The Best Siena Alternative

“After testing various AI CX automation tools and spending over $20,000, Yuma has emerged as the superior choice. Its ability to accurately handle customer inquiries has allowed us to discontinue using several solutions like Gorgias Automate in favor of Yuma, enhancing our customer interaction quality.”

“Yuma has enabled us to offer customers an instant response. Customers receive replies in less than 2 minutes. This has had a direct impact on our first response time. A good first response time always corresponds to an improvement in customer satisfaction. Our customer satisfaction has improved by 0.7 points in a short time.”

“I have tested several AI solutions but Yuma beats them all in accuracy and capabilities. I love how much control the AutoPilot feature allows you when building automations.”

“Going into this holiday season versus last year’s, I had the peace of mind knowing that no matter what, the inbox was going to be fine. Because our humans weren’t going to get overloaded, I was able to give them time off too. I was comfortable with the level of coverage that we had from Yuma.”

“At FINN, we play to win, we usually do that with the leanest SaaS tech stack, as we believe that winners build their tooling to fit their customer needs. For us to add a new provider to our tooling stack is a rarity, and Yuma has earned that right.”

“Before Yuma, we were drowning in a sea of over 10,000 tickets, and our first response time was a staggering 1 week. Other AI solutions we tried were unreliable, hallucinating, and didn’t align with our guidelines.”

“We were one of the first customers of our previous partner. We learned what we needed out of an AI partner and that is really why we are now with Yuma.”

“We chose Yuma AI because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Yuma helps our customers on Trustpilot and gets great feedback for super customer service.”

“After testing various AI CX automation tools and spending over $20,000, Yuma has emerged as the superior choice. Its ability to accurately handle customer inquiries has allowed us to discontinue using several solutions like Gorgias Automate in favor of Yuma, enhancing our customer interaction quality.”

“Yuma has enabled us to offer customers an instant response. Customers receive replies in less than 2 minutes. This has had a direct impact on our first response time. A good first response time always corresponds to an improvement in customer satisfaction. Our customer satisfaction has improved by 0.7 points in a short time.”

“I have tested several AI solutions but Yuma beats them all in accuracy and capabilities. I love how much control the AutoPilot feature allows you when building automations.”

“Going into this holiday season versus last year’s, I had the peace of mind knowing that no matter what, the inbox was going to be fine. Because our humans weren’t going to get overloaded, I was able to give them time off too. I was comfortable with the level of coverage that we had from Yuma.”

“At FINN, we play to win, we usually do that with the leanest SaaS tech stack, as we believe that winners build their tooling to fit their customer needs. For us to add a new provider to our tooling stack is a rarity, and Yuma has earned that right.”

“Before Yuma, we were drowning in a sea of over 10,000 tickets, and our first response time was a staggering 1 week. Other AI solutions we tried were unreliable, hallucinating, and didn’t align with our guidelines.”

“We were one of the first customers of our previous partner. We learned what we needed out of an AI partner and that is really why we are now with Yuma.”

“We chose Yuma AI because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Yuma helps our customers on Trustpilot and gets great feedback for super customer service.”