Compare Yuma
Yuma AI vs Ada

Yuma AI vs Ada

The ecommerce-ready Ada alternative that automates up to 80% of CX

TL;DR — Why fast-growing merchants pick Yuma over Ada

  • Proven 89% full automation across live brands like EvryJewels.
  • Minutes to install. Yuma works inside Gorgias, Zendesk, Kustomer, and more; most customers see automation coverage in a few days.
  • Built for ecommerce. Yuma ships ready for refunds, exchanges, subscriptions, and review replies, while Ada positions itself as an industry-agnostic AI service platform.
  • Yuma’s Sales AI upsells, boosting revenue and AOV; Ada focuses on service, not incremental revenue.

Put every routine order question on autopilot without rebuilding your tech stack. Yuma drops into the help-desk you already use and starts closing tickets in days.

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Quick glance comparison

Metric Yuma AI Ada
Sustained automation 80–90 % Caps out at 70 %
Time to first impact Considerable results in days Takes weeks to set up and see results
Industry focus Ecommerce focused Industry agnostic
Channels Email, chat, WhatsApp, Instagram, Facebook, product reviews Chat, email, SMS, social DMs, WhatsApp, voice
Language support Any language with auto-translate 50+ languages
Security SOC 2 Type II + public Trust Center SOC 2 Type II + Trust Center

1. Built for ecommerce automation

Yuma’s codebase is build with ecommerce in mind and hence serves merchants processes with superior ease and precision; setup is super fast. Ada’s reasoning engine and generative actions are flexible for any vertical, but ecommerce specific flows still need extra build-out.

2. Go live in days instead of weeks

Clove hit 70% automation within three months; many merchants see a 20% automation in the first few days thanks to Yuma’s simple setup process. Ada’s own guides emphasize crafting playbooks and voice flows, which lengthen the setup time.

3. Automation depth that protects margin

Yuma auto-issues refunds, edits orders, and even answers product-review threads without human touch. Ada can refund and cancel subscriptions, but multi-step commerce journeys often require additional logic.

4. Revenue boost for e-commerce growth

While decagon highlights CSAT and deflection, Yuma’s Sales AI widget turns product pages into smart FAQs that help shoppers answer critical pre-purchase questions with zero sales touch.

5. Serve shoppers everywhere: all channels, all languages, 24/7

Yuma unifies email, live chat, WhatsApp, Instagram, Facebook, and product-review threads in any language from a single agent. Ada adds voice and SMS, yet review sites remain outside their coverage.

Proof that matters

Brand Result with Yuma
Clove 70% full automation of CX in 3 months
Glossier 87% slashed from response time
EvryJewels 89% full automation of CX, cut 63% cost per ticket
Petlibro 79% full automation of CX, cut 20% CX cost

G2 high performer • SOC 2 type II • Trusted by 100-plus fast-growth merchants

FAQ

Does Yuma replace my help-desk?

No. It works with the one you already use: Gorgias, Zendesk, Kustomer, and more.

How fast can I test?

Install takes 5 minutes; you’ll see automation coverage within the first 24 hours.

What if we’re not on Shopify?

Yuma works wherever your help-desk exposes order data: BigCommerce, Magento, WooCommerce, custom back-ends.

How do agents override replies?

Agents can edit or send drafts straight from the help-desk; Yuma learns from corrections.

Ready to watch tickets close themselves?

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AI-powered solutions for every e-commerce challenge

From boosting average order value to handling order inquiries, Yuma’s AI Agents solve your toughest shopping challenges effortlessly.

Learn how Yuma drives revenue, satisfaction & savings for top brands

Omnie’s partnership with Yuma has boosted automation, cut response times, improved customer satisfaction, and enabled 24/7 multilingual support.
Omnie & Yuma AI
Transforming E-Commerce Support
150K
Tickets processed in Dec 2024 alone
Yuma's AI is configured to detect sensitive tickets and escalate them to human agents, ensuring empathy and nuanced responses when it matters most.
Slashed 87% in overall response time
More efficient and automated
79%
Automated of all customer support tickets (and growing)
70%
Automation of a massive volume of customer support tickets
87.5%
Slashed in
First Response Time (FRT)
Clove achieved 68% automation, cut first response time from a day to 3 minutes, and gained a 3x ROI in just three months with Yuma AI.
Clove achieved 3x ROI and 68% automation
They cut costs by 25% in 3 months

Why e-commerce leaders
love their Yuma experience

“We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.”

Amy Kemp
Director, Omnichannel Customer Experience

“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that’s great!”

Martin Thiebaut
Founder & CMO

“It’s refreshing to have a partner that’s just really trying to make our experience with the product as successful as possible.”

Gabe Walker
CX Manager