Boost revenue BoostRevenuewith personalized customer interactions

Yuma helps you guide shoppers, recommend products, close sales, an recover abandoned carts, automatically.

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Sales AI adapts your e-commerce store in real time, delivering hyper-personalized interventions to boost conversions.

Recommend the right product, in the right moment, automatically

Turn abandoned carts into recovered sales with smart follow-ups

Guide shoppers through purchase decisions with discrete nudges

Boost AOV with subtle upsells, offers, and product info

Understand shopper’s intent through their browsing behavior

Track what converts best, and where you’re leaving money on the table

AI-powered solutions for every e-commerce challenge

From boosting average order value to handling order inquiries, Yuma’s AI Agents solve your toughest shopping challenges effortlessly.

Intelligent features to convert conversations and boost sales

From tailored recommendations to smart follow-ups, Yuma helps you sell more without sounding like a bot.

Interventions

Smart Recommendations

Analyze each visitor’s browsing to suggest items that match their style, color preferences, or past interests, right when they’re most engaged. By tailoring product picks to real-time behavior, Yuma’s AI nudges shoppers toward a more personalized, higher-value cart.

Social Proof Lift

Harness the impact of user feedback by weaving real customer reviews into your pages. Yuma’s AI scans fresh testimonials and inserts the best quotes where they matter most.

Adaptive UI

Automatically customize your site’s layout, visuals, and product listings in real time based on each visitor’s behavior. With Yuma’s AI, color schemes or entire sections adjust instantly.

Segment Builder

Observe how shoppers browse, click, and linger, then automatically group them into targeted lists for promotions. With Yuma’s AI, you can reach the right audience at the right time, whether it’s highlighting new arrivals or sending exclusive offers that resonate.

Cart Saver

Don’t let abandoned carts slip away. When shoppers leave items behind, Yuma’s AI nudges them to return, sending timely messages or notifications. This well-timed reminder increases conversions, turning near-misses into completed checkouts and happier customers.

Affinity Nudges

Send quick pop-ups or gentle messages that guide shoppers toward product details, recommendations, or limited-time deals. Yuma’s AI tracks their current journey, ensuring these prompts appear naturally, raising interest without feeling pushy or intrusive.

Next-Best Buy

Provide instant, data-driven product recommendations that reflect a shopper’s cart, history, or preferences. Yuma’s AI personalizes each suggestion, delivering relevant add-ons or complementary items that spark discovery and increase basket size.

Custom Coupon Generator

At precisely the right moment, Yuma’s AI generates a personalized discount code to spark a sale or boost order value. By monitoring user actions, it pinpoints when a small incentive (like free shipping or a percentage off) can tip a browser into a buyer.

Friendly Quote

A friendly face or mascot sharing tips, quotes, or personal insights about the product a shopper views. Yuma’s AI triggers these nudges to add warmth, build trust, and highlight the unique vision behind your brand, making each browsing experience more personal.

Safety & AcCuracy

Safety Guard

Safety Guard runs every Sales AI intervention through multilayer validation before it goes live. Product picks, nudges, and UI tweaks are checked for accuracy, brand voice, legal wording, and rule limits. Anything off-spec is paused and logged, so automation stays compliant and reputation-safe.

VIP Care

Enjoy dedicated, white-glove service from Yuma’s Success team through a private Slack channel or immediate call support. Whenever questions arise or you need custom solutions, our experts jump in, ensuring your Sales AI operations run smoothly and effectively.

Hard Limits

Define inviolable ceilings on discounts, coupon values, or loyalty points. The AI enforces these caps in real time, preventing budget surprises or fraudulent exploitation while still granting agents flexibility within safe boundaries.

Memory Log

Access a full history of how Yuma’s AI prompted visitors, the outcomes of those interactions, and key performance metrics. This transparency lets you see exactly which nudges succeeded, which messages need tweaking, and how to refine your AI strategy over time.

Analytics

Behavior Insights

Observe how shoppers navigate your site, which items they pause on, and how long they spend reading details. With these patterns, Yuma’s AI infers intent and engages at key moments, offering the right product, prompt, or discount to move them toward checkout.

Advanced Metrics

Track and compare vital stats over time, like conversion rates, revenue per session, average order value, and cart abandonment rate. Sales AI compiles these numbers in one place, so you can measure impact, identify trends, and guide your next optimization moves.

Configuration

One-Click Setup

Simplify your AI launch with a lightweight JavaScript snippet. No heavy configuration or technical fuss required: Yuma’s Sales AI goes live quickly and can be customized later with brand instructions or advanced settings, making it both plug-and-play and flexible.

A/B Testing

Implement your AI-driven interventions in a split test, comparing results against a control group without Sales AI. Gain transparent proof of how many extra sales or improved metrics your automation generates, removing guesswork and validating ROI.

Custom Attributes

Sync unique shopper attributes (like preferred color or style) across your marketing stack. By pushing these details into external tools, Yuma’s AI empowers you to create more precise segments and personal campaigns, and to boost engagement and conversion rates.

Gradual Rollout

Turn new automations on slowly, by channel, region, device, or traffic slice. Measure impact, tweak flows, and expand only when metrics look strong. This phased approach minimizes risk, builds trust with your team, and demonstrates value before scaling to 100 percent.

Omni-Integrations

Seamlessly integrate your product listings, customer reviews, and marketing CRM data. Yuma’s Sales AI gains a complete picture of each shopper and item, empowering it to make smarter recommendations, highlight relevant reviews, and orchestrate the perfect moment to pitch.

Unlock the power of hyper-personnalized upsell with Yuma

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Yuma vs competitors: Why we lead in AI sales

See how Yuma outperforms other solutions in behavior analysis, product recommendations, and upsell.

Real-time, advanced
behavior analysis
AI-Powered product recommendations
Auto-adapt website for each shopper
Multilayered safety
& AI accuracy
Premium access,
white-glove support

Why e-commerce leaders
love their Yuma experience

“We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.”

Amy Kemp
Director, Omnichannel Customer Experience

“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that’s great!”

Martin Thiebaut
Founder & CMO

“It’s refreshing to have a partner that’s just really trying to make our experience with the product as successful as possible.”

Gabe Walker
CX Manager

Learn how Yuma drives revenue, satisfaction & savings for top brands

Omnie’s partnership with Yuma has boosted automation, cut response times, improved customer satisfaction, and enabled 24/7 multilingual support.
Omnie & Yuma AI
Transforming E-Commerce Support
150K
Tickets processed in Dec 2024 alone
Yuma's AI is configured to detect sensitive tickets and escalate them to human agents, ensuring empathy and nuanced responses when it matters most.
Slashed 87% in overall response time
More efficient and automated
79%
Automated of all customer support tickets (and growing)
70%
Automation of a massive volume of customer support tickets
87.5%
Slashed in
First Response Time (FRT)
Clove achieved 68% automation, cut first response time from a day to 3 minutes, and gained a 3x ROI in just three months with Yuma AI.
Clove achieved 3x ROI and 68% automation
They cut costs by 25% in 3 months