Live integration
Helpdesks

Front + Yuma AI integration

Connect Front to Yuma AI and resolve shared-inbox conversations with email, social, and commerce context in view. Your team keeps its familiar workspace and gains capacity for nuanced customer work.

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Resolve shared-inbox requests with order context in view.
Keep email and social conversations in the Front workflow.
Hand nuanced cases to the right teammate with context.

G2 review
“The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now we deliver fast, consistent, high-quality support, and the data insights help us fine-tune our processes.”
Marcu M. · Data Reporting & AI Implementor
G2 review
“Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Within minutes we're always responded to, and within hours our very complex issues are resolved. It's unheard of.”
Sarah A. · Director of Customer Experience
G2 review
“Since we started with Yuma six months ago, our approach to customer service has completely transformed. It's not just automation; it's quality, efficiency, and a premium, agile customer-service experience. A true performance booster.”
Lucie B. · Customer Care Manager

Overview

Bring autonomous resolution into the Front inbox

Yuma works with customer conversations in Front and connects them to the commerce and brand context needed for a useful answer. Routine requests can move toward resolution inside the shared inbox your team already knows, rather than becoming another draft agents must research and complete.

Features and benefits

Unify email, social, and order context
Front gives teams one place to collaborate across channels. Yuma strengthens that workflow by using the customer’s message together with relevant order information and your approved knowledge. Responses become more specific, and teammates spend less time switching tabs before they can understand what the customer needs.
Keep ownership clear in a collaborative workspace
Shared inboxes work when people know what has happened and who should act next. Yuma makes progress visible in the Front conversation and leaves complex cases ready for the appropriate teammate. The handoff retains the customer’s intent and useful context, helping the agent continue naturally with the discovery already complete.
Scale service while preserving how the team communicates
Your Front workflow and brand voice remain the customer-facing foundation. Yuma applies both while handling repetitive requests, keeping speed and consistency aligned. CX leaders gain automation leverage while preserving the collaboration habits that make the inbox effective.
Launch by inbox, channel, and intent
Select the Front queues with high-volume, well-defined requests and document the outcomes Yuma may complete. Align escalation ownership across email and social conversations, then review early resolutions with the teammates who manage those inboxes. Expand as automation reliably preserves routing and service quality.
Connect the shared inbox to commerce action
Pair Front with Yuma Support AI and Shopify to bring customer messages, order context, and the next useful step into one workspace. Front teams gain a practical way to increase resolution capacity while keeping channel ownership and collaboration visible to everyone.

How to get started

How to get started with Front

Connect Front
We build your Handbook from past tickets
Go live on a share of tickets

Choose one Front inbox and a small set of frequent intents, then define the context, resolution, and teammate owner for each. Test email and social handoffs separately before extending Yuma across more queues.

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30-day free trial · No engineering needed

Frequently asked questions

Yuma AI is purpose-built for ecommerce CX teams that want to resolve more customer requests while preserving the care, context, and brand voice that make great support memorable.

Built around real ecommerce journeys

Yuma understands the everyday work behind order status, returns, refunds, exchanges, subscriptions, loyalty, and account questions. It connects customer conversations with the commerce context and workflows needed to move each request toward resolution.

Works inside your existing CX stack

Yuma connects with leading helpdesks and ecommerce platforms, helping teams add autonomous support without replacing the tools and operating rhythms they already trust.

Fast for customers, valuable for teams

Customers receive timely, relevant answers while agents spend less time on repetitive work. Complex conversations move to the team with useful context, so people can focus on judgment, empathy, and high-value customer relationships.

Consistent with your brand

Yuma follows your policies, knowledge, and brand voice across support channels. CX leaders can expand automation with confidence while keeping visibility into the customer experience and the outcomes that matter to the business.

Yuma AI resolves ecommerce customer requests across support channels by combining the conversation with live customer, order, product, delivery, return, subscription, and loyalty context.

Resolve requests from answer to action

Yuma moves beyond drafting a reply. It follows your policies and workflows to help customers with everyday journeys such as order status, returns, refunds, exchanges, subscriptions, and account updates.

Deliver on-brand support at scale

Every response reflects your approved knowledge and brand voice, giving customers fast, relevant help while your team focuses on the conversations where human judgment adds the most value.

Connect the tools your CX team already uses

Yuma works across leading helpdesks, commerce platforms, and post-purchase tools so customer context and the next support action come together in one connected experience.