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Re:amaze

Re:amaze brings email, live chat, social media, SMS, VoIP, and push notifications into one shared inbox built for e-commerce. Yuma AI connects to Re:amaze and resolves tickets autonomously, pulling order data, updating records, and replying in your brand voice. Your team sees only the conversations that need a human.

March 12, 2026
Re:amaze

Why teams connect Re:amaze to Yuma

  • Live customer, order, and platform data inside every response.
  • Autonomous actions mapped to your helpdesk and ecommerce workflows.
  • Brand-safe escalation when a case needs human review.

Re:amaze | Integration with Yuma AI

Re:amaze is a helpdesk and customer messaging platform designed for online businesses. It brings email, live chat, social media, SMS, VoIP, video calls, and push notifications into a single shared inbox. Re:amaze is popular with Shopify and BigCommerce merchants thanks to built-in e-commerce integrations that surface order data directly inside support conversations. It also includes a customizable FAQ center, automated messaging through its "Cues" feature, satisfaction surveys, and a live dashboard for monitoring customer activity in real time.

Yuma & Re:amaze

Yuma integrates with Re:amaze to offer automation across your ecosystem. The integration enables Yuma to perform autonomous actions like searching for data, updating records, and more inside Re:amaze. You don't need a human to do mundane tasks like opening Re:amaze and looking for information, then fetching it to resolve tickets. These actions can be performed end-to-end by Yuma AI.

Key Features

Unified Multi-Channel Inbox

Re:amaze pulls messages from email, live chat, social media, SMS, VoIP, and push notifications into one view. Agents handle all channels from a single interface without switching between tools.

Built-In E-Commerce Integrations

Native connections to Shopify, BigCommerce, WooCommerce, and Magento let agents see order details, customer history, and shipping info directly inside each conversation.

Automated Messaging with Cues

Cues let you send targeted messages to visitors on your site based on rules like URL, time on page, or Shopify triggers. Useful for proactive engagement and nudging visitors toward a conversation.

Customizable FAQ Center

Build a branded help center where customers can search for answers before reaching out. Articles are also surfaced inside the chat widget to deflect common questions.

Live Dashboard and Reporting

Monitor who's on your site in real time, track conversation volume, response times, and satisfaction scores. Staff-level reports help managers spot bottlenecks.

Why use Re:amaze?

Purpose-Built for E-Commerce

Unlike general-purpose helpdesks, Re:amaze was designed with online stores in mind. Shopify, BigCommerce, and WooCommerce data is available inside every ticket without extra setup.

Multi-Brand Management

Run customer support for multiple stores or brands from a single Re:amaze account. Each brand gets its own channels, workflows, and team assignments.

Affordable Per-Agent Pricing

Plans start at $29 per agent per month. A volume-based option is also available for teams that prefer unlimited agents with a conversation cap.

Quick Setup

Initial integration with your e-commerce platform takes minutes. Re:amaze also supports direct migration from other helpdesks, with a dedicated success team to help with onboarding.

Getting Started with Re:amaze

To get started, visit the Re:amaze website to create a free account or request a demo. For setup guides and documentation, check the Re:amaze Help Site.

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Why e-commerce leaders love their Yuma experience

Glossier testimonial portrait

We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.

Amy Kemp
Director, Omnichannel Customer Experience

Final step

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