Live integration

AfterShip

AfterShip is a post-purchase platform that tracks shipments across 1,200+ carriers, provides branded tracking pages and delivery notifications, and manages returns and exchanges through a self-service portal. Yuma AI integrates with AfterShip for both tracking and returns. Yuma automatically pulls live shipment status when a customer asks about their order, and can search for existing returns by order number through AfterShip Returns.

April 9, 2026

Book a demo

Why teams connect AfterShip to Yuma

Live customer, order, and platform data inside every response.
Autonomous actions mapped to your helpdesk and ecommerce workflows.
Brand-safe escalation when a case needs human review.

Overview

AfterShip | Integration with Yuma AI

AfterShip is a post-purchase platform used by over 17,000 businesses to manage shipment tracking, delivery notifications, and returns. The platform supports 1,200+ carriers worldwide, including FedEx, UPS, DHL, and USPS. AfterShip's product suite includes AfterShip Tracking for branded tracking pages and automated shipment notifications via email, SMS, and Facebook Messenger; AfterShip Returns for self-service returns and exchanges; AfterShip Shipping for label generation and multi-carrier rate comparison; and AfterShip Personalization for product recommendations. It integrates with Shopify, Magento, WooCommerce, BigCommerce, and marketplaces like TikTok Shop. AfterShip is used by brands including Gymshark, TOMS, Kylie Cosmetics, DIME Beauty, and Harry's.

Yuma & AfterShip

AfterShip integrates with Yuma in two ways, covering both shipment tracking and returns.

AfterShip Tracking — As a fulfillment and shipping integration, AfterShip Tracking is natively connected to Yuma. When a customer asks about their order or shipment, Yuma automatically queries AfterShip to pull live tracking and shipment status data, then includes that information in its response — fully automating WISMO inquiries with no manual configuration required per workflow.

AfterShip Returns — As a returns integration, Yuma can search for existing returns by order number through AfterShip Returns. This gives Yuma visibility into whether a return has been initiated and its current status, without needing to open AfterShip separately.

Key Features of AfterShip

Shipment Tracking Across 1,200+ Carriers

AfterShip connects to over 1,200 carriers worldwide and centralizes all tracking data in a single dashboard. Merchants can monitor shipment counts, transit times, exceptions, on-time rates, and order processing times from one place. The platform auto-detects the correct carrier for each tracking number.

Branded Tracking Pages

AfterShip lets merchants create a tracking page on their own domain, customized with their brand assets. Customers check their shipment status on the merchant's site rather than being redirected to a carrier's tracking page. The tracking page can also display product recommendations to drive repeat purchases.

Automated Delivery Notifications

Notifications are sent to customers at each stage of the delivery process via email, SMS, or Facebook Messenger. Merchants can use AfterShip's built-in notification system or connect their own email and SMS providers. Notification templates are customizable and trigger automatically based on shipment status changes.

Returns and Exchanges Portal

AfterShip Returns provides a self-service portal where customers can initiate returns or exchanges. Customers can exchange for any item in the store's catalog, and merchants can offer bonus credits to encourage exchanges over refunds. The portal supports automated return label generation, fraud detection based on return frequency, and configurable refund and exchange rules.

Shipping and Label Management

AfterShip Shipping generates shipping labels and compares rates across 100+ carriers including UPS, FedEx, USPS, and DHL. Merchants can select carriers based on cost, speed, or service level for each shipment directly from within the platform.

Why use AfterShip?

1,200+ Carriers in One Dashboard

AfterShip consolidates tracking data from over 1,200 carriers into a single interface. Merchants shipping with multiple carriers across different regions don't need to check individual carrier portals — all shipment statuses are visible in one place.

Reduce WISMO Inquiries

Branded tracking pages and automated notifications keep customers informed about their shipment status at every step. Customers get proactive updates before they need to reach out, which reduces the volume of inbound order status tickets.

Returns That Retain Revenue

By offering exchanges and store credit through the returns portal, AfterShip helps merchants retain revenue that would otherwise be lost to refunds. Merchants can incentivize exchanges with bonus credits and offer the full product catalog as exchange options.

Modular Product Suite

AfterShip's products — Tracking, Returns, Shipping, Personalization, and Feed — can be adopted individually or together. Merchants can start with tracking and add returns or shipping management later without switching platforms.

Getting Started with AfterShip

To get started with tracking, visit the AfterShip Tracking page to sign up or request a demo. For returns management, see the AfterShip Returns page. For pricing details, check the pricing page.

How to Get Started

Please book a demo call and get in touch with us to get started. Once you reach out, our strong client success team will reach out to you and help you setup everything from scratch.

Get integration

FAQ

Why Yuma AI for your e-commerce store?

Built for Merchants

Designed from the ground up to address the unique challenges of merchants. Leverage our deep understanding and strong partnership with the e-commerce ecosystem to enhance your store’s customer service capabilities. Our solutions are crafted with e-commerce in mind, ensuring they meet the unique needs of merchants. Read how our focus on merchants makes Yuma AI the most effective customer service automation tool out there. Our approach is to create true AI automation in your business as opposed to commonly seen basic AI chatbots for Q/A.

True Automation

Yuma AI flawlessly embeds into your favorite help desks like Gorgias and Zendesk, making setup a breeze and automation instant. We connect to your store with just one click allowing you to start automating from day one. Because of our deep integration, Yuma AI can perform complex actions without any human intervention, giving you true automation. Our goal is to build the most capable task-oriented AI agents for you and your business use cases (as opposed to chatbots which are commonly seen).

Yuma AI comes with deep integrations

Automatically personalize customer messages using customer data, such as names, order numbers, and shipping addresses, in your responses. With Yuma AI, you never have to choose between speed and personal touch again. Our AI-driven platform ensures that every response feels individually tailored, enhancing customer satisfaction and loyalty without sacrificing efficiency.

AI-Powered Efficiency

Reduce response times and increase customer satisfaction with AI that understands and resolves queries swiftly. With features crafted to boost efficiency and satisfaction, Yuma AI automates the mundane, letting you focus on what matters — growing your business. Yuma AI not only speeds up response times but also ensures each query is handled with the utmost accuracy, driving customer loyalty and freeing up your team to innovate and expand.

Speak Your Customers’ Language

Yuma AI allows you to tune in your brand voice, offering on-brand responses that resonate with your customers, building loyalty and trust. This capability strengthens customer relationships and elevates your brand’s reliability and appeal, turning casual shoppers into loyal advocates.

What are Yuma AI capabilities?

Data Flow

Yuma has the ability to live to fetch product info, inventory, customer, order etc. data. This real-time access ensures that every customer interaction is informed and up-to-date, allowing for highly accurate and relevant responses.

Built for your entire stack

Yuma AI is designed for e-commerce merchants with their stack in mind. We integrate with popular services like Recharge, Loop Returns, Ship Station, ShipBob, Bigblue, Klaviyo, Skio, etc.

Built for your entire stack

Built for your entire stack with deep integrations with platforms that you use on a daily basis.

Deep Integration

Our deep integration allows Yuma AI to perform complex tasks autonomously. One such case is order status requests from customers, which we understand make up for a lot of total ticket volume.

Multichannel and seamless

Yuma AI can automate all common channels, giving you full coverage and unifying your customer service automation experience. Integrating Yuma AI with your store is quick and straightforward. Get up and running in no time and see the immediate impact of AI-driven customer service.

Automation Dashboard

Yuma AI comes with a detailed dashboard that makes it easy for you to track your automation rate and identify the best ways to automate. Our users also use the Yuma dashboard to showcase Impact to management and the rest of the company.

Data-Driven Insights

Gain valuable insights into customer needs and service performance, helping you make informed decisions to grow your business.

Bigblue keeps parcels moving, Yuma AI keeps questions out of the inbox. When a shopper asks about next‑day delivery or a gift note, Yuma pulls live data from Bigblue’s warehouse network, updates the order or tracking, and replies in your voice. No dashboard hopping, no manual look‑ups. A live report shows hours saved, emissions avoided and one‑ and two‑day promises kept. Packaging tweaks? Done. Bigblue is plastic‑free, and Yuma lets customers see those green wins.

View more→

Why e-commerce leaders love their Yuma experience

“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that's great!”

Final step

Ready to automate your customer service?

Join hundreds of e-commerce brands using Yuma AI to deliver faster, better support at a fraction of the cost.

Book a Demo

30-day free trialNo engineering neededDeploy across channels