Compare Yuma
Yuma AI vs Sierra

Yuma AI vs Sierra

The ecommerce-ready Sierra alternative that automates up to 80% of CX

TL;DR — why brands choose Yuma AI over Sierra

  • Yuma sustains 89% full automation on live ecommerce stores like Evryjewels; Sierra’s best public case study shows 74% automation.
  • Yuma installs in minutes inside Gorgias, Zendesk, Kustomer and more; sierra roll-outs often span “initial weeks” of iteration and setup.
  • Yuma is purpose-built for e-commerce and designed to perform best for merchants use-cases; Sierra is a horizontal “Agent OS” aimed at every industry.
  • Yuma offers a clear, flat saas fee tied to ticket volume; Sierra promotes outcome-based enterprise contracts that can flex on a monthly basis.
  • Yuma’s revenue assist upsells, boosting revenue for merchants; Sierra focuses on service metrics, not cart value.

Put ecommerce automation on autopilot without rebuilding your tech stack. drop yuma ai into the help-desk you already use and watch full ticket resolutions climb within days.

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Quick-glance comparison

Metric Yuma AI Sierra
Sustained automation 80 % full automation of CX Caps out at 74 % according to available data
Time to first impact Reach considerable automation in days Takes a few weeks at least to see results
Industry focus Ecommerce focused, built with merchants in mind Industry agnostic (retail, finance, telecom, etc.)
Autonomous actions Refunds, order edits, subscription pauses, review replies CRM updates, delivery changes, returns, subscription edits
Channels Email, chat, WhatsApp, Instagram, Facebook, product‐reviews Chat, email, SMS, social DMs, voice agents
Pricing model Transparent; per‐ticket resolution Outcome‐based + pro‐services
Security SOC 2 Type II with public Trust Center SOC 2 Type II, HIPAA, ISO, GDPR

1. Built for ecommerce automation

Yuma AI’s codebase assumes every ticket involves an order, shipment or subscription. pre-built actions hit shopify, bigcommerce or custom carts the moment the agent understands intent. Sierra instead markets a horizontal “Agent OS” that must be moulded for each vertical, adding lift and lead-time.

2. Go live in days instead of weeks

Mool reached 40% fully automated tickets three days after enabling Yuma inside an existing Gorgias inbox. No migration, no pro-services. Sierra notes “initial weeks” of iteration before its agents hit stride, and analysts peg enterprise deployments at months.

3. Deeper ecommerce actions protect margin

Yuma’s auto-pilot agents cancel orders, create partial refunds, swap sizes and even reply to review threads without human help. sierra can update cases and handle delivery queries, but retail-specific flows still need custom build-outs.

4. Yuma’s Sales AI drives revenue growth

While sierra optimizes for CSAT, Yuma’s Sales AI widget embeds directly in ecommerce stores. It drops personalized product recommendations into chats and emails, lifting average order value.

5. Pricing clarity beats outcome complexity

Yuma’s charges are tied to ticket bands, making cost easy to forecast. Sierra’s outcome-based contracts fluctuate with resolved conversations and often layer on professional-services fees, complicating budgets.

6. Serve shoppers anywhere: all channels, all languages

Yuma handles email, on-site chat, whatsapp, instagram, facebook and product-review threads in any language with automatic translation. Sierra adds voice calls but leaves review sites and many commerce-specific channels untouched.

Proof that matters

Brand Result with Yuma
Clove 70% full automation of CX in 3 months
Glossier 87% slashed from response time
EvryJewels 89% full automation of CX, cut 63% cost per ticket
Petlibro 79% full automation of CX, cut 20% CX cost

G2 high performer • SOC 2 type II • Trusted by 100-plus fast-growth merchants

FAQ

Does Yuma replace my help-desk?

No. It works with the one you already use: Gorgias, Zendesk, Kustomer, and more.

How fast can I test?

Install takes 5 minutes; you’ll see automation coverage within the first 24 hours.

What if we’re not on Shopify?

Yuma works wherever your help-desk exposes order data: BigCommerce, Magento, WooCommerce, custom back-ends.

How do agents override replies?

Agents can edit or send drafts straight from the help-desk; Yuma learns from corrections.

Ready to see tickets close themselves?

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AI-powered solutions for every e-commerce challenge

From boosting average order value to handling order inquiries, Yuma’s AI Agents solve your toughest shopping challenges effortlessly.

Learn how Yuma drives revenue, satisfaction & savings for top brands

Omnie’s partnership with Yuma has boosted automation, cut response times, improved customer satisfaction, and enabled 24/7 multilingual support.
Omnie & Yuma AI
Transforming E-Commerce Support
150K
Tickets processed in Dec 2024 alone
Yuma's AI is configured to detect sensitive tickets and escalate them to human agents, ensuring empathy and nuanced responses when it matters most.
Slashed 87% in overall response time
More efficient and automated
79%
Automated of all customer support tickets (and growing)
70%
Automation of a massive volume of customer support tickets
87.5%
Slashed in
First Response Time (FRT)
Clove achieved 68% automation, cut first response time from a day to 3 minutes, and gained a 3x ROI in just three months with Yuma AI.
Clove achieved 3x ROI and 68% automation
They cut costs by 25% in 3 months

Why e-commerce leaders
love their Yuma experience

“We barely had to think about the technical side. Yuma just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.”

Amy Kemp
Director, Omnichannel Customer Experience

“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that’s great!”

Martin Thiebaut
Founder & CMO

“It’s refreshing to have a partner that’s just really trying to make our experience with the product as successful as possible.”

Gabe Walker
CX Manager