OneStock | Integration with Yuma AI
OneStock is an AI-driven Distributed Order Management System built for retailers and supply chain businesses that need to make accurate fulfillment promises to customers and keep them. The platform's Order Management product set covers real-time inventory, delivery promise calculation, intelligent orchestration, customer service workflows, unified returns, and a dedicated store experience app.
Yuma & OneStock
Yuma AI integrates with OneStock to automate actions that let Yuma look up real-time inventory data directly from a support conversation. When a customer reaches out with a question about whether a product is in stock, Yuma can take action on their behalf without a human agent needing to open OneStock separately. The available action is:
Check OneStock Product Availability checks the availability of products in OneStock by item ID, returning the current real-time stock status across the merchant's network so Yuma can answer the customer's question with accurate, up-to-date information. Yuma also connects with other fulfillment and shipping platforms including AfterShip and Shopify.
Key Features of OneStock
Real-Time Inventory Across the Network
OneStock unifies stock data from every inventory point including warehouses, retail stores, drop-shippers, suppliers, and in-transit goods, into a single real-time view. This makes every available item visible to every sales channel including ecommerce, marketplaces, and in-store ordering, and is positioned as the foundation that every other capability in the platform builds on.
Delivery Promise
Delivery Promise calculates accurate, real-time delivery dates and costs that retailers can display before purchase on category pages, product pages, and at checkout. The calculation accounts for proximity, stock availability, carrier performance, handling capacity, opening schedules, and peak volumes, and runs in milliseconds. Longchamp reports a measurable lift in conversion rate after implementing a clear delivery promise.
Intelligent Orchestration
The orchestration engine uses more than 200 configurable business rules to evaluate thousands of fulfillment permutations per order, automatically selecting the best sourcing location based on proximity, capacity, performance, and carbon emissions. Sequential and competitive allocation strategies route each order to protect the customer commitment made at checkout.
Customer Service Workspace
Customer service teams get a 360-degree order view with promise data, fulfillment status, and real-time alerts, designed to cut where-is-my-order contacts and let agents resolve issues without leaving the OMS. Dune London reports cutting WISMO queries and saving 70K GBP on cancellations after deploying OneStock's customer service capabilities.
Store Experience App
A native store app gives associates a single interface for ship from store, click and collect, endless aisle, mobile checkout, in-store returns, online appointments, and reserve and collect. Pets at Home reports that 20% of online sales are now prepared in stores, and Hackett London reports cutting delivery times from almost 10 days to under 3 with store teams claiming online orders.
MCP Server and Agentic Commerce Support
OneStock provides native support for emerging agentic commerce standards including the Model Context Protocol (MCP), Universal Commerce Protocol (UCP), and Agent Commerce Protocol (ACP). This is designed to expose accurate inventory and delivery promise data to AI shopping channels and agents, so AI-driven buying journeys can show real fulfillment information rather than estimates.
Why use OneStock?
Built on MACH Architecture
OneStock is one of the few Order Management Systems certified by the MACH Alliance as Microservices, API-First, Cloud-Native SaaS, and Headless. Each microservice scales independently, with data backed up multiple times daily across at least two data centers and an optional Disaster Recovery service that synchronizes data to a remote German data center in under 30 seconds.
Designed for Business Users
OneStock's backoffice and orchestration rules are built for business users rather than IT teams, with no-code configuration of order routing rules, carriers, virtual stocks, and orchestration logic. This is positioned as a way to remove IT dependency from day-to-day OMS operations and let supply, retail, and customer teams move faster.
Pre-Built Connectors and Fast Implementation
OneStock ships with pre-built connectors to common ecommerce and supply chain platforms and more than 40 carriers, with implementation typically completed in less than 3 months. The Disaster Recovery service, microservice architecture, and 99.99% SLA are designed for retailers running peak commerce volumes.
Getting Started with OneStock
To get started with OneStock, book a demo or contact the team. For details on each product area, see the pages on Order Management, Real-Time Inventory, Delivery Promise, Intelligent Orchestration, Customer Service, Unified Returns, and Store Experience. For the Intelligence layer, see Agentic Commerce, Operational Assistance, and Business Intelligence. For technical documentation, see the MCP Server page, Integrations, and Extensibility.
