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Yuma’s Origin Story

In November 2022, just days before ChatGPT’s debut, our founder Guillaume launched the first AI support app on the Gorgias Store. The idea was simple: To use generative AI to handle e-commerce support with real accuracy.

Dozens of merchants reached out overnight to test the prototype. The feedback was incredible: merchants loved the product. Generative AI was going to change customer support. And so, Yuma was born.

A few months later, we joined Y Combinator, the world’s top startup accelerator, where we refined our vision and strategy. Backed by world-class investors, Yuma set out to transform e-commerce through intelligent, automated, supportive AI interactions.

What is Yuma?

Yuma is the most advanced AI platform built for e-commerce. Our agentic AI products help merchants automate customer interactions across every stage of the customer journey.

Whether it’s answering support tickets, recovering abandoned carts, or offering personalized product recommendations, Yuma’s AI Agents work 24/7 to deliver results:

Happier customers, higher revenue, and lower costs.

Why Yuma?

The e-commerce landscape is more competitive than ever, and customers expect instant, personalized, and seamless experiences. Yuma was built to help brands meet those expectations, not just today, but to future proof their support as the e-commerce landscape continues to evolve.

With Yuma, brands can unlock new revenue through intelligent, AI-powered engagement.