Live integration
Helpdesks

Gladly + Yuma AI integration

Connect Gladly to Yuma AI and automate service around the customer and their relationship. Conversations move across channels with continuity, while people step in for the moments that deserve them.

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Use ongoing Gladly conversation context in each resolution.
Maintain service continuity as customers change channels.
Bring a hero in with the relationship history preserved.

G2 review
“The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now we deliver fast, consistent, high-quality support, and the data insights help us fine-tune our processes.”
Marcu M. · Data Reporting & AI Implementor
G2 review
“Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Within minutes we're always responded to, and within hours our very complex issues are resolved. It's unheard of.”
Sarah A. · Director of Customer Experience
G2 review
“Since we started with Yuma six months ago, our approach to customer service has completely transformed. It's not just automation; it's quality, efficiency, and a premium, agile customer-service experience. A true performance booster.”
Lucie B. · Customer Care Manager

Overview

Make Yuma part of Gladly’s customer-centered service

Gladly organizes support around an ongoing customer relationship. Yuma uses that conversation context together with commerce data and brand knowledge to resolve routine needs without treating every message as a new ticket. Customers receive service that recognizes the broader journey rather than forcing them to begin again.

Features and benefits

Carry continuity across customer channels
A shopper may start in one channel and continue in another. Yuma helps keep the response grounded in the available Gladly conversation so the experience remains coherent as contact methods change. CX teams can deliver faster answers without losing the sense that the brand remembers the person behind each interaction.
Complete routine work while preserving the relationship
Yuma can connect customer intent with the relevant business context and move straightforward requests toward a useful outcome. Automation handles the repetitive portion, while your Gladly workflow remains the shared view of the relationship. This gives agents more room for emotionally complex or commercially important moments.
Hand off as a continuation, not an escalation reset
When a person should take over, the customer’s goal, prior exchange, and Yuma’s progress stay available in Gladly. The agent can respond with empathy and judgment immediately instead of asking the shopper to repeat the situation. Thoughtful continuity makes human support feel more valuable when it appears.
Choose journeys where context creates the advantage
Start with common requests that repeat across channels and benefit from order or customer history. Define when Yuma may resolve the need and when a dedicated hero should join. Review early conversations for continuity and tone, then extend to additional journeys as the customer-centered experience holds.
Connect lasting relationships with commerce context
Use Gladly with Yuma Support AI and Shopify to serve customers with relevant history and a clear next action. Every resolved request can strengthen the continuity Gladly customers already expect.

How to get started

How to get started with Gladly

Connect Gladly
We build your Handbook from past tickets
Go live on a share of tickets

Select Gladly journeys where customers often switch channels or return with related questions. Define what context Yuma should use, when a hero should join, and how the handoff should continue the relationship without repetition.

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30-day free trial · No engineering needed

Frequently asked questions

Yuma AI is purpose-built for ecommerce CX teams that want to resolve more customer requests while preserving the care, context, and brand voice that make great support memorable.

Built around real ecommerce journeys

Yuma understands the everyday work behind order status, returns, refunds, exchanges, subscriptions, loyalty, and account questions. It connects customer conversations with the commerce context and workflows needed to move each request toward resolution.

Works inside your existing CX stack

Yuma connects with leading helpdesks and ecommerce platforms, helping teams add autonomous support without replacing the tools and operating rhythms they already trust.

Fast for customers, valuable for teams

Customers receive timely, relevant answers while agents spend less time on repetitive work. Complex conversations move to the team with useful context, so people can focus on judgment, empathy, and high-value customer relationships.

Consistent with your brand

Yuma follows your policies, knowledge, and brand voice across support channels. CX leaders can expand automation with confidence while keeping visibility into the customer experience and the outcomes that matter to the business.

Yuma AI resolves ecommerce customer requests across support channels by combining the conversation with live customer, order, product, delivery, return, subscription, and loyalty context.

Resolve requests from answer to action

Yuma moves beyond drafting a reply. It follows your policies and workflows to help customers with everyday journeys such as order status, returns, refunds, exchanges, subscriptions, and account updates.

Deliver on-brand support at scale

Every response reflects your approved knowledge and brand voice, giving customers fast, relevant help while your team focuses on the conversations where human judgment adds the most value.

Connect the tools your CX team already uses

Yuma works across leading helpdesks, commerce platforms, and post-purchase tools so customer context and the next support action come together in one connected experience.