Live integration
Marketing & retention

Klaviyo + Yuma AI integration

Connect Klaviyo to Yuma AI and handle marketing consent requests from support. Yuma can find profiles, update properties, and subscribe or unsubscribe customers from email and SMS appropriately.

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Find the matching Klaviyo customer profile from support.
Handle supported email and SMS consent changes promptly.
Update approved profile properties with clear governance.

G2 review
“The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now we deliver fast, consistent, high-quality support, and the data insights help us fine-tune our processes.”
Marcu M. · Data Reporting & AI Implementor
G2 review
“Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Within minutes we're always responded to, and within hours our very complex issues are resolved. It's unheard of.”
Sarah A. · Director of Customer Experience
G2 review
“Since we started with Yuma six months ago, our approach to customer service has completely transformed. It's not just automation; it's quality, efficiency, and a premium, agile customer-service experience. A true performance booster.”
Lucie B. · Customer Care Manager

Overview

Resolve Klaviyo consent requests in the conversation

Customers often contact support when they want to change how a brand communicates with them. Yuma can find the matching Klaviyo profile and complete supported email or SMS subscription and unsubscribe requests. The customer receives a clear result promptly, and the CX team avoids manually relaying preference changes to marketing.

Features and benefits

Keep profile properties useful and current
Yuma can update approved Klaviyo profile properties when the customer conversation provides the relevant information. This helps lifecycle and support teams work from a more consistent customer record. Your governance defines which properties may change and the evidence required, keeping enrichment purposeful rather than indiscriminate.
Use list context to guide accurate service
Available Klaviyo list information can help the support journey understand where a profile belongs and what the customer is asking to change. Yuma uses that context alongside your policies to provide a more specific answer. Teams spend less time searching profiles and lists for routine preference questions.
Create a cleaner partnership between CX and lifecycle
Consent and profile-maintenance requests sit between customer service and marketing operations. Connecting Klaviyo gives Yuma a direct, governed way to act on those needs while keeping the customer communication in support. Both teams gain a clearer division of work and a shared record of the requested outcome.
Start with explicit preference-management intents
Define email and SMS subscription rules, profile-matching expectations, and the properties Yuma may update. Test each path on representative Klaviyo profiles and approve the confirmation language. Once CX and lifecycle owners trust the results, extend the integration to additional well-defined profile journeys.
Connect customer preferences with commerce context
Use Klaviyo with Yuma Support AI and Shopify to align support, customer profiles, and lifecycle communication. This gives customers a direct service path for preferences that influence their ongoing relationship with the brand.

How to get started

How to get started with Klaviyo

Connect Klaviyo
We build your Handbook from past tickets
Go live on a share of tickets

Align CX and lifecycle owners on Klaviyo profile matching, email and SMS consent rules, and editable properties. Test subscription and unsubscribe confirmations on representative profiles before enabling additional profile updates.

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Frequently asked questions

Yuma AI is purpose-built for ecommerce CX teams that want to resolve more customer requests while preserving the care, context, and brand voice that make great support memorable.

Built around real ecommerce journeys

Yuma understands the everyday work behind order status, returns, refunds, exchanges, subscriptions, loyalty, and account questions. It connects customer conversations with the commerce context and workflows needed to move each request toward resolution.

Works inside your existing CX stack

Yuma connects with leading helpdesks and ecommerce platforms, helping teams add autonomous support without replacing the tools and operating rhythms they already trust.

Fast for customers, valuable for teams

Customers receive timely, relevant answers while agents spend less time on repetitive work. Complex conversations move to the team with useful context, so people can focus on judgment, empathy, and high-value customer relationships.

Consistent with your brand

Yuma follows your policies, knowledge, and brand voice across support channels. CX leaders can expand automation with confidence while keeping visibility into the customer experience and the outcomes that matter to the business.

Yuma AI resolves ecommerce customer requests across support channels by combining the conversation with live customer, order, product, delivery, return, subscription, and loyalty context.

Resolve requests from answer to action

Yuma moves beyond drafting a reply. It follows your policies and workflows to help customers with everyday journeys such as order status, returns, refunds, exchanges, subscriptions, and account updates.

Deliver on-brand support at scale

Every response reflects your approved knowledge and brand voice, giving customers fast, relevant help while your team focuses on the conversations where human judgment adds the most value.

Connect the tools your CX team already uses

Yuma works across leading helpdesks, commerce platforms, and post-purchase tools so customer context and the next support action come together in one connected experience.