Live integration
Marketing & retention

Attentive + Yuma AI integration

Connect Attentive to Yuma AI and send useful customer attributes into your SMS and email profiles. Support intelligence becomes available to make future engagement more relevant.

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Send approved customer attributes to Attentive profiles.
Carry support-derived insight into lifecycle customer context.
Give CX and marketing teams a more connected customer view.

G2 review
“The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now we deliver fast, consistent, high-quality support, and the data insights help us fine-tune our processes.”
Marcu M. · Data Reporting & AI Implementor
G2 review
“Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Within minutes we're always responded to, and within hours our very complex issues are resolved. It's unheard of.”
Sarah A. · Director of Customer Experience
G2 review
“Since we started with Yuma six months ago, our approach to customer service has completely transformed. It's not just automation; it's quality, efficiency, and a premium, agile customer-service experience. A true performance booster.”
Lucie B. · Customer Care Manager

Overview

Turn support intelligence into Attentive profile context

Customer conversations reveal preferences and needs that can matter beyond the ticket. Yuma can send approved attributes to the matching Attentive profile, helping your lifecycle team carry useful customer knowledge into SMS and email engagement. The integration creates a stronger bridge between the service experience and future communication.

Features and benefits

Keep profile enrichment tied to real customer signals
Yuma derives context from the conversations customers actively have with your brand. Sending the attributes you choose into Attentive gives marketing teams another source of relevant first-party insight. Profiles can better reflect the relationship while your governance determines which information deserves to become an ongoing signal.
Help service and lifecycle teams learn together
CX teams hear product needs, preferences, and recurring concerns every day. The Attentive connection lets selected insights travel into customer profiles instead of remaining isolated in the support queue. That shared context can help the broader organization communicate with greater relevance and understand the audience more completely.
Preserve a deliberate customer-data standard
Profile attributes should be purposeful, stable, and useful. Your team defines the fields Yuma may submit and the customer situations that justify them. Clear rules keep Attentive enrichment consistent and make it easier for lifecycle stakeholders to trust the signal when they use it in future work.
Start with a small, valuable attribute set
Choose a few customer properties with a clear owner and business purpose, then test how reliably they emerge from support conversations. Review the resulting Attentive profiles with CX and lifecycle teams. Add more only when the attribute improves shared understanding and remains easy to govern.
Connect service insight with customer engagement
Use Attentive with Yuma Support AI and Shopify to link conversation-derived context, commerce relationships, and more informed lifecycle communication. The result is a customer profile shaped by both engagement and service.

How to get started

How to get started with Attentive

Connect Attentive
We build your Handbook from past tickets
Go live on a share of tickets

Agree on two or three Attentive profile attributes that support and lifecycle teams both value. Define the conversations that may populate each one, test accuracy on recent contacts, and review the enriched profiles before expanding.

Get integration

30-day free trial · No engineering needed

Frequently asked questions

Yuma AI is purpose-built for ecommerce CX teams that want to resolve more customer requests while preserving the care, context, and brand voice that make great support memorable.

Built around real ecommerce journeys

Yuma understands the everyday work behind order status, returns, refunds, exchanges, subscriptions, loyalty, and account questions. It connects customer conversations with the commerce context and workflows needed to move each request toward resolution.

Works inside your existing CX stack

Yuma connects with leading helpdesks and ecommerce platforms, helping teams add autonomous support without replacing the tools and operating rhythms they already trust.

Fast for customers, valuable for teams

Customers receive timely, relevant answers while agents spend less time on repetitive work. Complex conversations move to the team with useful context, so people can focus on judgment, empathy, and high-value customer relationships.

Consistent with your brand

Yuma follows your policies, knowledge, and brand voice across support channels. CX leaders can expand automation with confidence while keeping visibility into the customer experience and the outcomes that matter to the business.

Yuma AI resolves ecommerce customer requests across support channels by combining the conversation with live customer, order, product, delivery, return, subscription, and loyalty context.

Resolve requests from answer to action

Yuma moves beyond drafting a reply. It follows your policies and workflows to help customers with everyday journeys such as order status, returns, refunds, exchanges, subscriptions, and account updates.

Deliver on-brand support at scale

Every response reflects your approved knowledge and brand voice, giving customers fast, relevant help while your team focuses on the conversations where human judgment adds the most value.

Connect the tools your CX team already uses

Yuma works across leading helpdesks, commerce platforms, and post-purchase tools so customer context and the next support action come together in one connected experience.