Skip to content
Live integration

Avis Verifies

Yuma AI integrates with Avis Verifies (Verified Reviews) to bring review data into support so Yuma resolves review-related tickets without switching tools.

May 13, 2026
Book a demo
Avis Verifies

Why teams connect Avis Verifies to Yuma

  • Live customer, order, and platform data inside every response.
  • Autonomous actions mapped to your helpdesk and ecommerce workflows.
  • Brand-safe escalation when a case needs human review.

Overview

Avis Verifies | Integration with Yuma AI

Avis Verifies, branded internationally as Verified Reviews by Skeepers, is a customer review platform that helps brands collect, manage, activate, and analyze authentic reviews. The platform supports brand reviews, product reviews, and store reviews in multiple formats including ratings, text, and photos. It integrates with Google Business Profile to collect reviews directly on GBP, displays reviews as star ratings in Google Rich Snippets, and surfaces reviews on Google Shopping product listings. Avis Verifies is ISO 20488 certified, the international standard for online consumer reviews, and partners with AWS, Meta, Google, Shopify, Salesforce, Microsoft, PrestaShop, Zendesk, and Adobe. The platform was founded in 2012 in Marseille, joined the Skeepers group in 2019, and is used by more than 6,000 brands worldwide including L'Oreal, Decathlon, Leroy Merlin, L'Occitane, MAC, Clarins, Garnier, Air France-KLM, Total Energies, and Tefal. Avis Verifies collected more than 26 million authentic customer reviews in 2024.

Yuma & Avis Verifies

Yuma AI integrates with Avis Verifies to bring review data into the customer support workflow. With the integration in place, Yuma has visibility into review information from Avis Verifies when handling support conversations, so human agents and customers get accurate review status and details without anyone needing to open the Avis Verifies dashboard separately. Yuma also integrates with other review platforms including Yotpo, Trustpilot, and Bazaarvoice.

Key Features of Avis Verifies

Collect Customer Reviews

Avis Verifies automatically collects authentic customer reviews at scale. The platform supports brand, product, and store reviews in formats including ratings, text, and photos, and is designed to gather reviews across the full post-purchase journey.

Manage and Moderate Reviews

The platform provides a standardized moderation and publishing process designed to ensure transparency for both brands and consumers. Moderation rules are aligned with the ISO 20488 standard, which governs the processes for online consumer review collection, moderation, and publication.

Activate Reviews Across Channels

Avis Verifies lets brands distribute reviews across their website and product pages, third-party review platforms, social media, and advertising campaigns. The Activate product is designed to maximize the reassurance impact of reviews wherever potential customers see them.

Analyze Reviews with Custom Dashboards

The Analyze product provides custom dashboards for satisfaction trends, sentiment analysis, and keyword analysis. Brands can use the data to make decisions on product, marketing, and customer experience based on what reviews actually say.

AI for Reviews Workflow

Avis Verifies' AI features cover assisted review writing for customers, automatic translation of reviews, instant moderation that the company reports is 6x faster than manual moderation, AI-assisted responses to reviews, automated categorization of reviews, and a conversational agent for smart review analysis.

Google Partnership and Rich Snippets

Through its Google partnership, Avis Verifies integrates with Google Business Profile to collect reviews directly on GBP. Reviews appear as star ratings in Google Rich Snippets and are shown directly on product listings in Google Shopping results, which are designed to improve visibility and click-through rates in search.

Why use Avis Verifies?

Built on the ISO 20488 Standard

Avis Verifies operates under the ISO 20488 international standard for online consumer reviews. For brands that need to demonstrate review authenticity to consumers, regulators, or marketplaces, the certification provides a credible third-party signal on the moderation process.

European Leader Backed by Skeepers

Founded in Marseille in 2012, Avis Verifies joined the Skeepers group in 2019 and is positioned as the European leader in user-generated content solutions. Brands using the platform get access to the broader Skeepers UGC suite, which covers reviews, video UGC, influencer marketing, and consumer videos.

Conversion and SEO Impact

Avis Verifies reports that visitors who read customer reviews on product pages convert at a 70% higher rate, and that brands using the platform see a 40% lift in SEO traffic from review content. These figures are positioned as standard outcomes of activating verified review content across the customer journey.

Used by 6,000+ Major Brands Worldwide

The platform is used by more than 6,000 brands worldwide, including major retailers and CPG names like L'Oreal, Decathlon, Leroy Merlin, L'Occitane, MAC, Clarins, Garnier, Air France-KLM, Total Energies, Tefal, Moulinex, and Krups. The customer base is concentrated across Europe with active deployments in North America and beyond.

Getting Started with Avis Verifies

To get started with Avis Verifies, request a demo. For details on each product area, see the pages on Collect, Manage, Activate, and Analyze. For pricing details, see the pricing page. For documentation and support, see the help center.

How to Get Started

Please book a demo call and get in touch with us to get started. Once you reach out, our strong client success team will reach out to you and help you setup everything from scratch.

Get integration

FAQ

Why Yuma AI for your e-commerce store?
Built for Merchants

Designed from the ground up to address the unique challenges of merchants. Leverage our deep understanding and strong partnership with the e-commerce ecosystem to enhance your store’s customer service capabilities. Our solutions are crafted with e-commerce in mind, ensuring they meet the unique needs of merchants. Read how our focus on merchants makes Yuma AI the most effective customer service automation tool out there. Our approach is to create true AI automation in your business as opposed to commonly seen basic AI chatbots for Q/A.

True Automation

Yuma AI flawlessly embeds into your favorite help desks like Gorgias and Zendesk, making setup a breeze and automation instant. We connect to your store with just one click allowing you to start automating from day one. Because of our deep integration, Yuma AI can perform complex actions without any human intervention, giving you true automation. Our goal is to build the most capable task-oriented AI agents for you and your business use cases (as opposed to chatbots which are commonly seen).

Yuma AI comes with deep integrations

Automatically personalize customer messages using customer data, such as names, order numbers, and shipping addresses, in your responses. With Yuma AI, you never have to choose between speed and personal touch again. Our AI-driven platform ensures that every response feels individually tailored, enhancing customer satisfaction and loyalty without sacrificing efficiency.

AI-Powered Efficiency

Reduce response times and increase customer satisfaction with AI that understands and resolves queries swiftly. With features crafted to boost efficiency and satisfaction, Yuma AI automates the mundane, letting you focus on what matters — growing your business. Yuma AI not only speeds up response times but also ensures each query is handled with the utmost accuracy, driving customer loyalty and freeing up your team to innovate and expand.

Speak Your Customers’ Language

Yuma AI allows you to tune in your brand voice, offering on-brand responses that resonate with your customers, building loyalty and trust. This capability strengthens customer relationships and elevates your brand’s reliability and appeal, turning casual shoppers into loyal advocates.

What are Yuma AI capabilities?
Data Flow

Yuma has the ability to live to fetch product info, inventory, customer, order etc. data. This real-time access ensures that every customer interaction is informed and up-to-date, allowing for highly accurate and relevant responses.

Built for your entire stack

Yuma AI is designed for e-commerce merchants with their stack in mind. We integrate with popular services like Recharge, Loop Returns, Ship Station, ShipBob, Bigblue, Klaviyo, Skio, etc.

Built for your entire stack

Built for your entire stack with deep integrations with platforms that you use on a daily basis.

Deep Integration

Our deep integration allows Yuma AI to perform complex tasks autonomously. One such case is order status requests from customers, which we understand make up for a lot of total ticket volume.

Multichannel and seamless

Yuma AI can automate all common channels, giving you full coverage and unifying your customer service automation experience. Integrating Yuma AI with your store is quick and straightforward. Get up and running in no time and see the immediate impact of AI-driven customer service.

Automation Dashboard

Yuma AI comes with a detailed dashboard that makes it easy for you to track your automation rate and identify the best ways to automate. Our users also use the Yuma dashboard to showcase Impact to management and the rest of the company.

Data-Driven Insights

Gain valuable insights into customer needs and service performance, helping you make informed decisions to grow your business.

More connectors

Keep building your stack

Why e-commerce leaders love their Yuma experience

My Variations testimonial portrait

“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that's great!”

Martin Thiebaut
Founder & CMO

Final step

Ready to automate your customer service?

Join hundreds of e-commerce brands using Yuma AI to deliver faster, better support at a fraction of the cost.

Book a Demo
30-day free trialNo engineering neededDeploy across channels