Brightpearl | Integration with Yuma AI
Brightpearl is a retail operations platform, now part of Sage, designed for multichannel retailers and wholesalers. It combines order management, inventory management, warehouse management, accounting, purchasing, CRM, POS, and reporting in a single system. Orders from all connected sales channels — including Shopify, BigCommerce, Magento, Amazon, eBay, and Walmart — are downloaded into one centralized view where they can be processed, fulfilled, and tracked. Brightpearl includes an Automation Engine that lets merchants set rules to automate order routing, fulfillment workflows, invoicing, purchasing, and inventory allocation. The platform serves over 5,000 brands and offers custom pricing with unlimited users included.
Yuma & Brightpearl
Brightpearl is natively integrated with Yuma. When a customer asks about their order or shipment, Yuma automatically queries Brightpearl to pull live order and shipment status data, then includes that information in its response — fully automating WISMO inquiries behind the scenes. This happens with no manual configuration required per workflow. Agents and customers both get accurate, real-time order updates without anyone needing to open Brightpearl separately.
Key Features of Brightpearl
Centralized Order Management
Orders from Shopify, BigCommerce, Magento, Amazon, eBay, Walmart, and other channels feed into a single interface. Brightpearl supports split orders for multi-warehouse fulfillment, dropshipping, and Fulfillment by Amazon. Agents can view, process, and track all orders from one place regardless of where they originated.
Inventory Management Across Channels
Inventory levels sync in real time across all connected sales channels and warehouse locations. When stock moves — whether through a sale, a return, or a warehouse transfer — every channel is updated automatically. The platform also includes demand planning with sales forecasting and purchasing recommendations down to variant level.
Built-In Accounting
Brightpearl includes native accounting functionality and also integrates with Sage Intacct, QuickBooks, and Xero. Sales, cost of goods, and inventory data flow directly into accounting without manual data entry, keeping financial records in sync with operations.
Warehouse and Shipping Management
The warehouse management module supports multi-location picking, packing, and shipping workflows. Brightpearl connects to ShipStation for carrier integration, giving access to 30+ shipping carriers. Partial counts by zone and real-time stock updates keep warehouse records accurate.
Why use Brightpearl?
One System for the Entire Back Office
Instead of connecting separate tools for orders, inventory, accounting, purchasing, and CRM, Brightpearl handles all of these in one platform. Data flows between modules automatically, which reduces manual reconciliation and data entry errors.
Built for Multichannel Retail
Brightpearl connects to e-commerce platforms (Shopify, BigCommerce, Magento), marketplaces (Amazon, eBay, Walmart), and in-store POS. Merchants selling across multiple channels get a single view of orders, inventory, and customers without managing each channel separately.
Unlimited Users at No Extra Cost
Brightpearl's pricing includes unlimited user seats, so growing teams can add staff without per-user cost increases. This is different from most retail software that charges per user or per agent.
Demand Planning and Purchasing Tools
The built-in Inventory Planner forecasts demand and generates purchasing recommendations by product, variant, brand, or vendor. The Open-to-Buy feature lets merchants plan purchasing budgets against sales goals, which helps avoid overstocking or stockouts.
Getting Started with Brightpearl
To get started, visit the Brightpearl website to request a demo or consultation. For pricing information, see the pricing page. For documentation and support, check the Brightpearl Help Center.
