Live integration
Reviews & loyalty

Smile.io + Yuma AI integration

Connect Smile.io to Yuma AI and resolve rewards questions with points history, balance, and VIP tier in view. Eligible point corrections can happen within the customer conversation.

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Bring Smile.io points history into loyalty support.
Recognize the member’s VIP tier in relevant replies.
Correct eligible point balances under your program rules.

G2 review
“The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now we deliver fast, consistent, high-quality support, and the data insights help us fine-tune our processes.”
Marcu M. · Data Reporting & AI Implementor
G2 review
“Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Within minutes we're always responded to, and within hours our very complex issues are resolved. It's unheard of.”
Sarah A. · Director of Customer Experience
G2 review
“Since we started with Yuma six months ago, our approach to customer service has completely transformed. It's not just automation; it's quality, efficiency, and a premium, agile customer-service experience. A true performance booster.”
Lucie B. · Customer Care Manager

Overview

Answer Smile.io rewards questions from the member record

Yuma can retrieve the customer’s Smile.io points, activity history, and VIP tier when a loyalty question arrives. The customer receives an account-specific answer instead of general program copy, and agents spend less time moving between support and rewards dashboards to understand the issue.

Features and benefits

Make earning history easier to understand
Members often contact support when the displayed balance differs from what they expected. Yuma uses Smile.io history to explain the available activity clearly and connect it to the question. A transparent answer can resolve confusion quickly and reinforce confidence in how the rewards program works.
Restore points when the policy calls for it
For eligible situations, Yuma can adjust the Smile.io balance and tell the member exactly what changed. Faster correction turns a frustrating loyalty moment into a visible act of service. The CX team can focus on complex program issues instead of processing every approved point update manually.
Use VIP context to recognize loyal customers
The member’s tier provides useful relationship context during support. Yuma can acknowledge that history naturally while applying your approved policies consistently. This helps the response feel informed and appreciative, especially when a high-engagement customer is contacting the brand about a rewards concern.
Protect the integrity of point adjustments
Set the eligible reasons, maximum changes, evidence requirements, and specialist handoffs for Smile.io corrections. Test historical explanations and adjustment confirmations across member scenarios. Clear guardrails preserve the value of the program while allowing Yuma to resolve straightforward cases promptly.
Link rewards to the purchase journey
Pair Smile.io with Yuma Support AI and Shopify to combine member history, commerce context, and responsive loyalty service. A well-explained balance or timely correction shows customers that the rewards program is part of the service relationship, not a separate system they must navigate alone.

How to get started

How to get started with Smile.io

Connect Smile.io
We build your Handbook from past tickets
Go live on a share of tickets

Review Smile.io tickets about earning history, VIP status, and missing points. Define when balances may be adjusted, set limits and evidence, and test clear member confirmations before launch.

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30-day free trial · No engineering needed

Frequently asked questions

Yuma AI is purpose-built for ecommerce CX teams that want to resolve more customer requests while preserving the care, context, and brand voice that make great support memorable.

Built around real ecommerce journeys

Yuma understands the everyday work behind order status, returns, refunds, exchanges, subscriptions, loyalty, and account questions. It connects customer conversations with the commerce context and workflows needed to move each request toward resolution.

Works inside your existing CX stack

Yuma connects with leading helpdesks and ecommerce platforms, helping teams add autonomous support without replacing the tools and operating rhythms they already trust.

Fast for customers, valuable for teams

Customers receive timely, relevant answers while agents spend less time on repetitive work. Complex conversations move to the team with useful context, so people can focus on judgment, empathy, and high-value customer relationships.

Consistent with your brand

Yuma follows your policies, knowledge, and brand voice across support channels. CX leaders can expand automation with confidence while keeping visibility into the customer experience and the outcomes that matter to the business.

Yuma AI resolves ecommerce customer requests across support channels by combining the conversation with live customer, order, product, delivery, return, subscription, and loyalty context.

Resolve requests from answer to action

Yuma moves beyond drafting a reply. It follows your policies and workflows to help customers with everyday journeys such as order status, returns, refunds, exchanges, subscriptions, and account updates.

Deliver on-brand support at scale

Every response reflects your approved knowledge and brand voice, giving customers fast, relevant help while your team focuses on the conversations where human judgment adds the most value.

Connect the tools your CX team already uses

Yuma works across leading helpdesks, commerce platforms, and post-purchase tools so customer context and the next support action come together in one connected experience.