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Sales AI

Boost average order value (AOV) across all shoppers

Increasing the average order value is a top priority for many e-commerce brands, yet it can be challenging to do so without feeling pushy.

May 30, 2025
Boost average order value (AOV) across all shoppers

Description

Increasing the average order value is a top priority for many e-commerce brands, yet it can be challenging to do so without feeling pushy. Yuma’s Sales AI makes it easy to encourage larger purchases across your entire customer base. By analyzing each visitor’s real-time behavior—what items they explore, how long they view product details, and whether they compare multiple options—Sales AI automatically identifies ideal opportunities for cross-sells, upsells, or bundle offers. It suggests relevant add-ons at precisely the right moment, so shoppers feel guided rather than pressured. The result? A meaningful lift in average order value that doesn’t compromise the customer experience. Since Yuma’s Sales AI continuously adapts to fresh insights, your strategies improve over time, ensuring that you’re always capitalizing on each shopper’s true interests. Watch every interaction evolve into a bigger win for both you and your customers.

User Example

A Texas-based online retailer sells stylish tech accessories ranging from phone cases to laptop sleeves. While many shoppers arrive eager to buy a specific product, they rarely add anything else to their carts. The retailer sees few multi-item orders and struggles to raise the average spend per customer. With Yuma’s Sales AI, the retailer can boost the average order value (AOV) across all shoppers. Instead of relying on outdated data or guesswork, the system watches live browsing habits, such as which items get compared or which product details receive extra attention. Whenever it detects a chance to suggest complementary accessories or premium upgrades, Sales AI delivers these prompts dynamically. Shoppers feel guided toward relevant bundles or special deals rather than bombarded by random offers. As a result, more customers add extra items to their carts, and the boutique sees its average order value climb steadily. With Sales AI working behind the scenes, maximizing AOV is effortless.

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Frequently Asked Questions

What languages do Yuma AI support?

Yuma supports 180+ languages. It auto-detects each customer's language and responds in that language, including regional dialects and right-to-left scripts. Your brand voice and policies stay consistent regardless of the language. So a French customer gets the same quality and accuracy as an English one. This means you can support international customers without hiring multilingual agents, which is especially useful during seasonal spikes when finding language-specific temporary coverage is nearly impossible.

What does the Sales AI widget actually do during a customer session?

Sales AI is a live chat widget on your storefront that answers pre-purchase questions in real time — sizing, compatibility, availability, shipping estimates, ingredient details. It pulls answers from your product catalog and knowledge base using semantic search, so responses are accurate and specific. It can also recommend products, surface promotions, and qualify purchase intent to help convert browsers into buyers.

Does Sales AI require a lot of setup and configuration?

None at all. You add a small snippet to your store and Sales AI is live. There's no training step, no FAQ list to build, no rules to write. The widget reads your product images, descriptions, and metadata on its own, so it immediately understands your catalog and starts answering shopper questions accurately. Most merchants see useful conversations from day one, with zero configuration.

How do I add the Sales AI widget to my store?

Copy and paste a few lines of code into your store's theme. No development work required — the widget loads independently and connects to your Yuma account. It works on Shopify, BigCommerce, and any platform that supports custom scripts.

Can Sales AI hand off to a human agent if needed?

Yes. When the conversation requires human judgment — a custom order request, a complex compatibility question, or when the customer explicitly asks — Sales AI escalates with full context to your helpdesk. The human agent sees the entire conversation history so the customer never has to repeat themselves.

Can I manage multiple brands or stores from one account?

Yes. One Yuma account can manage multiple stores or brands from a single helpdesk. Yuma automatically routes each conversation to the right store, applies the correct policies, and pulls the right order data. Everything works seamlessly even when all your stores share the same support inbox.

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Why e-commerce leaders love their Yuma experience

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We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that's great!

Martin Thiebaut
Founder & CMO

Final step

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