Does Yuma work with the macros and triggers I've already built in my helpdesk?

Yes. Yuma's AI customer service software syncs your existing macros and uses them as response templates, so the AI answers in language your team already approved. Your helpdesk stays your system of record, and Yuma works inside it.

What happens when the AI isn't sure?

When Yuma's customer service AI is unsure about how to resolve a ticket, it escalates. When a ticket falls outside what your Handbook covers, it routes to a human with the full context attached, including the order, the conversation history, and whatever Yuma already tried. You can start any playbook on a small share of tickets and raise it as accuracy holds.

Live integration
E-commerce platforms

Shopify + Yuma AI integration

Connect Shopify to Yuma AI so routine ecommerce support starts running itself. Yuma reads live product, order, inventory, and customer data, then refunds, cancels, reships, tags orders, and drafts on-brand replies without brittle decision trees.

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Yuma reads live Shopify order, product, inventory, and customer data on every ticket.
Yuma refunds, cancels, reships, and tags orders in Shopify, then closes the ticket in your helpdesk.
Dashboards show time saved, tickets deflected, and where to automate next.

5.0 on the Shopify App Store

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“We've been consistently impressed with Yuma. The danger with using AI for CX is always hallucinations. Their approach of building bots for specific use cases and limiting the amount of knowledge the AI can ingest for any given situation has driven unbelievably high accuracy. Some of our bots are consistently hitting 98% quality, which I've never seen another AI tool deliver. CSAT results are the same as our full team, at 4.7+. Their support team is remarkable. Any and all requests or features we've asked for have been built and set up in weeks. The team is very communicative and very easy to reach via Slack and/or email. They are proactive, often bringing suggestions to our team on how to improve our customer experience. Run, don't walk towards working with them!”
Blueland · United States
“YUMA has provided an incredible AI Agent onboarding, getting us to 35% automated resolutions in less than 6 months. Their support is fantastic, really cultivating a collaborative relationship, aligned with our customer service goals and helping us to smash our targets!”
MESHKI US · United States
“Yuma is the best AI customer service tool around. It has saved our team so much time and the capabilities are amazing. Way better than any other AI tool which we tested. These include Gladly, Gorgias AI, etc.”
MFI Medical · United States

Overview

Your team sees the edge cases, while dashboards show time saved, tickets deflected, and where to automate next across Shopify, Gorgias, Zendesk, and the rest of your stack.

Built for Shopify

When a customer writes in asking where their refund is, plenty of AI tools for Shopify will surface the return policy and stop there. Yuma opens the order, checks it against that policy, issues the refund, and closes the ticket, because it holds write access to your store and nothing needs handing back to an agent.

Features and benefits

True automation
Yuma connects to Shopify in minutes and runs inside the helpdesk you already use, whether that's Gorgias, Zendesk, Kustomer, Re:amaze, Help Scout, Front, or Shopify Inbox. You keep your existing setup, and your team keeps its workflow.
Because the integration can write to your Shopify store, Yuma can carry a request from the first message through to the action that resolves it. Yuma's AI for Gorgias integration works the same way, closing the ticket inside the helpdesk your team already has open.
Live Shopify data on every ticket
Every reply is written against current store data, including the customer's name, order number, tracking status, shipping address, and live stock levels. Nothing comes from a stale sync.
This is particularly important on the tickets that repeat. WISMO is only answerable if the agent can read the order at the moment the customer asks, which is why it's usually the first place AI ecommerce automation pays for itself.
Speak your customers' language
Yuma AI allows you to tune in your brand voice, offering on-brand responses that resonate with your customers and build trust. Set different voices per channel and per store, with auto-translation and regional formality. These are the controls that keep generative AI for ecommerce customer service sounding like your own team wrote it.

Features and benefits tailored for Shopify merchants

Data flow: Yuma live-fetches product, inventory, customer, and order data from Shopify on every ticket, so replies reflect what the store looks like right now.
Built for your entire stack: Yuma AI is designed for ecommerce merchants with their stack in mind. We integrate with Recharge, Loop Returns, ReturnGo, ShipStation, ShipBob, Aftership, Bigblue, Klaviyo, and Skio, among 170+ integrations.
Deep Shopify integration: Our deep integration allows Yuma AI to perform complex tasks autonomously. One such case is order status requests from customers, which make up a large share of total ticket volume.
Multichannel and seamless: Yuma AI can automate all common channels, giving you full coverage and unifying your customer service automation experience. Integrating Yuma AI with your Shopify store is quick and straightforward. Get started fast to start benefiting from AI in customer service.
Automation dashboard: Yuma AI comes with a detailed dashboard that can make it easy for you to track your automation rate and identify the best ways to automate customer support. Our users also use the Yuma dashboard to showcase impact to management and the rest of the company.
Clear, actionable insights: Gain detailed insights into customer needs and service performance, helping you make informed decisions to grow your business.

Autonomous actions Yuma AI can take in Shopify

Object	Actions Yuma can take	What the operator sees
Orders	Search Tag Cancel Refund (full, partial, percentage) Reship Add or update notes Add/update/remove line items Send invoice	Ticket closed and Shopify order updated, no agent touch
Products	Search Check availability Fetch details	Accurate stock answers without a tab switch
Customers	Get account status Send activation email Unsubscribe from marketing	Account issues resolved in-thread
Discounts	Create a gift card	Goodwill gestures issued inside policy

Orders
- Search
- Tag
- Cancel
- Refund (full, partial, percentage)
- Reship
- Add or update notes
- Add/update/remove line items
- Send invoice
Ticket closed and Shopify order updated, no agent touch
Products
- Search
- Check availability
- Fetch details
Accurate stock answers without a tab switch
Customers
- Get account status
- Send activation email
- Unsubscribe from marketing
Account issues resolved in-thread
Discounts
- Create a gift card
Goodwill gestures issued inside policy

Our commitment as Shopify partners

Yuma is a Shopify partner, and our agents improve as your ticket history grows.

Trusted by Shopify merchants worldwide

140+ brands run support on Yuma, including Glossier, Clove, EvryJewels, Petlibro, and CABAIA. The platform has processed more than 5 million tickets to date and is SOC 2 Type II certified.

How to get started

How to get started with Shopify

Connect Shopify
We build your Handbook from past tickets
Go live on a share of tickets

Yuma's team connects your Shopify store and helpdesk, then builds your Handbook from your real ticket history and SOPs. The first 30 days are free.

Yuma's AI agents resolve order status, refunds, and cancellations inside your existing helpdesk, including Gorgias, Zendesk, Kustomer, and Re:amaze. Shopify connects in minutes, and you only pay for tickets the AI fully resolves.

Get integration

30-day free trial · No engineering needed

Frequently asked questions

Yuma AI is purpose-built for ecommerce CX teams that want to resolve more customer requests while preserving the care, context, and brand voice that make great support memorable.

Built around real ecommerce journeys

Yuma understands the everyday work behind order status, returns, refunds, exchanges, subscriptions, loyalty, and account questions. It connects customer conversations with the commerce context and workflows needed to move each request toward resolution.

Works inside your existing CX stack

Yuma connects with leading helpdesks and ecommerce platforms, helping teams add autonomous support without replacing the tools and operating rhythms they already trust.

Fast for customers, valuable for teams

Customers receive timely, relevant answers while agents spend less time on repetitive work. Complex conversations move to the team with useful context, so people can focus on judgment, empathy, and high-value customer relationships.

Consistent with your brand

Yuma follows your policies, knowledge, and brand voice across support channels. CX leaders can expand automation with confidence while keeping visibility into the customer experience and the outcomes that matter to the business.

Yuma AI resolves ecommerce customer requests across support channels by combining the conversation with live customer, order, product, delivery, return, subscription, and loyalty context.

Resolve requests from answer to action

Yuma moves beyond drafting a reply. It follows your policies and workflows to help customers with everyday journeys such as order status, returns, refunds, exchanges, subscriptions, and account updates.

Deliver on-brand support at scale

Every response reflects your approved knowledge and brand voice, giving customers fast, relevant help while your team focuses on the conversations where human judgment adds the most value.

Connect the tools your CX team already uses

Yuma works across leading helpdesks, commerce platforms, and post-purchase tools so customer context and the next support action come together in one connected experience.

When choosing an AI tool for customer service, you want to know that it can start working fast. Shopify connects in minutes, and most teams have Yuma working their tickets within 14 days. Your team's existing macros and SOPs are the usual starting point, and Yuma's onboarding team turns them into Handbook playbooks from there. The more defined your refund policy, reship rules, and escalation criteria already are, the faster everything goes live.