Okendo Reviews | Integration with Yuma AI
Okendo is a customer marketing platform for Shopify that combines reviews, loyalty, quizzes, surveys, and referrals into one connected product set. The Reviews product is an AI-powered solution for collecting, moderating, displaying, and syndicating customer reviews and UGC at scale. It includes AI-generated review summaries, AI-driven moderation and replies, AI-extracted review keywords, AI image alt text, AI review translations, and structured review data designed to be crawled by leading AI platforms including OpenAI, Gemini, Claude, and Grok. Okendo Reviews has 100+ features including review grouping across product variants, retail syndication, featured reviews, search and filtering, customer attributes, product attributes, on-page Q&A, headless support, and a full API. The platform is Shopify Plus Certified and a Google Partner, with 50+ integrations including Klaviyo, TikTok Shop, Shop app, Google, Bazaarvoice, and Gorgias. Okendo is used by 18,000 fast-growing Shopify brands including Skims, Rhode, KHY, NOBULL, Magic Spoon, Dr. Squatch, Huda Beauty, Caraway, Ilia, OSEA Malibu, True Classic, and Oh Polly. Okendo is certified and compliant with GDPR, CCPA, SOC2, QCGA, and ADA.
Yuma & Okendo Reviews
Yuma AI integrates with Okendo to bring review data into the customer support workflow and to help merchants automate review-related interactions. With the integration in place, Yuma has visibility into Okendo review information when handling support conversations, so human agents and customers get accurate review context, product feedback, and review status without anyone needing to open Okendo separately. The integration also helps merchants automate review requests and responses, and gives Yuma stronger context about the merchant's products and services drawn directly from authentic customer reviews. Yuma also integrates with other review platforms including Yotpo, Bazaarvoice, and Trustpilot.
Key Features of Okendo Reviews
AI-Powered Review Collection and Moderation
Okendo Reviews uses AI to automate the full review workflow. The platform offers smart capture forms and automations to maximize review collection, AI-generated review summaries that surface customer sentiment and recurring feedback themes, and automated moderation that applies sentiment, ratings, and content rules while enforcing brand voice and compliance.
AI Discoverability for LLMs
Okendo structures review data so leading AI platforms including OpenAI, Gemini, Claude, and Grok can reliably crawl, interpret, and surface it in conversations. As shoppers increasingly research products through conversational AI, this is designed to keep merchants visible inside those conversations.
High-Impact Review Displays
Review displays support multiple styles including default, minimal, split, and masonry layouts, along with carousels, grids, and tabs. Displays are fully customizable to match a merchant's brand and are designed to maximize conversion rate uplift on product pages.
Customer and Product Attributes
Okendo lets merchants collect structured attribute ratings on customers (age, skin type, size) and products (true to size, durability) as part of the review submission flow. Aggregated attribute data is surfaced inside review displays to give shoppers more relatable, granular social proof.
Review Syndication Across Channels
Okendo Reviews syndicates verified reviews to Google (Product Ratings, Seller Ratings, Rich Snippets), TikTok Shop, the Shop app, and the Bazaarvoice retail network of more than 1,900 global retail sites including Target, Walmart, and Sephora. Syndication is designed to maintain consistent social proof wherever shoppers see the brand.
Why use Okendo Reviews?
One Platform for Reviews and Customer Marketing
Okendo brings reviews together with loyalty, quizzes, surveys, and referrals on a single connected platform. Merchants can run all five products with shared customer data and unified workflows, which is positioned as a way to reduce subscription costs and streamline internal operations compared to running point solutions.
Built for Shopify Plus at Scale
Okendo is Shopify Plus Certified and is used by 18,000 fast-growing Shopify brands including Skims, Rhode, NOBULL, Dr. Squatch, Caraway, and True Classic. The platform reports a 4x average order value lift and 15x average platform ROI across its customer base, with the Reviews product specifically driving a 4.2x average product page conversion rate uplift for shoppers who engage with reviews.
Google Partnership for Search and Shopping
As an official Google Partner, Okendo syndicates star ratings to Google Shopping, Google Seller Ratings on paid search ads, and Google Rich Snippets in organic results. The integration is designed to lower customer acquisition costs and increase click-through rates from Google.
Enterprise-Grade Security and Compliance
Okendo is certified and compliant with GDPR, CCPA, SOC2, QCGA, and ADA, which makes it a viable choice for enterprise Shopify Plus brands that need verified security and accessibility standards on a customer-facing tool.
Getting Started with Okendo
To get started with Okendo, book a demo. For details on each product area, see the pages on Okendo Platform, Reviews, Loyalty, Quizzes, Surveys, and Referrals. For pricing, see the Okendo pricing page. Developers can review the Okendo developer documentation, and the full integrations directory is available at Okendo Integrations.
