Connect Yuma AI to Shopify, Gorgias, Zendesk, Recharge, Klaviyo, and the ecommerce tools your team already uses to automate support and sales workflows.
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Connect Shopify to Yuma AI so routine ecommerce support starts running itself. Yuma reads live product, order, inventory, and customer data, then refunds, cancels, reships, tags orders, and drafts on-brand replies without brittle decision trees. Your team sees the edge cases, while dashboards show time saved, tickets deflected, and where to automate next across Shopify, Gorgias, Zendesk, and the rest of your stack.
Add Yuma AI inside Gorgias and routine CX starts running itself. Our one‑click add‑on pulls live order, inventory and customer data in real time, follows your own workflows and quietly refunds, reships or tags tickets before an agent even sees them. Drafts echo your brand voice in any language, while a dashboard shows what’s been automated and what’s next. You watch the queue shrink and focus on the creative, high‑touch moments that still need a human.
Put Zendesk on autopilot. Yuma AI installs with one click, then taps live order, inventory and customer data to refund, reship, cancel or tag tickets before an agent reaches for the keyboard. Auto‑Pilot agents follow your own workflows, reply in your brand voice and hand off only the edge cases. A dashboard shows exactly what’s automated and where to go next, letting your team swap copy‑paste for conversations that actually need them. Multilingual and multi‑brand support comes baked in.
Kustomer keeps every conversation, order and note in one place—Yuma AI turns that rich view into self‑serving support. Once installed, our Auto‑Pilot agent reads live CRM data, follows your own rules and quietly edits orders, updates records or flags edge‑case tickets before a rep even clicks the thread. Replies land in your brand voice, multilingual if needed, while a realtime panel shows how many L2 and L3 issues closed themselves and how much time your team won back.
Salesforce Service Cloud keeps every customer case, knowledge article, and SLA metric inside one CRM workspace. Yuma AI plugs in and handles the repetitive tickets automatically. It reads live case data, updates records, and replies in your brand voice while Service Cloud's routing and reporting stay fully in sync. Agents only see the edge cases that need a human.
Searching through endless email threads and social DMs is lost time. With Front’s unified inbox plugged into Yuma AI, a question about an Instagram return or a WhatsApp shipment update gets routed, enriched with order data and answered before anyone toggles a tab. The AI follows your Front rules, logs tags and SLA metrics, and replies in your brand voice.
Gladly organizes customer service around people instead of tickets, keeping a single conversation history per customer across voice, email, chat, SMS, and social. Yuma AI connects to Gladly and resolves tickets autonomously - reading incoming messages, replying in your brand voice, tagging and updating ticket fields, and escalating to a human agent with full context when needed. Your team only handles the conversations that require a person.
When support questions drift into Klaviyo territory—unsubscribe, wrong email, questions about email, SMS or push campaigns—Yuma AI handles them quietly in the background. It pulls the customer’s engagement data, edits lists, triggers or pauses flows and then answers in your tone without the agent toggling tabs. Shopify, Gorgias or Zendesk stay in view; marketing records stay in sync. A live dashboard tracks how many clicks and minutes the automation has saved.
DHL is a global logistics provider operating across 220+ countries and territories, offering express delivery, e-commerce parcel shipping, freight forwarding, and supply chain management. Yuma AI natively integrates with DHL through two tracking connections - the DHL Unified Tracking API for worldwide shipments across all DHL divisions, and DHL eCommerce Americas for US-specific e-commerce parcels. Both work automatically in the background, pulling live tracking data when a customer asks about their shipment.
Connect Recharge to Yuma AI and subscription chores vanish. When a customer DMs to skip, swap or cancel, Yuma pulls their plan, offers an incentive, updates the discount and closes the ticket—all inside Recharge, no tabs, no macros. Auto‑Pilot agents manage billing changes, product swaps and renewals across Shopify or BigCommerce while a dashboard shows the savings. That’s true automation—speedier support, lower churn and steadier revenue for every subscriber.
Yotpo keeps shoppers coming back with points, tiers and referral perks; Yuma AI makes that loyalty engine self‑driving. When a customer asks about points or wants to redeem a coupon, the agent never has to tab over—Yuma pulls Yotpo data live, issues rewards, tweaks tiers or logs referrals and then replies in your voice. One install ties Shopify, Gorgias or Zendesk into the loop, and a dashboard shows how many tickets and dollars the automation has returned.
Yuma AI integrates with Trustpilot as a ticket source, so Trustpilot reviews flow into the helpdesk where Yuma reads, replies and tags them like any ticket.
Stripe is a financial infrastructure platform for businesses, offering payment processing, subscription billing, invoicing, and revenue management. Stripe Billing supports 100+ payment methods and 135+ currencies, and is used by companies like OpenAI, Atlassian, and Figma. Yuma AI integrates with Stripe that lets Yuma search for subscriptions, cancel subscriptions, and issue full refunds for the last subscription charge directly from a support conversation.
Pair WooCommerce’s open‑source flexibility with Yuma AI’s Auto‑Pilot agents and routine support work fades into the background. Our beta integration lets AI update orders, inventory and customer records directly in WordPress, tag issues, refund or reship—all from a single click install. Replies stay on‑brand, in any language, while a live dashboard tracks savings, freeing your team to design, market and grow. Setup takes minutes, not days, and scales with every SKU.
Returns shouldn’t eat an afternoon. With Loop’s data at its fingertips, Yuma AI looks up an order, decides if it’s refundable, flags fraud, swaps a size or drops store credit—all before anyone opens the portal. Customers see live status, you keep bundles straight and agents focus on trickier work. A dashboard tracks every auto‑approved RMA and the logistics cash saved. Setup takes minutes and scales quietly with demand, meaning happier shoppers and fewer support‑tab headaches.
Packages shouldn’t park your support queue. When Yuma AI sits alongside ShipStation it can pull live carrier data, reprint labels, update tracking or split an order without an agent touching the shipping tab. One install keeps Shopify, Amazon, eBay and help‑desk threads in sync while a dashboard shows minutes saved and refunds avoided. It scales quietly from ten to ten‑thousand parcels a day. You keep the brand‑ready slips and control; Yuma handles the clicks that used to slow fulfillment.
Bigblue keeps parcels moving, Yuma AI keeps questions out of the inbox. When a shopper asks about next‑day delivery or a gift note, Yuma pulls live data from Bigblue’s warehouse network, updates the order or tracking, and replies in your voice. No dashboard hopping, no manual look‑ups. A live report shows hours saved, emissions avoided and one‑ and two‑day promises kept. Packaging tweaks? Done. Bigblue is plastic‑free, and Yuma lets customers see those green wins.
ShipBob puts inventory within two‑day reach of shoppers; Yuma AI keeps the updates flowing without an agent hunting through dashboards. When a customer pings about stock, customs, or a missed delivery, Yuma grabs real‑time data from ShipBob’s WMS, edits the order, reprints a label, or starts a return, then answers in your tone. One install keeps Shopify, Amazon and help‑desk threads aligned while a live report shows hours saved and carts recovered.
With Shipup’s live delivery data wired into Yuma AI, customers get branded status updates while the AI resolves “where’s my package”, files a carrier claim, or tweaks a return—without your team diving into dashboards. The integration sweeps up tracking from 110+ carriers, keeps Shopify or Magento tickets current, and records the wins on a realtime board, freeing agents for conversations that build loyalty instead of locating boxes.
Subscriptions come with endless tweaks—pause, swap, add a bundle, apply a discount. With Seal’s APIs plugged into Yuma AI, those edits happen the moment a shopper asks. The AI fetches the plan, updates billing or tiered pricing, logs the change in Shopify and replies in your voice, all without touching the Seal dashboard. Agents see the outcome in real time, dashboards track time saved, and subscribers keep moving through checkout instead of waiting for manual fixes.
Subscription tweaks shouldn’t require a support round‑trip. With Skio’s save engine and SMS portal linked to Yuma AI, a customer can swap flavors, postpone a box, accept a retention offer or join a family plan—all automatically logged in Shopify without your agent touching the Skio dashboard. The AI fetches live cohort data, updates billing and answers in your brand voice while a realtime panel shows churn averted and minutes gifted back to the team.
Re:amaze brings email, live chat, social media, SMS, VoIP, and push notifications into one shared inbox built for e-commerce. Yuma AI connects to Re:amaze and resolves tickets autonomously, pulling order data, updating records, and replying in your brand voice. Your team sees only the conversations that need a human.
Membership queries can pile up: lost perks, billing hiccups, welcome‑offer confusion. With Subscribfy data wired into Yuma AI, those requests are handled the moment they land. The AI fetches the member record, tweaks discounts, extends trials or edits renewal dates, logs the change in Shopify and replies in your brand voice—no dashboard detours. Agents watch churn fall and lifetime value climb on a real‑time panel showing every minute the automation gives back.
AfterShip is a post-purchase platform that tracks shipments across 1,200+ carriers, provides branded tracking pages and delivery notifications, and manages returns and exchanges through a self-service portal. Yuma AI integrates with AfterShip for both tracking and returns. Yuma automatically pulls live shipment status when a customer asks about their order, and can search for existing returns by order number through AfterShip Returns.
Brightpearl by Sage is a retail operations platform that connects order management, inventory, warehousing, accounting, purchasing, CRM, and POS in one system for multichannel retailers and wholesalers. Yuma AI natively integrates with Brightpearl, automatically pulling live order and shipment status when a customer asks about their order. No manual setup is required per workflow — Yuma enriches its responses with real-time order data from Brightpearl behind the scenes.
Fulfill Engine is an all-in-one print-on-demand and 3PL order management platform that handles product creation, order routing, production, and shipping for decorated apparel and custom goods. Yuma AI natively integrates with Fulfill Engine, automatically pulling live order and shipment status when a customer asks about their order. Yuma can also cancel orders and update shipping addresses directly through Fulfill Engine without a human agent stepping in.
ParcelLab is a post-purchase experience platform that tracks shipments across 550+ carriers, sends branded delivery notifications, and manages returns through a self-service portal. Yuma AI natively integrates with ParcelLab, automatically pulling live tracking and shipment status data when a customer asks about their order. No manual setup is required per workflow - Yuma enriches its responses with real-time shipment updates from ParcelLab behind the scenes.
ParcelWILL (formerly Parcel Panel) is a post-purchase tracking app for Shopify that connects to 1,500+ carriers, provides branded tracking pages with estimated delivery dates, and sends automated shipping notifications. Yuma AI natively integrates with ParcelWILL, automatically pulling live tracking and shipment status when a customer asks about their order. No manual setup is required per workflow — Yuma enriches its responses with real-time shipment data from ParcelWILL behind the scenes.
ShipMonk is a 3PL fulfillment provider with 12 owned fulfillment centers across the US, Canada, the UK, and Europe. It handles picking, packing, shipping, and returns for e-commerce brands. Yuma AI natively integrates with ShipMonk, automatically pulling live order and shipment status when a customer asks about their order. Yuma can also cancel orders and update order details directly through ShipMonk without a human agent stepping in.
Shippingbo is an e-commerce logistics platform that combines an OMS, WMS, and TMS in one system to manage orders, warehouse operations, carrier selection, and returns. Yuma AI natively integrates with Shippingbo for both fulfillment and returns. Yuma automatically pulls live order and shipment status when a customer asks about their order, and can also trigger reshipments and create returns directly through Shippingbo without a human agent stepping in.
Sprinklr Service brings voice, email, live chat, SMS, and 30+ social and messaging channels into a single agent desktop built for enterprise support teams. Yuma AI connects to Sprinklr and resolves tickets autonomously - reading incoming cases, replying in your brand voice, tagging and updating ticket fields, and escalating to a human agent with full context when needed. Your team only handles the cases that require a person.
Zoho Desk pulls customer conversations from email, phone, live chat, social media, and WhatsApp into a single ticketing system with built-in automation, SLA tracking, and a self-service knowledge base. Yuma AI connects to Zoho Desk and resolves tickets autonomously - reading incoming requests, replying in your brand voice, tagging and updating ticket fields, and escalating to a human agent with full context when needed.
Mondial Relay is a France-based parcel delivery company founded in 1997 and now part of the InPost Group. It operates over 9,000 Lockers and thousands of Points Relais® across France, with additional coverage in Belgium, Netherlands, Luxembourg, Spain, and Portugal, and serves thousands of e-commerce merchants. Yuma AI natively integrates with Mondial Relay as a tracking provider. Once connected, Yuma automatically pulls live shipment status from Mondial Relay when a customer asks about their order, with no per-workflow setup required.
Colis Privé is a parcel delivery company specializing in last-mile e-commerce delivery across France, Belgium, and Luxembourg, delivering over 90 million parcels per year. Yuma AI natively integrates with Colis Privé as a tracking provider. Once connected, Yuma automatically pulls live shipment status from Colis Privé when a customer asks about their order, with no per-workflow setup required.
Loop Subscriptions is a Shopify subscription management app used by over 1,000 brands, offering subscription bundles, cancellation flows, a customer portal, dunning management, and automated workflows. Yuma AI integrates with Loop Subscriptions that lets Yuma search, cancel, pause, skip, reschedule, update, and apply discounts to subscriptions directly from a support conversation, without human agents needing to open Loop separately.
Yuma AI integrates with Stay AI to search, cancel, skip, reschedule and change subscription frequency directly from a support ticket without opening Stay AI.
Yuma AI integrates with Checkout Champ to search, cancel, pause, skip, refund and apply discounts to subscriptions directly from a support ticket.
Yuma AI integrates with Redo Returns to pull return and exchange data into support tickets so Yuma can resolve return questions without leaving the helpdesk.
Yuma AI integrates with ReturnGO to look up returns and exchanges from a support ticket, so Yuma resolves return questions without an agent opening ReturnGO.
Yuma AI integrates with Happy Returns to pull return data and Return Bar status into support, so agents and Yuma resolve return tickets without switching tools.
Yuma AI integrates with Baback to create full returns, partial returns and exchanges directly from a support ticket without opening the Baback dashboard.
Yuma AI integrates with iF Returns to create full and partial returns and run exchanges directly from a support ticket without opening iF Returns separately.
Yuma AI integrates with Smile.io to look up loyalty points, view redemptions and adjust balances directly from a support ticket without switching tools.
Yuma AI integrates with Rivo to look up points, adjust balances and resolve loyalty questions directly from a support ticket without opening Rivo.
Yuma AI integrates with Avis Verifies (Verified Reviews) to bring review data into support so Yuma resolves review-related tickets without switching tools.
Yuma AI integrates with Okendo Reviews to bring review data into support and automate review replies, giving Yuma richer product context on every ticket.
Yuma AI integrates with Bazaarvoice to pull ratings, reviews and UGC into support context, giving Yuma authentic customer-written grounding for every reply.
Yuma AI integrates with Attentive to bring SMS and email campaign data into support context, so Yuma gives accurate replies on marketing-driven tickets.
Yuma AI integrates with Postscript to bring SMS subscriber and campaign data into support context, so Yuma replies with full awareness of text marketing.
Yuma AI integrates with Guru as a knowledge source, so Yuma's replies are grounded in your governed policies, processes and product docs from Guru.
Yuma AI integrates with Facebook through Yuma Social AI to monitor, classify and respond to comments on Facebook Pages and ads in real time, 24/7.
Yuma AI integrates with Instagram through Yuma Social AI to monitor, classify and respond to comments on a brand's Reels, posts and Stories in real time.
Yuma AI integrates with OneStock to check real-time product availability across stores and warehouses from a support ticket, without opening OneStock.
“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that's great!”
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