Live integration
E-commerce platforms

Brightpearl + Yuma AI integration

Connect Brightpearl to Yuma AI and bring current order and shipment progress from retail operations into support. Customers receive timely answers while agents stay focused on exceptions.

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Use current Brightpearl order status in customer replies.
Explain shipment progress from the retail operations view.
Give specialists context when an order needs investigation.

G2 review
“The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now we deliver fast, consistent, high-quality support, and the data insights help us fine-tune our processes.”
Marcu M. · Data Reporting & AI Implementor
G2 review
“Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Within minutes we're always responded to, and within hours our very complex issues are resolved. It's unheard of.”
Sarah A. · Director of Customer Experience
G2 review
“Since we started with Yuma six months ago, our approach to customer service has completely transformed. It's not just automation; it's quality, efficiency, and a premium, agile customer-service experience. A true performance booster.”
Lucie B. · Customer Care Manager

Overview

Bring Brightpearl operations visibility into support

Yuma enriches the customer’s order with current Brightpearl fulfillment and shipment status, making useful retail operations context available in the conversation. Shoppers get an answer tied to the actual order journey, and agents avoid navigating an operations system for every routine progress question.

Features and benefits

Translate operational status into customer meaning
Retail teams and shoppers view the same order from different perspectives. Yuma turns available Brightpearl status into a clear explanation of what is happening and what the customer can expect. Your brand voice remains consistent while the response reflects current back-office progress.
Support omnichannel retail with one answer layer
Brightpearl often sits at the center of orders moving through a broader retail operation. Connecting that visibility to Yuma helps the CX team provide coherent updates across channels. Customers receive service that feels connected to the business, even when fulfillment involves multiple operational steps.
Give agents a cleaner view of exceptions
Routine status questions can be answered quickly, while unusual Brightpearl records can move to a specialist with the customer concern and order progress already visible. The agent starts closer to the operational issue and can focus on solving it rather than reconstructing the fulfillment timeline.
Align customer language with retail milestones
Review the Brightpearl statuses that generate the most contact and define the explanation your brand wants customers to hear. Identify the states that need operations review and test real orders across channels. This gives CX and retail teams a shared playbook before expanding automation.
Connect retail operations to service
Use Brightpearl with Yuma Support AI and Gorgias to bring current order context into faster customer conversations. Shared visibility helps retail, fulfillment, and CX teams stay aligned around the same customer promise. It also gives leaders a clearer view of the order moments that create avoidable contact, helping them improve both operations and service over time.

How to get started

How to get started with Brightpearl

Connect Brightpearl
We build your Handbook from past tickets
Go live on a share of tickets

Map high-contact Brightpearl order and shipment statuses to customer-friendly explanations. Define operations handoffs for unusual records, then validate answers across representative orders and support channels.

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30-day free trial · No engineering needed

Frequently asked questions

Yuma AI is purpose-built for ecommerce CX teams that want to resolve more customer requests while preserving the care, context, and brand voice that make great support memorable.

Built around real ecommerce journeys

Yuma understands the everyday work behind order status, returns, refunds, exchanges, subscriptions, loyalty, and account questions. It connects customer conversations with the commerce context and workflows needed to move each request toward resolution.

Works inside your existing CX stack

Yuma connects with leading helpdesks and ecommerce platforms, helping teams add autonomous support without replacing the tools and operating rhythms they already trust.

Fast for customers, valuable for teams

Customers receive timely, relevant answers while agents spend less time on repetitive work. Complex conversations move to the team with useful context, so people can focus on judgment, empathy, and high-value customer relationships.

Consistent with your brand

Yuma follows your policies, knowledge, and brand voice across support channels. CX leaders can expand automation with confidence while keeping visibility into the customer experience and the outcomes that matter to the business.

Yuma AI resolves ecommerce customer requests across support channels by combining the conversation with live customer, order, product, delivery, return, subscription, and loyalty context.

Resolve requests from answer to action

Yuma moves beyond drafting a reply. It follows your policies and workflows to help customers with everyday journeys such as order status, returns, refunds, exchanges, subscriptions, and account updates.

Deliver on-brand support at scale

Every response reflects your approved knowledge and brand voice, giving customers fast, relevant help while your team focuses on the conversations where human judgment adds the most value.

Connect the tools your CX team already uses

Yuma works across leading helpdesks, commerce platforms, and post-purchase tools so customer context and the next support action come together in one connected experience.