AI for Ecommerce CX

100+ ecommerce brands resolve up to 93% of support tickets on autopilot with Yuma AI

Yuma's AI agents take real actions across Shopify, tracking, refunds, exchanges, and subscriptions, to close tickets end-to-end. No copy-paste macros. No human in the loop unless you want one.

Book a demo Start 30-day trial

No credit card. Live in 14 days.

Yuma AI resolving a customer support ticket

5.0★★★★★on Shopify App Store

G2 Spring 2026 Users Most Likely To Recommend

Trusted by the brands customers actually buy from

Tickets close themselves as you just watch the queue shrink

Every other "AI helpdesk" drafts a reply and taps your agent on the shoulder. Yuma pulls the order, reads the policy, refunds the card, updates the subscription, emails the customer, and closes the ticket. All in the time it takes your team to open Slack.

Automate your 1st ticket

New ticket

In progress

Resolved

Order #4821 - Return request

Customer: Sarah M. - 2 min ago

New ticket

"Hi, I'd like to return the blue sneakers from order #4821. They don't fit right."

Yuma AI

Return approved per policy. Prepaid label sent, refund queued on scan.

Refund issued

Order updated

Tag added

Everything your support team needs, automated

Agents

Autonomous agents that close tickets end-to-end

Our AI agents don't stop at draft replies. They verify the order, apply your policy, take the action, and reply in your brand voice. Up to 93% automation on qualified tickets. See how it works for support, sales, and social.

See an agent in action

Returns Agent

Production · Active

Live

Sarah Roy

· #YM-1024

“Hi! I'd like to return my blue sneakers.”

New

Verify the order

Order #YM-1024 · Sarah Roy

Running

Apply your policy

30-day window · approved

Queued

Take the action

Refund $89 · Shopify Payments

Queued

Reply in your voice

Friendly · concise · on-brand

Queued

Yuma · sent in your voice

Hey Sarah! Approved your return on the blue sneakers. Refund hits your card in 3-5 days, label on the way.

Stack

Wired into the tools you already run your store on

Shopify, Gorgias, Zendesk, Kustomer, Klaviyo, Recharge, Loop, ShipStation, Aftership. Two-way sync, real actions, not just data pulls. See all 50+ integrations.

Connect your stack

Connected integrations

9 active · Two-way sync

All healthy

Shopify

Live

Gorgias

Live

Zendesk

Live

Klaviyo

Live

Recharge

Live

Loop

Live

ShipStation

Live

Aftership

Live

Kustomer

Live

Actions/hr

1,247

Avg latency

120ms

Uptime

99.9%

Brand Voice

Sounds like you wrote it on your best day

Yuma learns from your past tickets, help center, and brand guidelines. Every reply matches your tone, your signature, your rules. No generic chatbot vibes.

Train your agent

Brand voice trainer

Learned from 2,847 past tickets

Tone profile

Friendly

38%

Professional

32%

Empathetic

44%

Concise

42%

AIGeneric AI

Your return request has been received. A refund will be processed within 5-7 business days. Is there anything else I can help with?

RoboticImpersonalTemplate

Brand match

31%

Tone score

4.1/10

CSAT lift

Ask Yuma

Run your automation by just talking to it

"Hey Yuma, why did we escalate shipping tickets this week?" Ask Yuma answers, fixes the workflow, and ships the change. No admin panels. No consultant calls.

Meet Ask Yuma

Hi, what can we automate next?

Researched 4 sources

Query Metrics

Last 30 days · All Stores

By intent

Pie ChartBar ChartTable

Order status38%

Returns27%

Shipping20%

Other15%

38% of tickets are order status. I can automate those with real-time Shopify tracking.

Automatable

68%

Est. savings

$4.2k/mo

Send a follow-up message...

Analytics

See exactly what got automated, and what it saved you

Track automation rate, deflection, CSAT, handle time, cost per ticket. Board-ready reports without a BI ticket. See how brands track CSAT.

See the metrics

Metrics

Last 30 days

OverviewAutomation MetricsEscalation MetricsCSAT

FilterComparelast period

Tickets Processed

16,681

+12.3%

Time Saved

3mo

+18.7%

Avg. CSAT Score

4.21

+0.27%

Fully Automated

65.24%

+1.7%

Partially Automated

25.92%

+5.19%

Escalated to Agent

8.84%

-2.44%

Ticket volume & automation

CountsPercentages

Volume

Fully Replied

How Yuma compares to generic AI helpdesks

Capability	Zendesk AI	Gorgias AI	Siena AI
White-glove onboarding included
Keeps your existing helpdesk (no platform switch)			Varies
Ecommerce-trained out of the box		Varies	Varies
Published automation rate benchmark	Varies	Varies	Varies
Takes real actions on Shopify	Partial	Partial	Partial
Brand voice without prompt engineering	Partial	Partial	Partial

Yuma AI

White-glove onboarding included
Keeps your existing helpdesk (no platform switch)
Ecommerce-trained out of the box
Published automation rate benchmark
Takes real actions on Shopify
Brand voice without prompt engineering

Zendesk AI

White-glove onboarding included
Keeps your existing helpdesk (no platform switch)
Ecommerce-trained out of the box
Published automation rate benchmarkVaries
Takes real actions on ShopifyPartial
Brand voice without prompt engineeringPartial

Gorgias AI

White-glove onboarding included
Keeps your existing helpdesk (no platform switch)
Ecommerce-trained out of the boxVaries
Published automation rate benchmarkVaries
Takes real actions on ShopifyPartial
Brand voice without prompt engineeringPartial

Siena AI

White-glove onboarding included
Keeps your existing helpdesk (no platform switch)Varies
Ecommerce-trained out of the boxVaries
Published automation rate benchmarkVaries
Takes real actions on ShopifyPartial
Brand voice without prompt engineeringPartial

Want the full breakdown?Yuma vs Gorgias AI Yuma vs Zendesk AI Yuma vs Siena AI

Free CX Audit

Not sure where to start? Get a free CX audit

Yuma's AI analyzes your real ticket data and delivers a full CX report - SOP gaps, retention leaks, and specific fixes. No cost, no commitment. Takes 5 minutes to set up.

Get my free CX audit

Automation potential score

3.8/10

-34.21%

vs Industry Average

Real AI

automation rate

58.31%

-34.21%

vs Industry Average

AI error

rate

36.41%

-34.21%

vs Industry Average

Ticket Distribution by topic

Yuma drives revenue, satisfaction & savings for top brands

Post-Purchase Support AI

EVRY JEWELS

“Yuma handles 89% of our tickets. We scaled to 150K+ tickets a month without adding headcount.”

63%

Cost savings

Cost per ticket dropped from $5.50 to $2, freeing budget to reinvest in growth.

89%

Automation

Handled 150,000 tickets in a single month without adding a single agent.

Enterprise grade security infrastructure for your brand

SOC 2 Type II

GDPR

EU data residency

SSO

Role-based access

Frequently Asked Questions

How long does it take to go live?

Most merchants are live within 14 days. Yuma's onboarding team handles helpdesk connection, knowledge base import, and initial workflow setup so your team doesn't have to. See how Clove hit 3x ROI in three months.

Do I have to switch helpdesks?

No. Yuma installs inside the helpdesk you already use: Gorgias, Zendesk, Kustomer, Salesforce Service Cloud, Re:amaze, Gladly, Sprinklr, or Zoho Desk. No migration required.

What does '93% automation' actually mean?

It means 93% of qualified tickets are resolved end-to-end by Yuma without a human agent touching them. Yuma verifies the order, applies your policy, takes the action (refund, exchange, tracking update), replies in your brand voice, and closes the ticket. Learn more about Support AI.

Is there a free trial?

Yes. Yuma offers a free 30-day trial with no credit card required. You get full access to autonomous agents, integrations, brand voice training, and analytics.

What integrations does Yuma support?

Yuma connects to 50+ tools including Shopify, Gorgias, Zendesk, Kustomer, Recharge, Loop Returns, Klaviyo, ShipStation, AfterShip, and more. All integrations support two-way sync with real actions, not just data pulls. Browse all integrations.

How does Yuma handle edge cases and brand voice?

Yuma learns from your past tickets, help center articles, and brand guidelines. It follows your escalation rules, matches your tone and signature, and only acts within the guardrails you set. Anything outside those guardrails gets escalated to a human agent. See how brands resolve common questions instantly.

Your queue doesn't need more agents. It needs Yuma

Join 100+ ecommerce brands automating up to 93% of tickets with Yuma. Live in 14 days. White-glove onboarding included.

Book a demo See pricing

No credit card. 30-day trial available.