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Free CX Audit

Your CX team has blind spots. We'll find them for free.

Yuma's AI analyzes your real ticket data and delivers a full CX report - SOP gaps, retention leaks, and specific fixes. No cost, no commitment. Takes 5 minutes to set up.

Get my free CX audit

Inside the report

Built to surface what your dashboards miss

Each section is grounded in your real ticket history. Concrete fixes, prioritized by effort and impact.

Yuma CX audit report dashboard showing automation score, ticket distribution, and prevention opportunities
01

General CX overview

High-level metrics across your entire support operation. Volume trends, response times, resolution rates, channel mix, and how your numbers stack up against e-commerce benchmarks.

Yuma CX audit report showing retention workflow analysis on a tablet
02

Retention workflow deep-dive

For subscription brands, this is where money hides. We reverse-engineer your cancellation and retention flows, flag where customers slip through, and show which touchpoints underperform.

Yuma CX audit report showing AI readiness assessment on a tablet
03

AI readiness assessment

Already using AI for CX? We benchmark it. Not using AI yet? We show which ticket types are prime candidates for automation and estimate the impact on your queue.

Yuma CX audit report showing prioritized recommendations on a laptop
04

Prioritized recommendations

Not generic best practices. Concrete fixes ranked by effort vs. impact, based on your actual data and operational reality.

Get my free CX audit

How it works

Three steps. Five minutes of setup.

No long onboarding, no manual configuration. Connect your helpdesk, let our AI run the analysis, and get the audit report delivered along with a walkthrough by one of our CX experts.

  1. Step 1

    Connect your helpdesk

    Link your Gorgias or Zendesk account with read-only access. We never modify, respond to, or delete anything in your helpdesk.

    More helpdesks coming soon: Freshdesk, Shopify Inbox, etc.

  2. Step 2

    Yuma's AI runs the audit

    Our AI analyzes your historical ticket data across every workflow, agent, and channel. No manual setup or configuration on your end.

  3. Step 3

    Get your report

    Our CX experts prepare your audit and reach out to walk through the findings with you. The report is yours to keep, no strings attached.

Request your audit

Five minutes now. We'll take it from there.

Just fill up the short form below. Once you submit, you'll be guided to connect your helpdesk account (read-only access) so our AI can begin the analysis.

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Who this is for

Built for e-commerce brands doing real volume

This audit is built for e-commerce brands handling hundreds or thousands of tickets a month, with a dedicated CX team or at least a few agents managing support. If you're running subscription commerce, even better: our retention analysis tends to surface the biggest wins there. The audit currently works with Gorgias and Zendesk helpdesks, with more helpdesks coming soon.

Get my free CX audit

Trusted by leading commerce brands

Yuma already powers CX at scale

We process millions of tickets across hundreds of e-commerce brands. The same engine that runs their support is the one running your audit.

100M+

Tickets analyzed across Yuma customers

89%

Full automation rate reached by top brands with Yuma

1:1

Personalized audit walkthrough with a CX expert

Aggregate numbers across the Yuma platform. Your audit will use your data only.

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Common questions

Frequently Asked Questions

Is this really free?
Yes. No credit card, no contract, no commitment to buy anything. We built this because seeing real data is the fastest way for brands to understand what AI can do for their CX.
What access do you need to my helpdesk?
Read-only. We pull historical ticket data to run the analysis. We never modify, respond to, or delete anything in your helpdesk. You can revoke access at any time.
How will I receive my report?
After you submit, our AI will run the analysis and prepare the audit report. Then our CX experts will review your audit and reach out to walk you through the findings. You will be contacted via the contact details you provide in the form.
What happens after the walkthrough?
The report is yours to keep. If you want to explore how Yuma could help implement the recommendations, our team is here. If not, no pressure.
What helpdesks do you support for the CX audit?
Currently we support Gorgias and Zendesk helpdesks for this CX audit. More helpdesks are coming soon.

Let's talk about a better way to handle support at every step in your customer journey.

Free 30-days pilot. Zero engineering. Automate up to 89% of your support tickets.