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Yuma AI
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Yuma AI vs Tidio

The Best Tidio Alternative

Tidio is a customer service platform with live chat, a shared inbox and Lyro, its AI agent. Yuma automates up to 89% of tickets inside the helpdesk you already use, and you pay only for tickets it fully resolves.

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  • Pay only for resolved tickets
  • Works inside your helpdesk
  • 30-day free trial

Brands that chose Yuma

At a glance

Yuma AI vs Tidio at a glance

The differences that decide most evaluations.

See full details
MetricYuma AITidio
Automation rateYuma AIUp to 89% (EvryJewels)Tidio75% average (vendor claim)2
Pricing modelYuma AI$0.74 median per resolved ticketTidioLyro from $32.50/mo for 50 conversations1
Helpdesk lock-inYuma AINone, works inside your helpdeskTidioTidio inbox; Lyro Connect on Plus, Premium2
Time to go liveYuma AIWithin a weekTidio"Setup takes minutes" (vendor claim)3
ChannelsYuma AIEmail, chat, WhatsApp, social, voiceTidioChat, email, Messenger, Instagram, WhatsApp3
Ecommerce actionsYuma AIRefunds, order edits, returns, subscriptionsTidioOrder status, address change, start a return3
Safety GuardYuma AISafety GuardTidioAnswers only from your content2
LanguagesYuma AIAny languageTidio12 languages3

Competitor details come from Tidio's public materials as of October 2026. Sources are listed at the bottom of the page.

Why teams switch

Why ecommerce brands choose Yuma over Tidio

What changes when the AI resolves the ticket, not just the first reply.

  1. 01AUTOMATION

    Up to 89% automation, proven by named brands

    Tidio says its customers average a 75% resolution rate with Lyro and guarantees 50% on its Premium plan. Yuma publishes named results: EvryJewels resolves up to 89% of tickets end to end, Petlibro 79% and Javvy Coffee 70%, with response times cut from 24 hours to 12 minutes.

    • EvryJewels automation: 89%
    • Petlibro automation: 79%
    • Javvy Coffee response time: 12 min
  2. 02FREEDOM

    Any helpdesk, not a single inbox

    Keep every macro, queue and report you've set up in Gorgias, Zendesk, Kustomer, Salesforce, Re:amaze or Gladly. Yuma installs inside your existing stack, with no re-training and no re-platforming. Tidio's AI runs in the Tidio inbox; connecting Lyro to another helpdesk uses Lyro Connect, listed for Plus and Premium plans.

    • Works inside Gorgias, Zendesk and Kustomer
    • Salesforce, Re:amaze, Gladly and more
    • No helpdesk migration
    • Macros and routing stay untouched
  3. 03PRICING

    Pay per resolution, not per conversation

    Tidio prices Lyro by conversation, from $32.50 a month for 50 Lyro conversations, and lists pay-per-resolution billing only on Premium. Yuma charges only for fully resolved tickets. The price depends on your volume, the median is $0.74, and there's no platform fee or per-agent cost. A 100% ROI guarantee backs it.

    • Median per resolved ticket: $0.74
    • ROI guarantee: 100%
    • Free pilot on real tickets: 30 days
  4. 04CHANNELS

    Every channel, every language, 24/7

    Yuma handles email, live chat, WhatsApp, Instagram, Facebook, voice and product-review threads from the same agent. Automatic translation means a single knowledge base covers every market. Tidio lists live chat, email, Messenger, Instagram and WhatsApp for Lyro; voice and SMS are not on that list.

    • Email and live chat
    • WhatsApp, Instagram and Facebook
    • Voice AI agent
    • Product reviews, in any language
  5. 05SECURITY

    Enterprise-grade security and compliance

    Yuma is SOC 2 Type II certified and publishes a live Trust Center. Data stays inside your helpdesk, with no extra Shopify scopes required. Tidio also reports a completed 2026 SOC 2 Type II audit on its Trust Center.

    • SOC 2 Type II certified
    • Public Trust Center
    • Data stays in your helpdesk
    • No extra Shopify scopes
  6. 06ECOMMERCE

    Ecommerce AI, not a chat-first bot

    Yuma has been built for ecommerce support since 2022. It reads intent, cites evidence and triggers real storefront actions: refunds, partial refunds, order edits and subscription pauses through Recharge, Skio and Loop. Tidio lists Lyro Smart Actions for order status, shipping address changes and starting a return.

    • Refunds and partial refunds
    • Order edits
    • Subscription pauses with Recharge, Skio, Loop
    • Shopify, WooCommerce and Magento

Proof

Results on real tickets, not industry averages

See all customer stories

Full comparison

Yuma AI vs Tidio: full comparison

AI automation & performance

FeatureYuma AITidio
Verified automation rateYuma AIUp to 89% (EvryJewels)Tidio75% average resolution (vendor claim)2
End-to-end ticket resolutionYuma AITakes the action and closes the ticketTidioYes, via Lyro Smart Actions3
WISMO end to endYuma AIReads tracking and resolvesTidioShopify order status in chat7
Returns and exchangesYuma AIProcessed end to endTidioStarts a return; exchanges not public3
Subscription managementYuma AIRecharge, Skio and moreTidioNot public
Safety Guard / hallucination preventionYuma AIChecks on every replyTidioAnswers only from your content2
Sandbox testing before go-liveYuma AITest on real tickets firstTidioBuilt-in testing environment3

Helpdesk & platform flexibility

FeatureYuma AITidio
Works inside your existing helpdeskYuma AIYes, no switch neededTidioVia Lyro Connect (Plus, Premium)2
Requires migrationYuma AINeverTidioTidio inbox unless Lyro Connect2
Helpdesks supportedYuma AIGorgias, Zendesk, Kustomer, Salesforce, Re:amaze, GladlyTidioTidio; Zendesk, Salesforce, Intercom via Lyro4
Non-Shopify platformsYuma AIWooCommerce, Magento and moreTidioWooCommerce, BigCommerce, Wix3

Pricing & ROI

FeatureYuma AITidio
Pay only for fully resolved ticketsYuma AI$0.74 median per resolved ticket*TidioPer conversation; per resolution on Premium1
100% ROI guaranteeYuma AIIncludedTidioNot public
Published pricingYuma AIPer resolution, no platform feeTidioYes1
Free trial on real ticketsYuma AI30-day free pilotTidio7-day trial, 50 free Lyro conversations1
Time to go liveYuma AIWithin a weekTidio"Setup takes minutes" (vendor claim)3

* Price per resolution depends on monthly volume.

Channels & coverage

FeatureYuma AITidio
EmailYuma AIYesTidioYes3
Live chatYuma AIChat AITidioYes3
Instagram and FacebookYuma AISocial AITidioInstagram and Messenger3
WhatsAppYuma AIYesTidioYes3
SMSYuma AIYesTidioNot public
VoiceYuma AIVoice AI agentTidioNot public
MultilingualYuma AIAny languageTidio12 languages (Tidio summary page)3
AI sales conversionYuma AISales AITidioLyro product recommendations2

Security & compliance

FeatureYuma AITidio
SOC 2 Type IIYuma AICertifiedTidioYes, 2026 audit5
Public Trust CenterYuma AILiveTidioYes5

Sources

  1. Tidio pricing page, checked 2026-10-12
  2. Tidio Lyro AI Agent page, checked 2026-10-12
  3. Tidio LLM info page (company and product summary), checked 2026-10-12
  4. Tidio Lyro build and integrate page, checked 2026-10-12
  5. Tidio Trust Center, checked 2026-10-12
  6. Tidio security page, checked 2026-10-12
  7. Tidio integration: Get order status from Shopify, checked 2026-10-12
  8. Yuma About page timeline (Yuma launched Q4 2022), checked 2026-10-12

Customers

Why ecommerce leaders switched to Yuma

  • Before Yuma, we were drowning in a sea of over 10,000 tickets, and our first response time was a staggering 1 week. Other AI solutions we tried were unreliable, hallucinating, and didn't align with our guidelines.
    Alejandro ReyesAlejandro ReyesCustomer Service Director, EvryJewels
    • 89%Automation
    • 63%Lower cost
    Read case study
  • We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.
    Amy KempAmy KempDirector of Omnichannel Customer Experience, Glossier
    • 87%Faster response
    • 16hSaved per ticket
    Read case study
  • We were blown away by Yuma’s product in contrast to our previous provider and we were promised a 1 or 2 days turn around for support. I was so amazed by the product and the team’s support that all my worries disappeared.
    Gabe WalkerGabe WalkerCustomer Service Manager, Clove
    • 70%Automation
    • 3xROI in 3 months
    Read case study

Demo

See how brands go from setup to automation

A return request, from the customer's email to the label in their inbox, inside your helpdesk.

Products

One agent platform, every channel

  • Support AI

    AI customer service agents that resolve WISMO, returns, exchanges, refunds and order changes end to end. Only the conversations that need human judgment are escalated, with full context.

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  • Sales AI

    An AI shopping assistant for Shopify storefronts that answers product questions, recommends items and recovers abandoned carts.

    Learn more

  • Social AI

    Automated replies to comments, DMs and mentions across Instagram, Facebook, TikTok and more, 24/7.

    Learn more

  • Chat AI

    An AI-native live chat widget that installs in minutes on any storefront and resolves product, shipping and policy questions instantly.

    Learn more

  • Voice AI

    An AI voice agent that answers the support line 24/7 and takes real backend actions mid-call, with the same agent and guardrails as email and chat.

    Learn more

FAQ

Frequently asked questions

Why do ecommerce brands switch from Tidio to Yuma AI?

Brands usually want three things. Yuma works inside the helpdesk they already use instead of a separate inbox, it runs deeper order actions like refunds, order edits and subscription changes, and it charges only for fully resolved tickets. EvryJewels resolves up to 89% of tickets end to end with Yuma.

Is Yuma a replacement for my helpdesk?

No. It works with the one you already use: Gorgias, Zendesk, Kustomer, Salesforce, Re:amaze, Gladly and more.

How does Tidio's pricing compare to Yuma?

Tidio publishes its pricing. With annual billing shown on its pricing page, the Lyro AI Agent starts at $32.50 a month for 50 Lyro conversations, Starter is $24.17 a month and Growth starts at $49.17 a month; Plus starts at $300 a month plus usage, and Premium, which includes pay-per-resolution billing, is priced on request. Yuma charges only for fully resolved tickets. The price per resolution depends on your volume, and the median across customers is $0.74. There's no platform fee and no per-agent cost, and a 100% ROI guarantee means you pay nothing if the savings don't outweigh the fee.

How long does it take to go live with Yuma?

Most brands go live within a week. Yuma connects to your helpdesk, re-uses your existing macros and knowledge base, and you can check its answers in Sandbox before it replies to customers.

What if we're not on Shopify?

Yuma works wherever your helpdesk exposes order data: BigCommerce, Magento, WooCommerce, custom back-ends.

How do agents override AI replies?

Agents can edit or send drafts straight from the helpdesk; Yuma learns from corrections.

What is Yuma's Safety Guard, and does Tidio have an equivalent?

Safety Guard is Yuma's built-in hallucination prevention. It checks every AI response for accuracy, policy compliance and confidence, and routes the ticket to a human agent with full context when something is off. Tidio says Lyro answers only from the content you provide, shows the source of each answer and hands off to a human when unsure.

Can I switch from Tidio to Yuma without changing my helpdesk?

Yes. If you already run Gorgias, Zendesk, Kustomer or another supported helpdesk, Yuma installs inside it and nothing moves. If your team works in the Tidio inbox today, we'll help you pick a helpdesk Yuma supports. You can start with a 30-day free pilot on real tickets.

More comparisons

More comparisons

All comparisons

Final step

Ready to automate your customer service?

Join hundreds of e-commerce brands using Yuma AI to deliver faster, better support at a fraction of the cost.

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