shield inspects every comment for suspicious text or URLs and silently removes or hides offenders. Your feed stays focused on real customers while your team escapes endless manual cleanup.
Review Thanks
Celebrate every five-star shout-out automatically. Review Thanks spots new product reviews and sends a warm, customized note of gratitude that reflects your style and, when appropriate, hints at related items. Fans feel valued instantly, fostering loyalty and encouraging future feedback.
Brand Boost
Positive buzz deserves amplification. Brand Boost detects upbeat comments, quotes them into Stories or retweets, and adds a cheery response that keeps the momentum rolling. By spotlighting advocates in real time, you deepen community ties and broadcast authentic social proof to newcomers.
Post Cleaner
Offensive remarks, off-topic rants, or misleading claims can cloud your timeline. Post Cleaner sweeps them away the moment they appear, or holds them for review if nuance is required. Your pages stay welcoming and relevant while you preserve brand integrity without constant monitoring.
Smart Hide
For comments that aren’t outright spam but still detract-duplicate promos, vague negativity, or spoilers-Smart Hide tucks them out of public view while logging them for later review. Genuine users see a tidy thread; you stay informed and in control without needless confrontation.
Private Shift
Some queries need discretion. Private Shift posts a brief public reply inviting the user to DM, then continues the conversation in private with full context and live data. Customers share details securely, issues resolve faster, and your feed remains uncluttered and privacy-friendly.
Brand Voice
Map tone presets to channels: Playful on Twitter, formal in email, neutral in chat. Brand Voice fine‑tunes vocabulary, emoji use, and sentence length so each response feels naturally tailored to its medium yet unmistakably “you.”
Guidelines
Embed brand tone, legal phrases, and do‑not‑say lists directly into the AI’s reasoning. Guidelines ensure all responses stay on‑message and compliant, even as policies change, so your voice never slips, no matter how busy things get.
VIP Care
Enjoy dedicated, white-glove service from Yuma’s Success team through a private Slack channel or immediate call support. Whenever questions arise or you need custom solutions, your AI Agent jumps in, ensuring your operations run smoothly and effectively.
Safety Guard
Every AI comment undergoes multiple-layer checks to prevent hallucinations, policy violations, or tone drift. Safety Guard ensures your guidelines on accuracy, compliance, and style are enforced, so automated replies remain factual, respectful, and fully aligned with your business standards.
Hard Limits
Retain ultimate control by capping AI actions: set spend ceilings, block sensitive topics, or restrict discount values. Hard Limits act as unbreakable guardrails that the system respects at all times, safeguarding budget, compliance, and customer confidence as automation scales.
Social Insights
Turn raw social chatter into strategy. Insight Guide mines comments, DMs, and sentiment trends, then surfaces clear, data-driven recommendations (whether product tweaks, FAQ updates, or campaign ideas), so you can continuously refine operations with the unbiased voice of your audience.
Automation Health
Monitor automation rate, confidence scores, and error rates as automations roll out. Auto Health flags dips early, so you can retrain models, tweak triggers, or tighten limits before customers ever notice a wobble in quality.
Social Metrics
One dashboard, all the numbers that matter: response speed, engagement lift, sentiment balance, and revenue from AI-assisted threads. Social Metrics tracks performance over time, highlights wins, and flags drop-offs.
One-Click Setup
Go live in minutes with a lightweight snippet, no complex configs. One-Click Setup auto-connects to your social accounts, pulls brand rules, and starts replying instantly. Fine-tune later with advanced options or custom prompts when you’re ready to deepen personalization.
Emoji Manager
Decide if, when, and how emojis appear in replies. Emoji Tuner aligns visual tone with brand guidelines whether you love️ a playful vibe or prefer text only professionalism, ensuring every response feels consistent across cultures, products, and audience segments.
Social Ranker
Treat every follower appropriately. Social Ranker detects an account’s follower count or influence tier and tailors engagement levels, offering VIP perks to power users and concise help to casual browsers. You allocate attention smartly, maximizing impact without overspending resources.
Gradual Rollout
Test, learn, and scale at your pace. Gradual Rollout lets you restrict Social AI to certain networks, devices, regions, or follower segments, dialing up exposure only when metrics look strong. You minimize risk, gather clear insights, and launch full coverage with confidence.